The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
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Review summary
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Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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PROBATE VALUATION
SAM MADE CONTACT WITH ME AFTER VISITING MY MUMS HOUSE TO DO A PROBATE VALUATION.
HE WAS KIND, COMPASSIONATE & HAPPY TO GIVE ADVICE.
3 September 2026
Reply from Hannells
Hi MT!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found him to be compassionate and happy to give advice on the next steps. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Steve!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that you found them to be friendly, professional and that nothing was too much trouble. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Smooth sailing no issues from start to…
Smooth sailing no issues from start to finish. Thank you x
2 September 2026
Reply from Hannells
Hi Joanne!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found the selling process to be a smooth experience and there were no issues from start to finish. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service regular weekly…
Excellent service regular weekly updates.
Staff very helpful all through the sale process.
1 September 2026
Reply from Hannells
Hi Lee!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be helpful throughout the sale process and that you received regular updates. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional and personal service
Hannells are to be congratulated for their efficiency, communications and good old-fashioned personal service that turned a possible nightmare into an easy and pleasant experience.
28 August 2026
Reply from Hannells
Hi Kay!
Thank you for your review of your moving experience with the Littleover sales team.
We're pleased to see that you found them to be professional, efficient and were happy with the personal service you received throughout your sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
House valuation
Sam was very welcoming, knowledgeable and seemed experienced and confident to talk through the process.
28 August 2026
Reply from Hannells
Hi Adam!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be welcoming, knowledgeable and experienced. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Steven!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found Sam to be helpful and easy to talk to. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of service to you whenever the time is right to get the property on the market!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We advertised our house for sale with…
We advertised our house for sale with Hannells, they proposed the best price by far and came and valued and photographed.
While viewings were slow, we finally got an offer 5 months after going on sale.
28 August 2026
Reply from Hannells
Hi Richard!
Thank you for review of your moving experience with Lorna and the Chaddesden sales team.
We're pleased to see that despite it perhaps taking a little longer than anticipated, the team were able to find a buyer and secure a sale. They pride themselves on delivering a top service and will be delighted to see your review.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we wish you a smooth and steady journey towards exchange and completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Oliver arrived on time, armed with lots of information on my home and the surrounding area. He was polite and extremely knowledgeable. Spent a lot of time answering all my questions and no hard sell. Very professional.
29 August 2026
Reply from Hannells
Hi Tricia!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be punctual, knowledgeable and very professional. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Sandra!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
They pride themselves on delivering a top service and Sam in particular will be pleased to see that you found him to be very professional.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Professional and friendly
Heather is very professional and competent as well as friendly and approachable. Honest straight forward information which we can understand. Not pushy leaving us to make the decisions.
29 August 2026
Reply from Hannells
Hi Mrs Fairweather!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be professional, friendly and honest. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Don't expect them to 'Do the Right Thing' by you
Selling was mediocre; however, I ended up selling the house myself by doing the viewings as the agents where not really trying (had similar conversations with other sellers who started the viewings themselves), so I'm not actually sure what we paid for in the end other than the internet advert.
However, buying via them was horrendous!!.
They lost 1 an entire $410k sale as from what I see online. the sellers have no longer moved as the house they wanted on the new build estate sold before they could go. Hannells also lost another seller 15k additional from us after we put in very high offer to see if we could secure the property pending our house sale which came through approx. 3 weeks later, though through their greed for quick turnovers Hannells lost 2 of their clients thousands, as the blank 'no' we got each time we offered to buy meant we inevitably continued searching for other properties and did not set on the purchase decision by starting searches etc. done, tying us emotionally and financially in to the purchase (So beware of that if selling)
Long story short on the final purchase. The house we did settle on the moment our sale went live, we made an increase offer price based on a deal for the sellers to move out when solicitors are ready. That day came sooner than anyone anticipated and on request for an exchange date we were told "actually no, you're in a chain now and suck it up or you'll lose your buyer as well" by a Hannells teenager (I assume). Found out during this discussion that decision was made by the seller/hannells and their solicitors to all disregarded the first deal and make a chain a couple of weeks after without informing us, they then hid that information for the next 2 months. From what I understand, they had all planned to get it to D-Day before telling us the deal change and as we had invested in searches etc. already, then hopefully we would just fold and accept the new deal terms. Sadly for them, we work on principle and trying to scaremonger us in to changing deal terms certainly meant I would happily throw away £2k+ on searches/solicitor fees and not really worry about it, in addition, still move out my house to rental accommodation so not to lose my sale. Although, in contrast, their sellers could not lose a penny without collapsing (they were buying beyond their means basically). Really silly move on the sales team part, they should have advised against it or done the right thing informed us of changes the moment the seller changed tactic.
