Sam was very efficient. Had done research on suitable cruise holidays and offered us various options. What we appreciate so much about the Aylsham Hays branch is that the consultants there so quickly... See more
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My Friend , who I’m travelling with , recommended this branch and the branch manager. An appt.. we went with info on where we wanted to go. Over the course of a matter of minutes, this was confirmed ,... See more
We had a lovely person called Liv serve us. She was very helpful and informative. Very patient helping us to download Tui app as we’re pretty rubbish with such things.
Company replied
Friendly, welcoming, knowledgeable staff who once again made the whole booking process a breeze !! Steph was brilliant, very professional and made me feel at ease - even made me a cuppa after securi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Norwich Road, NR11 6BN, Aylsham, United Kingdom
- 01263 733133
4.9
Excellent
1K reviews
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Great experience booking our holiday holiday…
Great experience booking our holiday with eleyse. She is very efficient and very helpful 10 out of 10
28 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely review.
I love always booking your holidays, so glad we have got another one in the dairy for you both.
Thank you again, Elyse :)
This is the 3rd time we have been into…
This is the 3rd time we have been into Hays Travel at Aylsham to book a holiday abroad this year, both Elyse & Lauren are extremely helpful as regards destinations and advising on travel money.
26 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you so much for booking with us for the 3rd time!
Myself and Lauren have loved planning your holidays for this year and glad we are able to hlep you.
As you know we are hear to help for any questions etc.
See you both soon. Elyse :)
Very friendly staff and knowledgeable…
Very friendly staff and knowledgeable about the cruise and holiday destination.
19 April 2026
Reply from Hays Travel - Aylsham
Hello Darren,
Thank you for leaving me this lovely 5* review!
It was so lovely to be able to book your cruise for next year. Thank you for the feedback that you found us friendly and knowledgeable.
You know where I am for Rome. Thanks again, Elyse :)
Great experience in booking holidays with Elyse
Elyse is always smiling and helpful and responds to emails very quickly and is very patient.
Lady who does the money is again very polite and helpful.
We would definitely recommend Hays Travel, Aylsham.
14 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely 5* review!
So lovely to be able to book your holiday for you and your family. Thank you for leaving such lovely words about myself and Ele. We both pride ourselves on giving the best service.
Thank you again, Elyse :)
Jo was so extremely helpful and…
Jo was so extremely helpful and knowledgeable. She made booking this holiday so much easier and special.
14 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving Jo this lovely 5* review!
So great to hear you found Jo helpful and knowledgeable. I will pass this onto her.
I hope you're looking forward to your holiday.
Thanks, Elyse :)
First class service
As always Elyse was so friendly helpful and efficient in helping us book our trip to Malta.
20 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you so much for leaving me this lovely 5* review.
I always love booking your holidays. So glad you thought I was friendly, helpful and efficient as these are things I pride myself on.
Thank you, Elyse :)
Very Good all-round
Hello,
This is the third holiday we have booked with Hays Travel Aylsham,
And we have received exceptional service every time, so Hays Travel do not need to exceed any more they have the right operation, and we can see they have had a lot of training to achieve this degree of service
18 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for taking the time to leave Lauren this lovely 5* review.
This is a lovely read of a review as we do pride ourselves in our customer service here at Aylsham, so it is lovely to know this is noticeable.
Thank you for booking with us again. Thanks, Elyse :)
good deal easy booking
15 April 2026
Reply from Hays Travel - Aylsham
Hello!
Thank you for taking the time to leave us this review Mr Lock.
Thank you for always booking with us here at Hays Travel Aylsham.
Thanks, Elyse :)
Considering I had my four year old…
Considering I had my four year old granddaughter on my lap who was very chatty and excited to go on holiday, Elyse was very patient and professional,
She entertained my granddaughter while I had to make a couple of phone calls.
I booked our holiday with Elyse and would definitely recommend her.
11 April 2026
Reply from Hays Travel - Aylsham
Hello,
Thank you for leaving me this lovely 5* review.
I am so glad we have booked your lovely holiday for you and your granddaughter. She was very exicted and it was lovely to speak to her and see how excited you all are for your next holiday.
Again, thank you for taking the time to leave me this review and for booking with us. Thanks, Elyse :)
Reply from Hays Travel - Aylsham
Hello!
Thank you for leaving me this lovely 5* review!
It was so lovely being able to plan your next holiday! I hope you're both looking forward to it!
Thank you again, Elyse :)
Lauren was very helpful for our Rome trip :-)
Lauren was very helpful with our Rome booking. Sat with a colleague who has been to find us a central hotel. Discussed with us the Go City 5 attraction pass which we have booked. Very happy with what Lauren has organised.
