Looked at a cruise online with TUI went into my local branch of hays travel and they matched it and got cheaper airport parking
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpfull warm friendly feeling on entering shop .Rob who was helping us find the hotel of our choice went above and beyond to help us .emailing hotel to request the room we wanted ..all staff in... See more
Company replied
Jamie made booking the holiday very easy. It was a place we return to sometimes twice every year. Everything was explained. Very happy customer
Company replied
We went in to this branch not knowing where we wanted to go, the only information we gave was that we wanted to fly with Jet2, didn’t want late flights and wanted to go somewhere warm and sunny for... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Station Road, NE63 9UJ, Ashington, United Kingdom
- 01670 815755
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Ashington
K Metcalf,
We're glad you found our team helpful and efficient, and that we honored the online price. Thanks for your feedback!
ashington, Hays Travel
Always pleasant and professional staff…
Always pleasant and professional staff over the many years we have used Hayes Ashington would not go anywhere else. Sarah kept us informed before the cruise went on sale and even arranged for me to go in early to get the booking done to make sure we got what we wanted, highly recommend Hayes Ashington.
13 March 2026
Reply from Hays Travel - Ashington
Alan , thank you for leaving such a kind review on Sarah's service :) I thought we had a new started when I came in haha x Sharon
Jamie was great and this is the 4/5th…
Jamie was great and this is the 4/5th holiday now we have booked with her and wouldn’t go anywhere else now
10 March 2026
Reply from Hays Travel - Ashington
Martin,
We're happy to hear that you had another wonderful experience! It's great to know we've earned your trust, and we appreciate your continued loyalty.
ashington, Hays Travel
Top class service…
Every experience in this store is great ,the staff are fantastic,and special mention to Rob Hall as always who found us exactly what we had been looking for many thanks .
8 March 2026
Reply from Hays Travel - Ashington
Good morning,
Thank you for the very positive review of the service you received from me. I am pleased we got you all sorted out again.
Rob
Reply from Hays Travel - Ashington
Mr Henry Irvine,
We appreciate you sharing your positive experience with us. We are so happy to hear that you found our service helpful and pleasant.
ashington, Hays Travel
Only Hays will do
The assistances are absolutely fantastic. Make you welcome go out of they way to help you always happy I would not go to any other travel agents to book a holiday
6 March 2026
Reply from Hays Travel - Ashington
Always a pleasure to see you in branch Linda - thank you for the kind review:)
Booking with Hays Travel.
Staff friendly,pleasant and helpful. Booking made very easy. Will book with Hays Travel again.
4 March 2026
Reply from Hays Travel - Ashington
Hi John,
Thanks you for the very positive review of the service you received from Jamie, I will pass on your comments to her.
Hays Travel
Gran canaria April 26
So, so easy . I only ever use hays travel so I've got to know the staff. Just tell them what you want and 15 minutes later it's all done and you're walking out of the shop, very happy.
3 March 2026
Reply from Hays Travel - Ashington
tommy johnson,
We're happy to hear that our team makes booking your travel arrangements so easy and efficient. Thank you for your continued loyalty and positive feedback.
ashington, Hays Travel
Reply from Hays Travel - Ashington
Thank you for leaving such a kind review Reece :)
Knowledgeable staff
Knowledgeable staff. Sue was very polite & returned calls when she said she would. Explained everything clearly including the Ryanair seat booking & checking in system.
26 February 2026
Reply from Hays Travel - Ashington
Hilary,
We appreciate you sharing your experience. We're so glad that our team member was helpful and explained everything clearly, including the booking system.
ashington, Hays Travel
Reply from Hays Travel - Ashington
Good morning,
Thank you for the very positive review of the service you received.
Hays Travel
Excellent service.
Booked another holiday with Rob in Ashington. As always everyone in the branch is so helpful and efficient.
Rob got us a great price for our holiday and airport parking. He answered all our questions without hesitation and is so knowledgeable.
Thank you all and see you soon.
25 February 2026
Reply from Hays Travel - Ashington
Morning,
Thanks you for the lovely review of my service, pleased we got you sorted again.
Rob.
Reply from Hays Travel - Ashington
Good afternoon,
Thanks you for the lovely comments on the service you received.
Hays Travel.
Hays Trav experience
Have always booked at my local travel shop in Ashington staff are always welcoming and helpful nothing too much trouble
25 February 2026
Reply from Hays Travel - Ashington
Hi Pauline,
Thank you for taking the time time to write such a positive review of the service you have received.
Rob
What a great customer service/support…
⁸What a great customer service/support we received through out choosing our holiday and paying for it.
Great advise given polite and helpful thank you so much 💖
14 February 2026
Reply from Hays Travel - Ashington
We are so happy to hear about the great support you received while choosing and paying for your holiday! We appreciate you booking with us and your kind words.
Very helpful great experience thanks…
Very helpful great experience thanks very much 👍
19 February 2026
Reply from Hays Travel - Ashington
We appreciate your positive feedback and are so glad we could provide you with a great experience; thank you very much!
Very helpful
Rob was very helpful and easy to talk to. He gave us advice and useful information about our forthcoming trip. Thank you.
18 February 2026
Reply from Hays Travel - Ashington
Thank you for taking the time to leave such positive comments,
We're happy to hear that the advice and information provided were useful for your upcoming trip. Thank you for sharing your positive experience with us!
Reply from Hays Travel - Ashington
Hi Richard,
Thanks for the great review of the service you received.
Hays Travel
Fantastic
The friendly staff have really got to know us and know what we are looking for. It’s a pleasure to go in and book another holiday with them. Thank you
9 February 2026
Reply from Hays Travel - Ashington
Thanks for leaving a lovely review on the service you have received in branch! :)
The friendly staff very helpful x
15 February 2026
Reply from Hays Travel - Ashington
Carol , thank you for taking time out to leave your kind review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.