HauteLook Reviews 43

Order for a shoe rack never delivered to ON, Canada...just like the multiple other reviews. They charged me alright. It's been 7 months since the order.

I ordered the rotate shoe rack on the 6th July and I have heard nothing it is now the 27th August and still nothing I would like to know what is happening I am thinking of getting a refund if not heard anything by the end of the week.

On July 6, I ordered and paid with my credit card 2 revolving shoe racks. As of August 15, 2025 they have not been delivered.
And I have received no communication from the company regarding this order.
It would be helpful if the company provided tracking information from time of order receipt to delivery of order.

I ordered the rotating shoe rack on 1st July 25 and as at 14th August 25 still no sign of the shoe rack. I can't find any way of contacting the company that works so I will be contacting my credit card company for a refund. Extremely disappointed.

I also ordered the rotating shoe rack on June 28th and Have not heard or received anything from them… payment was withdrawn from my bank account same day but item has not been received and no way to get in contact with them!

Today is August 11, 2025. I ordered the rotating shoe rack on June 23rd and received a confirmation email.
To date I have not received the product. After many attempts I have not been able to speak with anyone.
This is like a phantom company. No way to reach anyone or to get a refund.
BAD COMPANY 👎
The product looks great, but you'll never receive it .
Koy Stewart

If I could use zero I would have. I ordered four rotating shoe racks July 2nd. I’m still sending emails trying to get my shoe racks. SMH! This is for haute. Show. Co ltd

I ordered a rotating shoe rack on July 2nd, 2025.It is now July 31st and I have not received my order or heard anything from the company, regarding my order. I know they received the money off my Discover card. Because it had to be verified that I put in the order first. Please send me the rotating shoe rack or refund my money. Thank You.

Scam. It says they compromised my data.
DO NOT PUT YOUR INFORMATION ON THIS WEBSITE! IT IS NOT SAFE! Disgusting.

Ordered a pair of boots as a Christmas present for my wife on 7 December. On 13 December received an apologetic email that said there were delays due to store closures, etc. On 14 December a shipping label was printed, progress right? Not so much, here it is 18 December and USPS is still awaiting item, no email updates since 13 December. I get it, things are delayed due to COVID but don’t false advertise delivery by Christmas when I’ll be lucky to see this item shipped by Christmas. This always my first and last time doing business with this company.

Took two weeks for them to tell me they can’t send me my product and now I have to scramble to find a Christmas gift for my bf. I wish they would have told me earlier.

Bought a pair of slippers. Was charged $7.95 for shipping. Slippers arrived and were too small. HauteLook charges a fee to return the slippers and another $7.95 for shipping for the new size. The total shipping charges would have been in excess of $22. I chatted with customer service to explain I was trying to exchange the slippers for a bigger size and they were unhelpful. Simply told me to avoid a return shipping charge to bring the slippers to Nordstrom Rack, in the middle of a pandemic on Black Friday. They also indicated I would still have to pay $7.95 for shipping for the new size, so still a total of $15 for shipping a pair of slippers. Terrible policy and terrible customer service. I will be returning the slippers and not purchasing anything further from this online store.

Worst I never got
My items
And they can’t give my credit back I waiting for a respond very bad service ☹️

I purchased 8 pairs of shoes and 5 clothing items 4 weeks ago. 3 pairs of my shoes are "in transit," but there are untraceable, meaning Hautelook made a shipping label but never handed over to UPS. I've called the customer service number 3 times and have waited over 20 minutes only for my call to be hung up. I've tried several times to use customer service live chat, but that isn't working either. With their return policy being 45 days this is becoming a nightmare.

Placed an order after hours. I decided to cancel the order; the only way to cancel my order was by calling. I called HauteLook 10 minutes after the order was placed due to their two hour cancellation period to try and cancel the order. The message said they were closed. I then called them first thing in the morning and waited 40mins on hold; they told me they could not cancel the order due to the fact it was after their two hour order cancelation period. How am I supposed to cancel an order within a two hour window if HauteLook is not open?

I’ve been ordering from them regularly (2-3 times a week) for about two years with no problems. Returns are easy and the sizing for things are accurate. I was surprised to see so many bad reviews, considering I do most of my shopping for clothes, home, pets, pretty much everything, and have never had any issues.

I am its long time customer (since 2011). always good prices and perfect brand products! Responsive customer service.

somehow my information went out on the black web for this site. Heads up.

HORRIBLE CUSTOMER SERVICE! I ordered an item on November 29th and I am not scheduled to receive it before December 16th. I will NEVER shop with your company again and am disputing the charge with my credit card company. Absolute worst online experience, worst shipping, and worst customer service. NEVER shop here.

Great website overall. Good deals and you can dress stylish for less so why not. What about returns, well returns are kind of pain in the a$$ pardon my french if you do it by mail. Takes 17 days to return your product by mail and they charge you for it which is fine but 17 days is not. And sometimes they will ship you wrong product. But other then that it's good)