Happiest Baby Reviews 39

It’s a great product IF you can use all the settings. I used to love the bed/app and the ways I was able to adjust settings and track my baby’s sleep. However, one day I updated the app and now I must pay a $20/month subscription to use most of the basic functions of the bed (especially the weaning mode). I feel the subscription model is overpriced and was bait-and-switch because I don’t know if we would have purchased this expensive bed to be used among our family members if we had known that we would need a subscription we cannot afford. I now have an expensive bassinet that I regret owning.

Horrible customer service- they argue with a mother who has a 7 day old baby about the size of the snoo swaddle they gave me. I said he does not fit. Apparently they are giving me a large swaddle- never came. That was 1 week ago! I am only renting the snoo for a month. They said it has not even shipped yet. Horrible customer service after paying $350 a month to rent. They should be ashamed treating moms like this who are especially trying to recover. Disgusted.

I am SO glad I am only borrowing this SNOO from a friend because this is an utter piece of garbage. The people over at Happiest Baby are some greedy, money-hungry fools who care little about your baby. Not only is the SNOO $1700 (before taxes), they also require you to pay $20/month to use the damn thing (the “free” version basically lets you only turn it off and on, that’s it).

Snoo should not sell refurbished/used units if their product is not made to withstand multiple babies. I basically paid $900 for a paperweight and their customer support team is insultingly bad.

I was gifted a snoo, that while initially was working fine is no longer moving. I first emailed days ago. Every time I have requested a way to communicate synchronously ideally by phone. These requests have been denied. There is a phone number at the bottom of the email which when I call simply states to send an email and does not give any option to hold for a representative. There were multiple emails back-and-forth with requests for information and requests for multiple videos.Finally, after days of back-and-forth, you only informed me that you cannot even provide support the product because it is outside the warranty, thus wasting my time producing videos, sending emails and my days with a newborn. While my prior experience with the product was a good one, The customer service is one of the worst I’ve ever experienced, wasting my time and sleepless nights.

I’m deeply disappointed with the SNOO Smart Sleeper Bassinet, which frequently shuts off unexpectedly during use, disrupting my infant’s sleep and posing potential safety concerns. Within minutes of starting (1–40 minutes), the SNOO stops rocking, enters standby mode, and sometimes shows a false "clips not engaged" message despite secure clips. This happens near-nightly, with some users reporting 12 shutoffs in 17 nights. Restarting helps temporarily, but the issue recurs, causing sleep deprivation, stress, and, in my case, worsening postpartum recovery.

Happiest Baby’s customer service provided only basic troubleshooting (e.g., cleaning clips, unplugging), which didn’t fix the problem. They acknowledge this as a “known” issue but offer replacements only for in-warranty units, leaving out-of-warranty users like me without solutions. Reddit’s r/SnooLife shows dozens of identical complaints, pointing to faulty clip sensor wiring or design flaws, with some resorting to unsafe workarounds or third-party repair kits (SnoozyMama). For a $1,695 FDA-approved product marketed for reliability, this is unacceptable. The SNOO’s widespread malfunctions and Happiest Baby’s inadequate response demand an FDA investigation into its safety and quality. Avoid this product until these issues are addressed.

Purchased a $2k snoo for reasons I won’t get into here, just know that it was needed. After using it as intended with first child, have now found those basic features are now locked behind a premium subscription (totally unaffordable $30 USD per month) this is completely unethical and prevents parents from using this product as agreed and intended. Untrustworthy product and now pretty useless in our household.

I’ve heard that the SNOO was very helpful with their child’s sleep from multiple people I know, so when I saw a sale going on where I could rent the SNOO for 6 months for 30% off, we took the deal, with the intention of saving us money since 6 months is about how long we’d need it. It was cheaper than renting it on a month by month basis for $150. It would have been fine, however our child did not like the SNOO, he screamed every time he was in it and it didn’t soothe him at all. So we put in a return with the goal of getting the almost $700 we paid for the rental back. It was within the 30 days a return is eligible for, and I had emailed customer service and asked about a refund and they said as long as it was returned within 30 days, we’d get one.

Refund went through, and a month later no refund. Come to find out that the refund is only available if you purchase the SNOO, not rent, even within the 30 days, and even if it didn’t work for your baby. We can’t get it back either now since it was shipped back (which costs the buyer btw).

I would NOT recommend this, as unless you’re willing to drop $1500+ on a new one, you’re guaranteed to be out $700+ even if it doesn’t work. I’m glad it worked for the people I know, but I feel bad that I basically handed this company over $700 for nothing.

Just watched a video about a woman's who is also a content creator on youtube's, unexpected loss of her child and how happiest baby requested the bassinet back due to her being unable to use it to produce content to promote the business. I feel that a brand all about babe's could have taken some time to allow this woman to grieve her loss before demanding back the product sent to her given the circumstances. It's truly disgusting to think a company all about babies would treat a grieving mother the way this company has treated this woman. I'm glad I've never purchased from this overpriced company and I'm glad I'm done having children. But I'll definitely be encouraging friends and family with children on the way to boycot this company.

Horrible company and horrible customer service.

Terrible company terrible service a lady was given a bassinet for her baby the baby was a still born this company Harassed THIS POOR LADY TO GUVE THEM BACK THIER PRODUCT… please don’t buy from them please buy from a company that supports ALL MOTHERS THOSE GRIEVING ESP

If I could, I would give 0 stars.

Absolutely vile company. Who sends a grieving mom who lost her baby a request to send back the basonette. Do not by from this company.
Check out all the posts/comments about it on tiktok. Going viral for the wrong reason

Seen a recent post on how they treat their customers, they deserve nothing but to be bankrupt, it’ll be helpful to find out what other companies they’re associated with also.

a mom lost her baby, and all they wanted to say was that they wanted the basinet back! they sent it to her to make a video!

They deserve 0 stars for being so cruel to a grieving mother 💔

You emailed a grieving mom requesting her to send back a crib! This company is awful 😖

They asked a grieving mother who’s baby died to return the bassinet that they sent her, because she couldn’t deliver the content. She couldn’t deliver the content, because her baby DIED!!!

Gross company.

They wanted a grieving mother to return a bassinet? Really? What the hell. This is so disrespectful and gross. PLEASE DO NOT BUY

Baby crib company HAPPIEST BABY, does not care about its customers. They had sent a new mom a crib to do content to promote their business. Unfortunately and unexpectedly this mom’s baby passed away. Guess what Happist Baby did not even a week later? They told the new grieving mother to return crib since she can’t make content. How evil 😡