My order was taking longer than expected but within minutes if being made aware of the delay they contacted Royal Mail and the cigars were delivered the folliwing day. Havana kept me updated on the ac... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Fantastic service, of all my orders the delivery has been fantastic. They respond to emails promptly and answer questions on the phone with immediate effect also. And my deliveries are to Scotlan... See more
Great website. I buy cigars for a friend and I have no idea what I’m looking at. But the Havana website is so comprehensive I’m always confident my friend will enjoy the product. And he does :) Super... See more
A great place to buy your tabbaco! I have been using them for over 4 years now. They have a great selection and great prices. They do cigars and speciality spirits for when you want to treat yours... See more
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 56% of negative reviews
Typically replies within 1 week
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Excellent selection of cigars and…
Excellent selection of cigars and dispatched to my home very quickly
29 July 2026
Was very easy to use the web site and…
Was very easy to use the web site and delivery was next day, kept well informed throughout, will definitely be using again
28 July 2026
False Marketing
August's cigar of the month launched on 1 August at 9.30 but was "sold out" in minutes so I went on the "notify me when back in stock" at 11.22. By 14.54 on a Saturday it was "miraculously back instock". Creating the illusion of a product shortage is fake advertising as there's no way they can sell out and restock in under 3 hours at a weekend
1 August 2026
Unprompted review
Reply from Havana House
Thank you for your feedback, and I'm sorry for the confusion this caused.
Our Cigar of the Month is intended to run for the entire month, not as a limited stock or flash offer. While there can occasionally be short periods where a cigar goes out of stock due to high demand, we always aim to have stock available throughout the month.
Today's situation was a little different. The August Cigar of the Month went live just after midnight and was showing as in stock. As we were also running our cigar festival today, we needed to transfer some stock for the event. During that stock transfer, the website temporarily showed the cigar as out of stock before it became available again once the transfer was complete.
We certainly weren't trying to create the impression of an artificial shortage, and that is never our intention. We want as many people as possible to enjoy our Cigar of the Month, which is why we choose cigars that we expect to have sufficient stock for both our website and all 10 of our shop locations throughout the month.
We apologise for the inconvenience and appreciate you taking the time to raise your concerns.
Highly recommend them relly good very…
Highly recommend them relly good very nice cigars and the delivery is excellent package 😆
21 July 2026
I only placed my order on the Monday…
I only placed my order on the Monday and it was delivered on the Wednesday of the same week. Excellent service. Will definitely order from Havana house again.
21 July 2026
Nothing to add
19 July 2026
I was very impressed with the service
I was very impressed with the service. Cigar was received in twenty four hours following ordering. Packaging was very good and my son in law was thrilled to receive your cigar of the month!
Thank you.
Sue Thomas
27 July 2026
Excellent choice
Excellent choice, with very good descriptions. Quick safe checkout. Delivery and packaging first class. Highly recommend.
20 July 2026
Cigar perfection
More winners from Havana House. I enjoy trying different cigars and their choice is the best. Fast delivery too.
26 July 2026
Informative cigar characteristics and…
Informative cigar characteristics and prompt service, nothing to fault!
18 July 2026
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