I was actually told all sorts of sob stories by Hannells about how the sellers are having to spend a few extra £ to move out early etc. and to be honest, I really couldn't care less as the extra thousands I was paying was for exactly that situation..... They all wanted their cake and to eat it.
As we had the strongest position we rolled them all over in the end and back to original terms; however, just knowing how sly the tactics had been, both selling and buying really disappoints me in Hannells morals and principles to try and act appropriately. Instead, it would appear they chased the cash... lost thousands for a client, lost an entire family move for another and nearly lost hundreds of thousands to another. I don't aim to move again but I wouldn't be using this place if I did.
Update, interesting and political response. Forgetting we sold and bought with the company, so, we know exactly what info gets communicated between buyer and sellers..... Lived and breathed that terrible process. God forbid the government creates a regulating body, they'd all be in trouble.
16 October 2025
Reply from Hannells
Hi Chris,
Thank you for your feedback. We are pleased that we successfully sold your property and helped you complete your onward purchase in March.
However, we do not recognise the version of events presented in this review. Sellers, not estate agents, decide which offers to accept, and the claims that Hannells caused clients to lose thousands of pounds or prevented another family from moving are entirely unsubstantiated.
We can only act upon the information provided to us. If a seller’s circumstances change during a transaction, including their onward-chain position, we communicate and manage those changes based on the information available. This does not mean that information was deliberately concealed.
We would also be extremely surprised if any colleague used the language attributed to them, while the assumption made about their age is incorrect.
Ultimately, we are disappointed that you were unhappy with the service provided, as this is certainly not reflective of the experience for which our Chaddesden team is known. Nevertheless, we wish you all the very best in your new home and hope that any future dealings with us provide you with a much more positive experience.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great experience
I had a great experience using Hannells for purchasing my first house and this was made particularly positive having Debbie as the case worker. She was absolutely great and communicated everything at every step of the way which made the process feel stress free. Would recommend and use again!
27 August 2026
Reply from Hannells
Hi Laura!
Thank you for your review of your moving experience with Debbie and the Alvaston sales team.
We're pleased to see that you had a great experience purchasing your first property and that Debbie in particular helped to make the process stress-free with her communication. The team pride themselves on delivering a top service and Debbie will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Paul!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be punctual, professional and honest. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Excellent service provided by Amanda, who kept us very well informed throughout the sale of our property. Amanda, and all the other staff we came into contact with, were so helpful and efficient. I would not hesitate to recommend Hannells to anyone and would definitely use them in the future.
28 August 2026
Reply from Hannells
Hi D!
Thank you for your review of your moving experience with Amanda and the Chaddesden sales team.
We're pleased to see that you found everyone to be helpful, efficient and that Amanda in particular kept you well informed throughout the sale. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Easy and professional from valuation…
Easy and professional from valuation through to sale. Great solicitor recommended and all went through quickly and with no issues. Definitely use again and recommend to others.
28 August 2026
Reply from Hannells
Hi Trevor!
Thank you for your review of your moving experience with the Alvaston sales team.
We're pleased to see that you found them to be professional all the way through and you'd be happy to recommend them to others. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we hope we can be of service to you again in the future should you have any moving needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Excellent service
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We received a very clear explanation of selling strategy, fees and the support they provide. Will definitely be using Hannells when we sell our property
30 July 2026
Reply from Hannells
Hi Denise!
Thank you for your brilliant review of your valuation experience with Steve and the Littleover sales team.
We're pleased to see that you found Steve to be punctual, friendly and took the time to explain everything to you. The team pride themselves on delivering a top service and Steve in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we look forward to being of service to you when it's tome to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Sarah!
Thank you for your review of your moving experience with the Chaddesden sales team.
They pride themselves on delivering a top service and will be delighted to see that you've found them to be very satisfying and helpful throughout your purchase.
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bonnie was very easy to talk to
Bonnie was very easy to talk to. She was a good listener, and we were happy with the valuation for the purposes of the solicitors.
25 August 2026
Reply from Hannells
Hi Jean!
Thank you for your review of your valuation with Bonnie and the Allestree sales team.
We're pleased to see that you felt Bonnie listened well, was easy to talk to and she provided you with all the information you need. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Luke!
Thank you for your review of your moving experience so far with the Chaddesden sales team.
We're pleased to see that you have found them to be helpful and have provided great communication throughout your purchase. They pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for your positive feedback and we hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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