Demi was excellent Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures. Making sure all aspects were covered, advice would be available... See more
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Excellent service, did not feel as though we were being rushed or pressured into making a decision. Ended up booking 2 holidays service was that good.
Demi made booking my holiday a stress free experience and also got me a great price. The staff at Bromsgrove are all extremely helpful and I wouldn't go anywhere else
Company replied
Very helpful and knowledgeable staff in this branch of Hays Travel. We were given very good advice and booked the perfect holiday for us. Demi was so patient and professional and Natalie was so inform... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
92 High Street, B61 8EX, Bromsgrove, United Kingdom
- 01527903968
4.9
Excellent
807 reviews
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Excellent service
Excellent service, did not feel as though we were being rushed or pressured into making a decision.
Ended up booking 2 holidays service was that good.
8 August 2026
Demi was excellent
Demi was excellent
Great knowledge of the area we were going places to visit. Guides to the culture and advice on local adventures.
Making sure all aspects were covered, advice would be available any time.
Great price and a smile. Highly recomended
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Demi made booking my holiday a stress…
Demi made booking my holiday a stress free experience and also got me a great price. The staff at Bromsgrove are all extremely helpful and I wouldn't go anywhere else
11 August 2026
Reply from Hays Travel - Bromsgrove
Thank you this is fabulous new that our lovely apprentice Demi was so helpful and made your experience a great one..comments like this make our day - Natalie
Holiday choices
The staff really helpful and friendly and go out off their way to accommodate you on a holiday off your choice with various options. A good freindy team.
Many Thanks to you all !!
8 August 2026
Reply from Hays Travel - Bromsgrove
You are more than welcome - thank you for taking time to give your review -
Natalie - Branch Manager
Known by the staff who understand me…
Known by the staff who understand me and my >> requirements and know how to manage the technology and book what is needed within my limited budget >>
8 August 2026
Reply from Hays Travel - Bromsgrove
This is a such a positive review and thank you for taking the time out to give feedback it is greatly appreciated. Natalie
Reply from Hays Travel - Bromsgrove
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team was so helpful and accommodating. We truly appreciate your kind words.
Always a good service
6 August 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us.
Always go to hayes to book holidays…
Always go to hayes to book holidays everyone friendly and don’t push u into something u dont want
28 July 2026
Reply from Hays Travel - Bromsgrove
Great to hear - sp pleased that you have had such great experience booking through us. Natalie Branch Manager
Hays Travel is the best!
We always receive a lovely warm welcome from everyone as they are all so very friendly. We use Hays Travel all of the time.
Natalie was super and really looked after us and helped us to find the Caribbean cruise that was suitable for us and within our price range. Nothing was too much trouble.
We would totally recommend using Hays Travel 100%
26 July 2026
Reply from Hays Travel - Bromsgrove
Thank You so much for leaving such a positive review - I enjoy nothing more than finding the perfect holiday and having a good ol natter at the same time... Here's to the next girly adventure Natalie.
Very helpful and knowledgeable staff in…
Very helpful and knowledgeable staff in this branch of Hays Travel. We were given very good advice and booked the perfect holiday for us. Demi was so patient and professional and Natalie was so informed about how to organise special assistance etc.
31 July 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your wonderful feedback! We are so pleased to hear that our staff were helpful and knowledgeable, and that we could help you book the perfect holiday. We appreciate your kind words.
I wanted to book a particular property…
I wanted to book a particular property on the Island of Kefalonia, and it worked out well. Natalie professional as ever.
1 August 2026
Reply from Hays Travel - Bromsgrove
We are so pleased to hear that everything worked out well for your booking to Kefalonia. Thank you for your kind words; it's always wonderful to receive such positive feedback.
Kind Regards
Hays Travel
Wasn’t impressed!
Wasn’t impressed!
Poor service !
Won’t be using you again!
Poor hotel paid a lot !
17 June 2026
Reply from Hays Travel - Bromsgrove
Please can you give the store a call and we can go through everything together. This is of great concern to me so I will be in touch.
Natalie - Store Manager
Our Travel Organiser was Morgan from…
Our Travel Organiser was Morgan from the Bromsgrove office who dealt with our holiday requirements in a very professional and courteous manner. We completed the process by booking our September holiday with Hayes Travel to Malta and flying from Birmingham . Many thanks to Morgan for here expert help in reaching achieving our holiday requirements.
1 August 2026
Reply from Hays Travel - Bromsgrove
Thank you so much for your wonderful feedback! We are delighted to hear that our team member provided such professional assistance in arranging your holiday to Malta. We hope you have a fantastic trip, and consider us for your future holidays!
As easy as booking on line
As easy as booking on line. The member of staff price matched another quote. She was extremely thorough and most pleasant.
30 July 2026
Reply from Hays Travel - Bromsgrove
Thank you for leaving a review - we appreciate you taking time to give us feedback
The staff are always friendly and…
The staff are always friendly and helpful, and ver knowledgeable. Always prefer to come into the shop any problems and you sort them out
23 July 2026
Reply from Hays Travel - Bromsgrove
Thank you for your wonderful feedback! We are so pleased to hear that you always find our team friendly, helpful, and knowledgeable. We appreciate you choosing to visit us with any problems.
Very efficient
Very efficient, helpful and knowledgeable. Gave us all the information we needed to book or holiday.
30 July 2026
Reply from Hays Travel - Bromsgrove
We are so please that we managed to get everything you needed. Many thanks for your kind review. Regards Hays Travel Bromsgrove
Reply from Hays Travel - Bromsgrove
Thank you so much for your wonderful 5-star review! We are absolutely delighted to hear that you have consistently received excellent service from us and have never been disappointed. Your feedback means a lot to us.
They were polite and helpful
They were polite and helpful , provided the information I requested and found answers to questions I raised from the airline .
29 July 2026
Reply from Hays Travel - Bromsgrove
Thank you for taking the time to share your positive experience. We're so pleased to hear that our team was able to provide the information you needed and assist with your questions.
Easily done over the phone and…
Easily done over the phone and confirmation paper work received by email. Thanks Andrew for your guidance. Over the phone
20 July 2026
Reply from Hays Travel - Bromsgrove
Thank You for leaving your review - this is great that you booked over the phone and had the confidence to do so. Your next adventure awaits
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