Ordered a Landranger (Map L400) customised jigsaw online, it was delivered 4 days later, quicker than expected. Couldn't fault the service from Happy Puzzle Company. Haven't done the jigsaw yet, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy t... See more
Company replied
Bought a lot of excellent things from this place. Today saw customer service off the scale. We’d bought a jigsaw for Christmas 2024 that had remained unopened for 12 months. On discovering we made it... See more
Company replied
I bought the Floral Art Wildflower Bouquet for my granddaughter - aged 12 - and she is really enjoying making it. She loved your WaxiDoodles when she was younger and this is a perfect follow on fr... See more
Company replied
Company details
Written by the company
Happy Puzzle offers a fantastic range of over 300 award-winning puzzles, games, challenges and puzzle books to both families and schools. Started 33 years ago, the company has produced many puzzles and games unique to Happy Puzzle. Learning And Education Happy Puzzle is a leader in providing educational games, toys and puzzles to schools and other educational establishments. With specialist experience in helping children with dyslexia, dyspraxia as well as gifted and talented children seeking a greater challenge. We currently work with over 13,000 schools in the UK. Helping Your Children To Learn We also run Puzzle Challenge Days for schools, with our experienced presenters offering a challenging but fun array of puzzles and games for children of all ages. We can even arrange a puzzle party for your children at home There is something for everyone and our ethos is based on promoting family play and developing thinking skills.
Contact info
PO Box 586, WD6 3XY, Elstree, United Kingdom
- 0844 848 2822
- info@happypuzzle.co.uk
- www.happypuzzle.co.uk
4.7
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
7 year old Grandson was delighted with…
7 year old Grandson was delighted with the IQ Gears game. Started playing straight away
23 January 2026
Reply from Happy Puzzle
Dear Julie,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
DJIGSAW VU. IN THE CLASSROOM
Recently my wife bought me a double Jigsaw to do.
problem - there was only the solution for one puzzle. The other could only be completed by labourious effforts and considerable. The basic idea was good but it did lack some refinement. I would ask people to consider the situation before purchase. Children may be easily put off the product. One solution would be to put the second picture inside a sealed envelope only to be opened in an emergency.
BEWARE - think before you buy
28 January 2026
Unprompted review
Reply from Happy Puzzle
Dear Ian,
Many thanks for taking the time to leave us a review. As there is no order number attached to this review I am unable to look into this situation further for you. Please contact customer services on enquires@happypuzzle.co.uk who will be able to assist you.
Kind regards
Talia
Ordered this puzzle as a present and it…
Ordered this puzzle as a present and it arrived on time and was nicely packaged. The recipient was thrilled with the item and the quality of the puzzle. I like the choice of puzzles available some are so unique.
19 November 2025
Reply from Happy Puzzle
Dear Claire,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
Reply from Happy Puzzle
Dear Jessleine,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
a great company
The happy puzzle company are just great, my children love the puzzles and it gets them away from staring at screens and using their brains a bit more. Escape rooms are great fun and the task master crackers were great fun at Christmas
12 November 2025
Reply from Happy Puzzle
Many thanks for taking the time to leave us a fabulous 5* review!
Kind regards
Talia
An option to include a gift message would have been good
I had ordered this puzzle for my granddaughter and, as she loved it, I ordered one to be sent direct to my great-niece. It would have been better if there was an option to include a message as these would often be sent as presents. I did put a note (where it asked for delivery information as there was nowhere else) but unfortunately there was nothing included to say who had sent it. I was also disappointed two days after I’d ordered the game, to receive an email from Happy Puzzles with free postage on the game I’d ordered and for which I’d paid postage.
21 January 2026
Reply from Happy Puzzle
Dear Geraldine,
Many thanks for taking the time to leave us a 4* review. My apologies you are unable to enter a message on your order. We are looking into updating this however as it does take time I am unable to let you know when this might be ready to use.
Thank you for your patience.
Kind regards
Talia
Reply from Happy Puzzle
Dear Stephen,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Arrived punctually.
31 December 2025
Reply from Happy Puzzle
Dear Victoria,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Lovely clear and well made puzzle
Lovely clear and well made puzzle. Once again delighted with the puzzles which I have purchased from your company!
30 December 2025
Reply from Happy Puzzle
Dear Caroline,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
excellent service
excellent service, easy to order and kept well informed. Puzzles were of a very high standard
9 January 2026
Reply from Happy Puzzle
Dear Michal,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
Excellent service
Alerted me about this item by email, easy to pick what I wanted online, easy to pay for and delivered on time. Great experience.
20 January 2026
Reply from Happy Puzzle
Dear Jane,
Many thanks for taking the time to leave us a terrific 5* review!
Kind regards
Talia
Reply from Happy Puzzle
Dear Jill,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Mrs Gladman,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
I just love the Happy Puzzle Company.
I just love the Happy Puzzle Company.
I have bought many items from this company and I have never had any cause for disappointment.
As with the name, they always make me feel HAPPY!
Thank you Happy Puzzle Company.
29 December 2025
Reply from Happy Puzzle
Dear Barbara,
Many thanks for taking the time to leave us an outstanding 5* review!
Kind regards
Talia
Very happy with all my purchases
Very happy with all my purchases, I buy all the children a game for there birthdays, they are good quality and educational
31 December 2025
Reply from Happy Puzzle
Dear Angie,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Puzzle picks Over the years I have bought several…
Over the years I have bought several products and each and every one has been a great success
16 January 2026
Reply from Happy Puzzle
Dear Mr & Mrs Alexander,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Clive,
Many thanks for taking the time to leave us a review. I have emailed you directly regarding your parcel. Please do email enquiries@happypuzzle.co.uk should you require any further assistance.
Kind regards
Talia
Excellent quality and innovative ideas.
16 January 2026
Reply from Happy Puzzle
Dear Gill,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
Great choice
Great choice, every one I have chosen has been met with much approval from the grand kids. Very prompt delivery and easy return if occasionally needed. Top marks
16 January 2026
Reply from Happy Puzzle
Dear Angie,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
So easy to order on line
So easy to order on line, great communication with company, great item purchase, and very quick delivery.
15 January 2026
Reply from Happy Puzzle
Dear Beverly,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.