Service quality price nickel without surprises. Driving on vacation in Faro: clean car / very good staff / no waiting / transport every 10 - 15 min / Thank you very much
Company replied
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See what reviewers are saying
Rental procedure worked out perfectly fine with the partner SIXT in Dublin, but they charged an extra fee for young drivers which I was initially not informed about. However, thanks to their great cus... See more
I don't recommend. I booked a car through them from Germany for Zagreb airport and the local provider could not book the deposit through my Visa Debit card and did not give me the car I already paid f... See more
The customer service of HappyCar has been very gentle and helpful regarding my booking of a car for our holidays in Germany. Since I had had some problems choosing the best suitable options, I calle... See more
Company details
About HAPPYCAR
Written by the company
HAPPYCAR vergleicht die Mietwagen-Angebote aller Anbieter. Ob ein Mietwagen für den Sommerurlaub auf Mallorca, für den Roadtrip durch die USA oder ein Cabrio für einen sonnigen Wochenendausflug durch Deutschland - ab 6€ / Tag bietet HAPPYCAR für alle Wünsche den richtigen Mietwagen.
Ob über die Webseite oder die App, das passende Angebot ist schnell und unkompliziert gebucht. Und bei Fragen steht Ihnen unser kompetentes Beratungsteam kostenlos zur Seite!
Contact info
Am Sandtorkai 48, 20457 , Hamburg, Germany
- www.happycar.de
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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super service
28 September 2018
Unprompted review
No customer service
The customer service team is unresponsive. I bought full insurance with HappyCar, and when the rental company claimed damage, I sent all the information and photos to HappyCar. They haven't responded at all, even after 1 week and 3 emails. They also don't have a phone number listed anywhere on their website. Very frustrating!
12 July 2018
Unprompted review
Reply from HAPPYCAR
Dear Mr. Elliott,
we are sorry for the waiting time. We understand that you are in need of an answer. In highseason it can take a little bit longer to get handle all cases. Please find an E-mail from our service team and be so kind to send us the last document we need to get in touch with your provider and ask for a reimbursement.
Kind regards
Your HAPPYCAR-Team
I have been trying to book a car …
I have been trying to book a car through happycar.de website for last one week. Everytime I entered my credit card details and went for booking I was getting a message saying my credit card number was not correct even though it was correct. I have tried around 10 times in last 10 days and got a failure each time (You can check your logs for failures).
And now if I book the same car I will have to pay 60 - 80€ more than what I was paying initially.
I am losing a lot of money because of problems on your website. If you have problems with some of provider's payment gateways why do you still display the offers from them on your website?
I am really frustrated with my recent experience with happycar.de
23 August 2017
Unprompted review
Reply from HAPPYCAR
Dear customer,
thank you for your review! We are very sorry to hear that you had problems booking a car on our website. In order to have a look into what happened, we would ask you to send us an email to booking@happycar.com, describing exactly what you did, for what kind of car and in which destination you searched (and, if you still remember, the name of the provider of the offer you chose), and which type of a credit card you where using. That way, we can make sure those problems will not occur again.
Best regards,
Your HAPPYCAR Team
Be careful with happy Car
Be careful with happy Car, they work with companies as Maggiore which are a fraud.
We book a car through Happy Car with a debit card, then at Maggiore we couldn't take the car as it needed to be a Credit card. My friend had a Credit card but it had to be a Credit card at my name (the one that made the booking). If Happy Car works with company like Maggiore that have this conditions they shouldn't allow to book it with a debit card.
Afterwards we had several problems with Maggiore, so be careful which company are you hiring through Happy car.
20 July 2017
Unprompted review
Reply from HAPPYCAR
Dear Irene,
we are very sorry that you were not fully satisfied with our service. On our website you can pay your rental car with either a debit card or a credit card. However, we do state very clearly in the rental conditions you signed before you booked, that you do need a credit card in the name of the driver to pick up the car. You also find this information in the booking confirmation email we sent you, as well as in the rental car voucher and in the customer information leaflet you received from us.
The credit card is used to block the deposit, which is a surety for the local supplier in case of damage or theft of the car. Please know that this procedure is common with almost all suppliers, not just Maggiore.
Unfortunately we cannot help you with the several other problems you had with the supplier, as we didn't receive any information from you about that. We would be happy to have a closer look into your case to solve the issue. We are asking you to contact our customer service about it, so we can take action. Otherwise, we won't be able to improve our service for you. You can contact our customer service by phone 900 907 13 (free from Spain) or via email: reserva@happycar.es.
Sincerely,
Your HAPPYCAR Service Team
Great customer service
The customer service of HappyCar has been very gentle and helpful regarding my booking of a car for our holidays in Germany.
Since I had had some problems choosing the best suitable options, I called the hotline and directly got advised by a friendly lady who gave me the feeling to really support me in terms of my demands and needs - no expected conversation whereas I felt obligated to buy unnecessary extra packages. Furthermore, the staff seems to be multilangual since I was offered to make the conversation in three different languages with this operator. A service I can really recommend to everyone who is in need of a rental car at an unfamilar destination!! Thumbs up!
10 November 2015
Unprompted review
Top Service & Value for Money
Instant and helpful response to questions. Very happy with Happy Car and the recommended car rental station.
18 July 2015
Unprompted review
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