Hayes always make me smile whenever I walk through their door.the girls are always so bright and bubbly happy to help.Atherlie booked our holiday to Cyprus .she was as always extremely friendly, help... See more
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See what reviewers are saying
Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
Company replied
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
We found that our travel adviser, Jasmine was extremely helpful with our holiday booking. She put us on the right track from the start, giving us helpful information concerning flights etc.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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River Cruise booking
My friend and I recently chose a river cruise we would like to go on. Preferring to book through an agent rather than the internet. I contacted Hays Travel Billingham as I have had dealt with that office in the past and been very satisfied. This latest experience was no exception and my request was dealt with very efficiently and I booked that same morning. Paid securely and follow-up documents were sent via email. Hassle free and very satisfied as a customer.
27 January 2026
Reply from Hays Travel - Billingham
Hi Kim,
Thanks so much for taking the time to leave us this 5* review we really appreciate it and we all hope you have an amazing time on your river cruise.
Kind regards, Annie :)
Abbie the travel agent was pleasant and…
Abbie the travel agent was pleasant and knowledeable
30 January 2026
Reply from Hays Travel - Billingham
Thanks so much for leaving this 5* review for Abbie. She will be pleased. Another fantastic trip to look forward to! Kind regards, Gemma x
Very good service by a very nice lady.🤙
3 February 2026
Reply from Hays Travel - Billingham
Thank You for leaving me a 5* review, i hope you have a lovely time in Rhodes. Thanks Paige
Reply from Hays Travel - Billingham
Thank you for your 5* review and we all hope you have an amazing holiday . Kind regards, Jasmine
Best Hays Travel Branch - 5 star service every time
Have been using Hays Travel - Bilingham for years. The girls have always listened to what we are looking for in a holiday and always find us amazing deals for our holidays.
Recently our Caribbean Cruise had to be cancelled and another to Crete also needed to be cancelled due to a family injury. We called into branch and Charlotte and Gemma works together to move our Crete holiday to later in the year, we are now going to Tenerife instead to an amazing hotel and we were even able to rebook our Caribbean Cruise for next year on another Hays Exclusive. The team at Hays Travel - Billingham are an absolute asset to the company. Wouldn’t use another branch for our holidays
31 January 2026
Reply from Hays Travel - Billingham
Thank you so much for this wonderful 5* review. It's made our day! It's always a pleasure to see you in branch and we really appreciate your loyalty. Two fabulous holidays to look forward to! Kind regards, Gemma, Charlotte and the Billingham girls xx
Great service,attention to details…
Great service,attention to details .they are very helpful.can’t recommend them enough. Thank you
31 January 2026
Reply from Hays Travel - Billingham
Thank you so much for your 5* review and your loyalty. We really appreciate your trust with booking this amazing trip and hope you both have an amazing time. Kind regards, Gemma and the all the girls x
Always had great service never had no…
Always had great service never had no problem 😊 👌
24 January 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5* review it is very much appreciated :) Thanks for booking with me again and I hope you have a fab time in Egypt. Many thanks, Amanda
Reply from Hays Travel - Billingham
Thank you for booking and leaving this lovely review, it is always a pleasure in booking your holidays! :-)
Reply from Hays Travel - Billingham
Hello. We're so glad to hear that everything was sorted without any worries at all. That is what we are here for! Thank you for your 5* review and we all hope you have an amazing trip. Kind regards, Gemma :)
Very easy to find the holiday we wanted
Very easy to find the holiday we wanted. The staff are amazing and very knowledgeable and helpful. We struggled to find one ourselves but within a few minutes we were viewing holidays we hadn’t even considered. All booked up in less than an hour.
Thank you Amanda,Hayes Travel Billlngham
20 January 2026
Reply from Hays Travel - Billingham
Hi Paul,
Thanks so much for leaving us a 5* review, we really appreciate this and we hope you have an amazing time on your cruise :)
THEY WERE VERY HELPFUL AND KIND
29 January 2026
Reply from Hays Travel - Billingham
We appreciate your kind words; we are so happy to hear that you found our team helpful and kind during your visit! Thanks, Jasmine :)
The staff at Hays travel are so helpful.
The staff at Hays travel are always very helpful, patient and caring. I have used Hays Billingham branch for all my holiday bookings be it for summer
or weekend breaks for many years.
29 January 2026
Reply from Hays Travel - Billingham
We appreciate your long-term loyalty and are so happy to hear that the team is always helpful, patient, and caring when booking your holidays and breaks. Many Thanks, Jasmine :)
Top service
The service from Annie was prmpt and polite although we found the same holiday slightly cheaper we chose to use Hays from the great servive from Annie
29 January 2026
Reply from Hays Travel - Billingham
Hi Lorraine,
Thanks so much for taking the time to leave this review, I loved booking your holiday for you and I hope you have an amazing time
Thanks, Annie x
happy holls
they were very pleasent and tuck time to explaine about break we were going on
23 January 2026
Reply from Hays Travel - Billingham
We appreciate you taking the time to leave us such a great review! We are so happy to hear you had a pleasant experience. Thanks, Jasmine :)
The help and advice we received was…
The help and advice we received was very good, it helped us about in deciding which holiday to book. Our questions were answered in a friendly and professional manner. There was no pressure to proceed. Really good service
26 January 2026
Reply from Hays Travel - Billingham
Thank you so much for booking and what a lovely trip you have to look forward too ! Thank you for choosing and trusting us with your holiday plans :-) Charlotte
I was looking online and was…
I was looking online and was overwhelmed by all the holidays on offer.
I walked into hays and the lovely girl assisted me with all my choices and I booked there and then.
18 January 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this review for Fay, we will ensure this is passed onto her! Thank you for booking with us and taking the time to leave this review for us! we hope you have a lovely holiday
Abbie was helpful with my decision and…
Abbie was helpful with my decision and booking.
18 January 2026
Reply from Hays Travel - Billingham
Thank you for booking with us a lovely holiday to Crete to look forward to ! We are sure you will have a wonderful time and cant wait to hear all about it , thanks Abbie :-)
May holiday
Jasmine in your Billingham office was very helpful with our particular requirements as are all of Hayes staff
25 January 2026
Reply from Hays Travel - Billingham
Thank you for booking with Jasmine and leaving her this lovely review! A lovely little break for you to look forward too ! Thanks again Charlotte
gemma was a great help very pleased
24 January 2026
Reply from Hays Travel - Billingham
Hello. Thanks so much for taking the time to leave me a 5* review. It's always a pleasure to see you both in branch and we all hope you have a wonderful time in Majorca. Kind regards, Gemma x
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving this 5 star review! Thank you for booking with us again and I hope you have an amazing time in Torrevieja. Many thanks, Atherlie
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