Two trips today with courteous, friendly and helpful drivers. To and from both sides of Chelmsford (Great Baddow/Springfield) in peak periods. Avoided busy routes to reach destinations in go... See more
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Review summary
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Reviews shaping this summary
A Happycabs driver (Ali) was available straight away even though it was a busy Friday morning & other taxis had nearly an hour's wait. The driver's car was very clean & had a nice refreshing scent (n... See more
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We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more
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Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more
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Company details
Written by the company
Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!
Get a Taxi within minutes!
Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex!
Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses.
Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes.
We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles.
Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.
Contact info
Unit 8 Reeds Farm Estate, CM1 3ST, Chelmsford, United Kingdom
- 01245443443
- info@happicabs.com
- www.happicabs.com
4.3
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Cancellation without notifying us
I received confirmation for my taxi booking, but no one arrived at the pickup location. We were left stranded in the middle of nowhere with no explanation. When I contacted them, they informed me the booking had been cancelled—yet no one had notified me of this cancellation. After waiting, they eventually sent a driver who arrived one hour late. Despite the inconvenience and their failure to communicate the cancellation, they refused to provide any refund.
The staff I dealt with were rude and dismissive. The only person who showed any professionalism was the taxi driver himself.
This was one of the worst service experiences I have ever had. I cannot recommend this company.
30 January 2026
Unprompted review
Easy, friendly and fairly priced!
Good communications, friendly service, easy payment and a fair price. Will definitely use again!
29 January 2026
Unprompted review
Very polite driver would recommend
Very polite driver would recommend
29 January 2026
Unprompted review
Unreliable! 50 mins late even though pre-booked!
My car broke down, I pre-booked a Happicabs taxi for 8:25am to get my son to school (my 3 year old was ill & it was raining heavily so I thought a 5 minute taxi would be better for her than a 30 minute walk (plus back again) in the rain). At 8:30 I rang to check where the taxi was and was told “we’re very busy you will have to wait 15 minutes” even though I had pre-booked. All other taxi companies now busy and can’t help. At 8:55 (my son now late for school) Chelmsford Taxi Cabs 24/7 sent someone in the area to me in 5 minutes as I was desperate (thank you to them!). I got my son to school and back again by 9:05. Happicabs eventually turned up at 9:15! Awful service!
27 January 2026
Unprompted review
Accept booking that unable to fulfil
Accepted a booking on the app which was subsequently cancelled with less than 15 mins until the scheduled pick up time. Monies paid are now tied up for 7-10 days leaving me stranded without means to now get to my destination. Sadly this is not the first time this has happened.
27 January 2026
Unprompted review
My driver was Gregory
My driver was Gregory. I’ve had him once before and I’m pleased to say two times in a row he has been outstanding. Lovely guy. Very chatty, polite and funny. He deserves a pay rise!! Would defo recommend as a driver! Keep up the good work Greg and thank you!!
24 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Morning Lisa, thank you so much for your kind words. Our entire team is thrilled that we met your expectations on your recent journies and we sincerley hope we continue to do so. Kind regards
Always very reliable. My favourite firm
Quick response on the phone. Timely arrival, good knowledge of route and very efficient updates. Highly recommended.
22 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good morning, thank you very much for your very kind feedback. It is appreciated by our entire team and I sincerley hope we continue to meet your expectations in the future.
Always late, avoid if you want to be on time.
I thought I would give your firm a second chance as I was given the £5 credit from the last time you left my daughter's standing in the rain for 15 minutes as you were late, so booked a cab to take my daughter's to school this morning.
I booked it for 8.20am the cab wasn't enroute until 8.18 and arrived at 8.34am. You left my daughter's waiting for you again panicking and late for school! We had no communication again regarding the lateness. I am disappointed that I trusted you to deliver a service and you failed for the second time.
One of my daughters is autistic and was frantically calling me whilst I was at work panicking that the cab wasn't there and they were late. This is not on at all.
22 January 2026
Unprompted review
Far from Happi
Booked to meet train. Rang to see where it was. Told 10 minutes. Arrive over 25 minutes late. Unstaffed station., effectively stranded. Told came from Chelmsford.
17 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening, I am so sorry you had an issue with your car this evening, I have sent you a request for further information so I can fully investigate this for you.
Kind regards
The company never let me down
The company are easy to contact, competitively priced and never let me down.
17 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Hi Les, Thank you ever so much for your kind review. It is very much appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Consistently good
Always been on time and are polite and courteous.
Never a bad thing to say about the Happicabs team and service
16 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Evening Brian, thank you so much for your very kind review. This is greatly appreciated by myself and our entire team. I sincerely hope we continue to meet your expectations in the future.
Kind regards
Driver tried to tell me i was…
Driver tried to tell me i was attempting rob him after using the cab service for 4 days a week for a year then proceeded to say I'm a flagged fraudster after never previously having a problem im offended and will not be using the unprofessional company again
11 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Lj, sorry to hear you had an issue with our service. I have sent you a request for further information. I would be grateful if you could respond so I can look into this for you. Kind regards
Really wouldn’t use another taxi…
Really wouldn’t use another taxi company. I made the booking easily and on the day of pick up needs to change the time and the operator was so helpful . The driver was on time and very pleasant . Top class service well done Happicabs thank you .
1 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Terena, thank you so much for your kind review. It is much appreciated by our entire team who are thrilled we met your expectations. We sincerely hope we continue to meet these expectations in the future.
Smooth and easy booking system
Smooth and easy booking system. Driver James was friendly
11 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Teik, Thank you so much for your kind review. It is so much appreciated by our entire team. I sincerely hope we continue to meet your expectations in the future.
Regular updates
Regular updates. Always on time. Driver polite & courteous. Clean cars.
8 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Morning Susan, thank you so much for your kind review it is appreciated by our entire team. We will strive to meet these standards in the future.
Reply from Happicabs - Essex Taxi Service
Good morning Nicolae, thank you so much for your kind review. It is appreciated by our entire team. I sincerely hope we meet your expectations in the future.
Veysel Was wonderful driver
Veysel Was wonderful driver, he was so kind and very lovely to talk to. He made sure I was safe and got home safely.
Ten out of ten taxi driver
3 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good Evening Enya, Thank you so much for your very kind words. I will pass these words onto Veysel who will be as equally as delighted by your kind words. I sincerely hope we continue to meet your expectations in the future.
New Year’s Eve
Easy to book, good updates and driver called when outside. Great price for NYE too. Thanks
1 January 2026
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Katie, Thank you ever so much for your kind words. I am thrilled that we met your expectations on the night and I sincerely hope we continue to do so in the future.
Timely and reliable information and…
Timely and reliable information and service
31 December 2025
Unprompted review
Reply from Happicabs - Essex Taxi Service
Good evening Julia, Thank you so much for your kind review. It is very much appreciated by our entire team. I sincerely hope we continue to do so in the future.
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