hayclothing.in Reviews 

I am writing to formally express my disappointment regarding my recent experience with Hay Clothing after spending over ₹10,000 across multiple purchases. The experience has been extremely frustrating and reflects a level of customer service that I find unprofessional and unacceptable. I am currently facing two unresolved issues:

1. One of my orders has still not been delivered, despite it being more than 15 working days since I placed the order. Your stated policy indicates that products will be delivered within 5–7 business days, yet there has been no delivery or meaningful update regarding the delay.

2. I received products with defects. When I reported the issue, I was directed to more than three different customer care numbers. After repeatedly sharing the requested images and details, I have received no response, update, or resolution from your team.

Despite multiple attempts to seek assistance, my concerns have either been ignored or inadequately addressed. If your team is unable to effectively manage order volumes during sales periods, such promotions should not be offered at the expense of customer experience.

As a paying customer, I should not have to spend my time continuously following up with your customer service team and courier partners simply to receive products I have already paid for or to obtain support for defective items. Every purchase is made with hard-earned money, and customers deserve timely communication, accountability, and resolution.

Very bad customer support. Too delayed deliveries. No response for calls and mails.

I spent approximately INR 5,000 on multiple products, purchasing them strictly based on the size chart provided on your website. However, upon receiving the items, not a single product fit me. The sizing mentioned on your website is completely misleading and does not reflect the actual measurements of the garments.

When I contacted your customer care team to initiate a return, I was informed that since the items were purchased during an offer, they are not eligible for return. This was never made adequately clear at the time of purchase, especially in a situation where the sizing information provided by your own website is inaccurate. This practice feels extremely unethical and, frankly, deceptive.

To make matters worse, even alteration is not an option. The garments have been stitched with absolutely no extra fabric allowance—something that is standard across most clothing brands. There is literally no scope to loosen or adjust the clothes in any way, rendering the entire purchase completely unusable.

I have shopped online my entire life and have never encountered such a poor, misleading, and unfair experience. I genuinely regret shopping on your website and feel completely cheated as a customer.

This experience has ensured that I will never shop with Hey Clothing again, and I will strongly advise others to avoid doing so as well. This is not how a brand should treat its customers.