Haynes Ford Reviews 

I had forgotten to book an MOT and Zac, the kind advisor in Canterbury was able to book me in straightaway even though it was a Saturday.

I was sent video footage of my service work, the booking procedure was carried out quickly and the staff in the office were helpful throughout. At the end of the procedure my car was taken to a different part of the site and the car was cleaned. I would say a good day altogether.

Service on the drive was so easy no hassle of dropping off and getting hire car to get back for the day (Ford note VW do a courtesy van) Engineer was courteous and efficient- job done back on the road

They got my car ready for me when I asked for this to be done.

Booking to Completion was very efficient good service

The team at Haynes were very helpful, professional and friendly and completed the work in very good time. Employment that demands the use of a commercial van is entirely dependent on a fantastic vehicle maintenance solution and would highly recommend Haynes Ford in Maidstone.

Fantastic personal service as always!
Everyone so friendly and helpful, love this place!

The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I picked my car up after it had been washed at 5pm . Laura and another male staff with strange name I can’t remember were particularly helpful .

Seem like great staff, nice bunch.

The experience was smooth easy, the dealer kept in contact throughout the day whilst my car was having its service & MOT and I was very happy with the service provided

Great level of service, professional service staff (especially Tommy), very happy with the work done on my MOT and service. I have a problem with my battery losing power over 2 - 3 days, but was reassured by the staff that this will be finally dealt with which was another reassurance. 10 out of 10!

I have used Haynes in Maidstone for the past 11 years they have given a great service

Always great service and customers are listened to and valued. Quality work and great communication throughout.

Excellent customer service from dave buying a new transit custom sport phev he went above and beyond and I absolutely love it thank you!

Took my ban in for a service on Saturday morning and had no alternative but to wait until it was done. It was booked in swiftly, serviced and back to me as soon as possible. Good communication with me regarding any work needing done either there and then or at a later time.
First class service. Wood recommend.

I recently had my van in for a full service at Ford Maidstone and I couldn’t be happier with the experience. From booking through to collection, everything was smooth and straightforward. The staff were welcoming, professional, and kept me updated throughout the day.

The service itself was thorough and carried out efficiently, with everything clearly explained to me afterwards. My van now drives better than ever, and it’s reassuring to know it’s been properly looked after.

It’s great to find a dealership that values good customer service as much as the quality of the work they do. I’ll definitely be returning to Ford Maidstone in the future and would recommend them to anyone looking for reliable servicing.

Good value for money, very good with communication as well. I will be going there again in the future.

This was my first visit to Ford Haynes service dept , i previously used Trustford Gillingham ( now SMC) . Trustford were fine and sorted out my requirements for a service plan with all the additional added to the plan ie brake fluid changes / air con top up / etc . Then they changed hands to SMC and that’s where it went downhill , i requested a price for a service plan and was told “ what do you want “ rather than them telling me what would be needed over a 3 year period nothing came back to me . So then i contacted Ford Haynes and supplied me a service plan with all requirements and more . So i gave Haynes my custom , they’ve just completed my service & MOT . I was very happy with the way Haynes served me .

Easy booking experience and greeted by friendly staff. Was called when vehicle was ready.

Always made to feel welcome by the front desk. A comfortable waiting area with tea, coffee and water available. Video of car check sent through in a timely manner.