Hayes always make me smile whenever I walk through their door.the girls are always so bright and bubbly happy to help.Atherlie booked our holiday to Cyprus .she was as always extremely friendly, help... See more
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Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
We found that our travel adviser, Jasmine was extremely helpful with our holiday booking. She put us on the right track from the start, giving us helpful information concerning flights etc.
Company replied
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Its alway a good exprience Mamyx
Its always a good experiance when we book at Hays as staff are friendly and always manage to book what you are lookimg for at a good price if they can in particular we often use Atherlie who is very good and knows what we like and when one returns from a holiday always get asked by email to drop in and let them know how our holiday went the staff are always intrested!
30 June 2026
Reply from Hays Travel - Billingham
Hi Maureen, thank you for taking the time to leave us a 5* review, we really appreciate it. I will pass these lovely words onto Atherlie and we hope you have an amazing time in Benidorm :)
Many thanks, Annie
Very quick & straight forward too book…
Very quick & straight forward too book our holiday. Quickly followed by confirmation call & email. Amanda was super helpful & polite too.
30 June 2026
Reply from Hays Travel - Billingham
Hi Laura, thank you for taking the time to leave us a 5* review, I will pass your lovely words onto Amanda.
Many thanks, Annie :)
Everyone we spoke to at Hays went…
Everyone we spoke to at Hays went above and beyond to help. Thank you
21 June 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review. We all hope you have an amazing holiday. Kind regards, Amanda x
Annie was so helpful she really helped…
Annie was so helpful she really helped me with booking my holidays very well manners
26 June 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave Annie a 5* review i will pass this on to her. thanks Paige
Reply from Hays Travel - Billingham
Hi Alan, thank you for taking the time to leave this lovely 5* review, we really appreciate it and I will pass this on to Gemma.
Many thanks, Annie :)
Thanks Gemma
Gemma at the Billingham store has the patience of a saint and went out of her way to get us the best deal for our next holiday! Thank you for all your hard work and experience xxx
13 June 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving a 5* review for Gemma. I will pass this on to her. thanks Paige
Polite and great care and attention …
Polite and great care and attention with booking.
1st class
20 June 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a review, have a lovely time away. Thanks Gemma :)
Very helpful and polite
19 June 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a review, have a lovely time away. Thanks Abbie :)
Brilliant girls
19 June 2026
Reply from Hays Travel - Billingham
Hiya, , thank you for taking the time to leave us a lovely 5*review we really appreciate this. Thanks Paige
Reply from Hays Travel - Billingham
Hi Keith, thank you for taking the time to leave us a lovely 5*review we really appreciate this.
Many thanks, Annie :)
Great staff
17 June 2026
Reply from Hays Travel - Billingham
Hi Kim, thank you for leaving us a 5* review we really appreciate it and we hope you have an amazing time in Krakow.
Many thanks, Annie :)
Louise was a great help explained clear…
Louise was a great help explained clear in what I wanted booked went great. Happy with the service I received 😀
17 June 2026
Reply from Hays Travel - Billingham
Thank you for booking with us and taking the time out of your day to send this lovely review for Louise.
Staff very welcoming in the Billingham…
Staff very welcoming in the Billingham store. Atherlie was the lady we dealt with and she was very helpful and patient with us as we were deciding on a holiday. The booking process was very simple.
16 June 2026
Reply from Hays Travel - Billingham
Thank you for booking with us and taking the time out of your day to send this lovely review for Atherlie, we pride ourselves in the service we give so thank you :-)
Our experience with Hays Travel in Billingham
Our experience with Hays Travel in Billingham over many years has been second to none. The staff are friendly, knowledgeable and extremely helpful and we have always been delighted with the arrangements they have made on our behalf. I always recommend them to friends and family. 5-star service every time.
14 June 2026
Reply from Hays Travel - Billingham
Thank you for taking the time to leave Abbie a 5* review, have a lovely time away. Thanks Paige:)
Booked all my holidays with are local…
Booked all my holidays with are local hays travel,all the girls are lovely and very helpful 😊
7 June 2026
Reply from Hays Travel - Billingham
Thank You for taking the time to leave Amanda a 5* review, we hope you have an amazing holiday. Kind regards, Paige
Always get good customer service…
Always get good customer service booking with you. All the staff at your Billingham branch are very helpful
9 June 2026
Reply from Hays Travel - Billingham
Many thanks for the 5* review. That's lovely to hear! I will be sure to pass your comments on to Abbie. Kind regards, Paige
Annie was so patient and understanding…
Annie was so patient and understanding as there was six individual ladies to book thabkyou
12 June 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave us such a wonderful 5* review. I will be sure to pass your comments onto Annie, Kind regards, Paige
The girl at the desk was very helpful…
The girl at the desk was very helpful and pleasant. Really helped us and she knew her stuff. It was a pleasure.
7 June 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving a 5* review for Annie. She is currently completing her apprenticeship with us and we are really proud of her. Kind regards, Gemma :)
Always have brilliant service at your…
Always have brilliant service at your Billingham shop. Staff go above and beyond
31 May 2026
Reply from Hays Travel - Billingham
Many thanks for the 5* review. That's lovely to hear! I will be sure to pass your comments on to Abbie. Kind regards, Gemma x
We were needing advice on a visit to…
We were needing advice on a visit to Portugal.Chalotte had been before gave us several options.The information was good and we eventually chose our holiday.Charlotte was very helpful, really good visit.
20 May 2026
Reply from Hays Travel - Billingham
Thank you so much for your lovely review. We all hope you have an amazing holiday. Kind regards, Gemma x
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