Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more
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In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more
Company replied
The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more
I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more
Company replied
Company details
About Harmony
Written by the company
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Contact info
99a Charing Cross Road, WC2H 0DP, London, United Kingdom
- 020 7434 2646
- hello@harmonystore.co.uk
- www.harmonystore.co.uk
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Hasn’t replied to negative reviews
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Prompt service with good quality goods
Prompt service with good quality goods
I also like the availablity of Klarna

Reply from Harmony
Utterly dissatisfied - Intimate item sounds like a lawn mower
Purchased an item (Womanizer Classic 2) on Saturday 19th from Oxford Street store. Pleasant experience and interaction with sales assistant. However, was unable to test the item I purchased only the deluxe but was assured it was of a high standard. Whilst I appreciate the quality may be subjective, the sound of the item is like a lawn mower on a summers day, not an intimate item. The overwhelming noise was never mentioned to me and having spent £109 I am utterly disappointed not only in the quality but the failure by the salesperson to disclose this very loud distracting noise. I am now considering raising a dispute with my card provider as this item is not as described, not even on the box does it indicate the noise. Actually on the box it says "subtle design and a whisper-quiet performance." It is louder than the television...absolutely insane. Unfortunately unable to provide minus stars.
…………update……..
Are the Harmony Store in London and Harmony online part of the same company? If so the customer service is the same.
………………………..

Reply from Harmony
Delivered promptly as promised and good…
Delivered promptly as promised and good quality products
Great experience
I loved shopping with harmony discounts codes were hard to place but they sorted it so fast and the team is so very kind. Shipping was very fast and packaging discreet. I love my product no problems what so ever. First time shopping experience was lovely and will definitely be returning for more fun items. Look forward to the future with harmony and will be leaving more reviews along the line. No need to worry about it showing on bank statements as comes up also with a very discreet name. Thank u to harmony for the great experience. Keep it up.
Very disappointing
This was my first time shopping here and the whole experience was an unpleasant one. Trying to checkout was difficult to the point I almost gave up and once I had, my discount failed to be accounted for.
Customer service did get back and sorted this out and I was credited the difference. Then 1 of the toys arrived rusty, again customer were friendly and arranged a returns. However I had to prompt them to get my refund some weeks later.
I have shopped with other similar retailers online (Lovehoney and Ann summers) who have been far more efficient when it comes to customer satisfaction so unfortunately I won’t be returning here.
Excellent service
Excellent service. Delivery was very quick & well packaged. Now have one very pleased wife

Reply from Harmony
Best online purchase
Best online purchase! I placed the order Saturday afternoon and early Sunday morning it was on my doorstep at the other end of the country. Often, I resort to using Amazon because they are the most reliable for delivery speed & efficiency and yet, I’d much rather go to an independent business who pays their taxes properly. So, to find Harmony and receive such a five-star service on my very first order, is outstanding! I will definitely be back.
Arrived quickly and was put to good use…
Arrived quickly and was put to good use immediately , excellent results and very happy with my choice
Good sexual stuff and plenty to choose…
Good sexual stuff and plenty to choose and have.
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