Hatmeo Reviews 

516
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, noting prompt, professional, and courteous interactions. Many people appreciate the support team's helpfulness in resolving issues like incorrect orders, sizing problems, or duplicate purchases. However, some customers also noted significant issues with the return policy, often finding it difficult to send items back, especially internationally. Many reviewers expressed dissatisfaction with product quality, describing items as inferior, cheap, or not matching online descriptions. Additionally, a recurring concern is inaccurate sizing, with many finding products run extremely small compared to standard sizes.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant dissatisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch support, quick... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult or impossible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They communicated well. I am not a knowledgeable computer person. Was finally able to pay the shipping for a larger size. Hoping it will arrive soon and fit.

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more

Rated 5 out of 5 stars

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologi... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

516 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.5

All reviews

(516)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This bra was not for me

This bra was not for me. No support at all, the thin padding in the bra served no purpose. I ended up wasting my money and threw the bras out. There was no shipping receipt or place to request a review. Buyer beware

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Good merchant to work with

When I tried on the bra, it was waaay too small. So, I contacted the company and I found out that the sizes listed are Asian sizes, which tend to run smaller than Western sizes. They promised to replace the one I have with a different size. They're very good at responding quickly.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

They sent the wrong size

This CHINA COMPANY IS A RIP OFF! They sent the wrong size. I contacted them to return my order and asked them to send a corrected size. Was told I COULD NOT SEND MY ORDER BACK because shipping costs to send it back were too expensive. Then said if I’d send MORE MONEY for their shipping costs they’d send the corrected size. Then they said they could only give me a token refund- a few dollars after I’d spent $79.98. TERRIBLE COMPANY TO DO BUSINESS WITH SO DON’T! Linda Knox NC

3 December 2024
Unprompted review
Rated 1 out of 5 stars

This is a bait and switch company.

This is a bait and switch company.
They advertise a product and then send you a completely different and much cheaper one. Returns are sent back to
China in order to get your money back
less shipping charges. They should not be allowed to sell in America.
Do not buy any of their products!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! The bra I ordered was way too small but they were kind enough to look out for me and costs sending the item back so they came up with a suitable solution that I’m satisfied with

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Hatmeo Bra for senior

I love this bra. I have not worn them in years . It’s so comfortable I could sleep in it. I will order in other colors & this is the only bra I will ever use

23 December 2024
Unprompted review
Rated 5 out of 5 stars

I would like to leave a positive review for customer service.…

I would like to leave a positive review of my experience with Hatmeo ! I order 2 items for my daughter for Christmas. I called to tell her about my purchase . Unfortunately she had just purchase the items elsewhere and would not need them.
I immediately contacted Hatmeo explaining what had transpired and the customer service I received was stellar. They immediately canceled my order and began the process to credit my PayPal for the items which has been done. I really appreciated how their agent treated me with curiosity and respect. I would recommend them highly. 5 stars goes to customer service.
Thank you Hatmeo.

15 December 2024
Unprompted review
Rated 5 out of 5 stars

The bra I ordered was very comfortable…

The bra I ordered was very comfortable and held my sagging 84 year old breast the whole day! This is the best bra I have ever worn and I want to re order 1 black size XL !
I encourage older women to try this bra! You will be happily surprise like me!

Vicki

16 December 2024
Unprompted review
Rated 4 out of 5 stars

Great Customer Service

I dealt with Customer Service as I wanted to cancel my order. They did respond to my email efficiently and organised to have my refund deposited back to my PayPal account. Everything was sorted out within a couple of days. Great Customer Service thank you

17 December 2024
Unprompted review
Rated 1 out of 5 stars

What a piece of junk

What a piece of junk. I have a D cup and ordered an XL bra. It couldn't even hold me in. The bra ended up riding up and almost reached my chin. I bought this on Amazon for $9.66 with $5.99 for shipping. It's not worth my time returning it for $9.66

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Full refund promised but cannot find…

Full refund promised but cannot find any information. guess I will have to turn it over to my credit card info. The order was for $59.11 to just leave. Very disappointed. Even charged a foreign transaction fee. China has quite a business.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

They are crooked as hell

They are crooked as hell. The pitures are nothing like the shirts received. They are a phot on a sweat shirt. Ugly pure trash. And wont honer the return. America stop buying from China. Should have know better.

1 December 2024
Unprompted review

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