Hays Travel located in Ashton in Makerfied couldn't have been more helpful. Their experienced and knowledgeable staff made booking a holiday so easy. Friendly staff with great customer service ski... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are never disappointed when we go to hays travel in ashton in makerfield, the staff are amazing , friendly and knowledgeable and make the whole booking process simple , We were sorted out by Holl... See more
Company replied
I booked my travel insurance with Holly who was kind very helpful and patient .due to my age and medical conditions and the new rise in travel insurance costs my overall cover is expensive .however... See more
Excellent customer service going above and beyond to make our trip special. Mia tailored our holiday to ensure every detail was perfect and got us the best deal available. We were given tips and advic... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I liked the way time was spent with us…
I liked the way time was spent with us , looked at all our options and showed a good knowledge of what was available for us
18 November 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have an amazing holiday!
Wonderful staff …
Wonderful staff …. nothing was too much trouble Booked a fantastic holiday …. Thanks
15 November 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the lovely review and hope you both enjoy your Dubai Cruise.
Holiday surprise
I went into store where Mia greeted me, she was very professional and found what I was looking for, I'm really looking forward to surprising my husband with his Christmas gift 🎄🎁 thank you Mia x
13 November 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for this lovely review Chrissie! I have you have an amazing time!😊Xx
Bucket List
The staff spent time researching and locating one of my dream trips and this resulted in me booking the Baltic capitals with the added bonus of a Black Friday discount. Really appreciate the effort and result.
14 November 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the kind reviews and hope you both enjoy your cruises.
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
ONCE AGAIN THE STAFF IN ASHTON IN…
ONCE AGAIN THE STAFF IN ASHTON IN MAKERFIELD BRANCH EXCELLED. KERRY AND THE TEAM ARE FANTASTIC. NOTHING IS EVER TOO MUCH TROUBLE FOR THEM. WOULD RECOMMEND 110%
26 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Great customer service
Absolutely brilliant customer service. Although I couldn't go to the store Abbie dealt with everything by email and covered all my queries prior to booking, promptly and efficiently. Got a great deal would definitely recommend.
30 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for leaving such a lovely review Donna! So happy to help you get this booked and sorted for you. Have a great time!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Happy to help.
Great staff,always happy to help and make your booking easy.Special mention to Holly,she has twice now given great service.
21 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much, Holly & team Ashton hope you have a lovely time!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Hollie - Ashton in makerfield store, excellent service and knowledge
The staff were so helpful - Hollie, who we dealt with, was so knowledgeable, and nothing was too much trouble - we got the holiday we wanted, at a very competitive price and everything was done for us-very stress free-would recommend the Ashton in makerfield store very much 👍😁
26 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Your staff at your Ashton shop where…
Your staff at your Ashton shop where very helpful bi
23 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
thank you very much! I hope you all enjoy your holiday😊
Great customer service
It’s been many years since we booked through a travel agent. But the whole experience was brilliant. The staff were very welcoming & the shop bright & airy. Kerry who helped us was friendly & easy to talk to. She was able to give great advice & point us in the right direction for a great holiday. We are both now very excited about going.
22 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for the review. Hope you both enjoy Cape Verde.
Mia was very helpful and she managed to…
Mia was very helpful and she managed to book our dream holiday to America. Very happy and excited.
13 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Awh thankyou so much Michele, I hope you have an amazing time! I cant wait to hear all about it😊
Staff were helpful
Staff were helpful, a little disappointed in the final price wasn't what we'd been quoted.
8 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for the review! sorry you were a little disappointed, flight prices and availability are on a live system and can change at any time until the booking is actually confirmed. We hope you have a great time in Thailand. 😊
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
ABBIE
The young lady, Abbey, was very professional, friendly and very knowledgeable in answering all our queries efficiently.
4 October 2025
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for leaving your lovely review! Pleasure to help you all get your holidays booked :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.