8 April 2026
Reply from Hays Travel - Aylsham
Hi Natalie, thank you for leaving Lauren this lovely 5 star review. We are happy to hear that Lauren was helpful when booking your lovely holiday to Rome. You have a fab holiday to look forward to. Thank you again, Darcey
Sam was very knowledgeable and provided…
Sam was very knowledgeable and provided me with lots of information with regards to booking my first cruise. There was lots to think of, and never having booked one before I felt I needed expert advice and guidance which I certainly got. Extremely happy with the service I recevied.
18 March 2026
Reply from Hays Travel - Aylsham
Hi Sarah, thank you for leaving Sam this lovely 5* review. We are glad that you thought Sam was knowledgeable and provided you with lots of information in regards to your first cruise. You have a fab cruise booked! Thank you again, Darcey
Fantastic Service
Joanna went above and beyond to help me find the perfect holiday for my husband’s birthday treat. She took the time to understand exactly what I was looking for and managed to find something truly amazing while still keeping within my budget.
She was always available whenever I had questions, no matter how small, and made the whole process feel completely stress‑free. I’ve never really used a travel agent before, as I usually do all the research myself, but now I realise just how simple and stress free it is. All thanks to Joanna
I’ll definitely be coming back to book future trips. Highly recommended!
31 March 2026
Reply from Hays Travel - Aylsham
Thank you so much Gemma for this fantastic review. It really means the world to me. I really appreciate you sharing your positive experience and I am so happy to hear that you found my service helpful in planning your husband's birthday treat and that the process was stress-free. I am so excited for you with this lovely holiday booked and in the diary for you. The countdown can well and truly begin now! Thank you again for booking with me. Speak to you again soon. Jo :)
Sam was very helpful and nothing was to…
Sam was very helpful and nothing was to much trouble
31 March 2026
Reply from Hays Travel - Aylsham
Thank you for your 5 star review! I am glad Sam's service was helpful and we look forward to booking any future trips for you!
Thanks, Bethany :)
Elyse was helpful
Elyse was helpful, efficient and extremely knowledgeable and gave us confidence
29 March 2026
Reply from Hays Travel - Aylsham
Thank you for your kind words! We’re so pleased to hear that Elyse was helpful, efficient, and knowledgeable. It’s great to know she gave you confidence—exactly the experience we aim to provide. We’ll be sure to pass along your feedback to her!
Thanks, Bethany :)
Always helpful
22 March 2026
Reply from Hays Travel - Aylsham
Hi Susan, thank you for leaving me this lovely 5* review. I am glad you return to us to book your lovely holidays and I am happy to hear you find us all helpful. Thank you again, Darcey
Fantastic service every time from Hays Travel
Fantastic service from Hays Travel! Always find us amazing, affordable holidays. The team are patient, helpful and guide us every step of the way. Wouldn’t book anywhere else!”
18 March 2026
Reply from Hays Travel - Aylsham
Thank you so much for your kind words and for choosing Hays Travel! We’re delighted to hear that you’ve had such positive experiences with our team. Providing friendly, patient, and helpful service is something we aim for, so it means a lot to know we’ve made your holiday planning easy and enjoyable. I will pass this onto Jo and thank you as always for your loyalty.
We look forward to helping you plan many more amazing trips in the future!
Thanks, Bethany :)
Great Customer Service
Me and my partner came into Hays Travel in Aylsham and we were so impressed with the service we were given. We originally came in to discuss/view a deal that was advertised, however we had a few queries and concerns and nothing was to much for Sam who helped us. She helped us find exactly what we were looking for and went beyond.
22 March 2026
Reply from Hays Travel - Aylsham
Hi Cait. Thank you for taking the time to provide this lovely feedback for Sam. It is our aim to ensure that you have the right holiday booked and to very much look forward to. We will be with you every step of the way. See you in branch again soon. Lauren
The agent was professional
The agent was professional, informative and provided different options for the trip that I hadn't previously considered.
23 March 2026
Reply from Hays Travel - Aylsham
Thank you for your kind feedback! We're delighted to hear that you found our agent professional and informative. We hope you have an amazing trip, and we look forward to assisting you again in the future!
Thanks, Bethany :)
Well once again a really great…
Well once again a really great experience with Jo, as always very helpful. Managed to get two great holidays, nothing is too much trouble. Jo knows us and no matter who serves us we are always happy, great team in the Aylsham Hayes branch.
22 March 2026
Reply from Hays Travel - Aylsham
Thank you so much for your lovely review! We’re thrilled to hear you had another great experience with Jo—she’ll be delighted to know her help made such a difference. It’s wonderful to hear that you felt well looked after by the whole team in our Aylsham branch, and that we could help you find two fantastic holidays. We really appreciate your continued support and look forward to helping you plan your next getaway!
Thanks, Bethany :)
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