Hanna Andersson Reviews 

I love Hanna Anderson and have been a customer of theirs for a long time. I purchased clothes for my daughter when she was little and always loved the designs and quality of the clothes. I now purchase pajamas from them for myself. They are always so soft and comfortable and last a long time. I would highly recommend Hanna Anderson's clothes for the whole family.

The two outfits that I bought for my niece’s baby are adorable. However the packaging is awful, since I want to give as a gift. There are no tags, or any mention that they were 100% cotton. They came in two little plastic bags. When I called customer service they said since the stores are closed they don’t put tags on their items anymore. I’m not sure I’m going to keep them because they don’t present well at all at a baby shower.

I had a terrible experience in December 2019 with shipping and customer service. I decided to give it another try and placed an order and paid for expedited shipping on 5/9/2022. No order yet but a credit for shipping charges. I cannot get a straight answer from the help desk and the story keeps changing. It seems fairly easy to give a valid reason for a delay. With Hannah Anderson there is no reason given except sorry your orders late even though we accept your money for a service that is obviously not available. Very disappointed and discouraged. I cannot even get an address or email to file a formal complaint. Our birthday gift is now a week late and I guess oh well- hannah blew it again. Multiple emails with different help desk people that give different stories. It might be different if the prices were bargains, but paying unbelievable prices for such poor service is just not okay.

Honestly…I don’t understand why people rave about the quality. I’ve purchased several items for my daughter, and I’ve found they look old and worn almost immediately. The prints are cute, but the jammies still have one way zippers that require you to fully undress your baby for a diaper change.

I recently purchased White Organic Tee Shirts and Underpants for my 8yr old grandson. He suffers from eczema. Usually, he would be itching all day. This underwear has no tags and is as soft as cotton. My grandson loves them. Thank you.

PJ's were very soft however they have a hole in the leg in under 2 months - Will not purchase again

Overpriced, quality has gone way down over the years, and most of all, they have terrible customer service. Like the worst customer service of just about any company I've ever dealt with. Planning to go overpay for kids' clothes elsewhere from now on!

Sent the below to their customer help email. Haven’t received an email as of yet, but was notified that my order was shipped the next day. This is very unusual for Hanna. Called in order to be sooner than later on the issue, was told there is nothing they can do, and that I should buy a new jacket at the lower price and return the one on its way. What a hassle and with shipping…would end up not worth it. Quality issues and lack of proper and thoughtful customer care makes this company a no for me going forward. Their items are cute on the screen, but the experience and quality are not worth the time. I will pass this on to friends and family. I hope that you have a better experience if you buy from them.

Hello,

I just ordered the Miles Morales hoodie for our son yesterday and today it is on sale for almost $20 less.

Is there any way that I may cancel my order? And reorder at the discounted price? Or, can you make a price adjustment?

I would like the savings as I am a stay at home mom and every dollar counts.

We want to continue to purchase Hannas. We already had to return a holiday shirt due to a quality issue but kept a dress as it was great quality. We have also ordered other items in the past.

We are not a rich family but when possible, extend our budget to buy what we hope and believe are great quality items. Fair sale prices make it possible for us to continue to do this.

Your help on this is appreciated.

Kind regards,

For my first kid I purchased a lot of their zip up pjs. A few of them had zipper issues, but I thought it was bad luck. Then I pulled out the remaining ones for my second kid and almost all of them were unusable due to the zipper. All my zipper pjs from other brands (including much cheaper ones!) were totally fine. I wish I hadn't purchased so many and definitely won't again. It was definitely not worth the prices I paid.

My family is very swedish...late one sleepiness night I came across the most perfect swedish Christmas clothes for me kiddos!!! It was a tad expensive but they were just too perfect plus I was going to get a decent discount from subscribing to emails. Too bad in my tired state I purchased and forgot to put in the code from my email subscription. I emailed them admitting it was my own error but wondering if they could help me out. I never received a response, but I did receive the appropriate credit!!! So customer service and clothes were fantastic!

Disappointing customer service!!! They really need to train their employees on how to communicate with consumers. Not one apology or empathetic response for a delayed Christmas order and I spoke to someone over the phone as well as via chat two days apart. Unwilling to consider my package lost until 14 business days have passed (that is absurd!). Unwilling to refund or replace items until more time passes, even though the package has not been scanned for one full week. Why do I have to wait even longer and risk the items selling out? A human-centric approach would have retained me as a customer - a simple "I'm sorry you're having this experience, how disappointing not to receive your Christmas gifts in time." But I did not get anything close to that (customer service 101!!!!), so I will never, ever order from this company again. First and last time.

Bought some Christmas pants from Hanna Andersson and it was set to be here on time but was four days later than promised. Then, when I returned it because it arrived too late, they didn’t give me a full refund and charged me to return the item! Awful experience! Liars and scammers!!

I don't recommend dealing with this company for international orders. Terrible customer service. Delivery was quite delayed, No legitimate tracking. NO instructions on how to return items. Still trying to find that out.

If I could give this company 0 stars I would. DO NOT ORDER from them! My order was placed on 11/17 and supposedly shipped that day as I received tracking info. The tracking sat in "processing" until I called the company on 12/1 to find out what was going on. I did not receive any kind of answer but that they would just re-order the items. First off ordered early as I needed them by a certain date and secondly half the order was no longer in stock, so I stated I would like my whole order refunded. As of today 12/6 still no refund. I call and am on hold for 22 minutes the lady who answered was very sweet however I could tell this happens all the time. First off the person last week did not process my credit so back to square one and once this rep gets it all in the system WAIT FOR IT..................she says it will be 6-8 weeks to process the refund. I have never heard of such a thing. I WILL NEVER SHOP HERE!!!!!

Horrible service!! Ordered almost a month ago, the said they would deliver in two weeks and i am still waiting. Have e-mailed 3 times and received no answer! Take your business elsewhere so you won’t be disappointed.

I was worried after I made a large first time order after reading people’s reviews on here, but I had no issues. It took a little extra time to process, but all online stores are having this problem right now. Everything is great and very high quality. I’ll definitely be buying more from them. Most people reviewing sound like a bunch of Karens.

I like the quality of clothing, but NOTHING ELSE.
I ordered some clothing for my grandsons the first part of November. What I said I wanted they indicated in was in stock. Two and a half weeks later I received three packages of little girl panties. When I FINALLY talked to someone, they could have cared less. She stated the items I ordered were not in stock anymore. I asked about sending back the girl panties and she said it would 7 - 14 days to get a label via email in order to return. I used to order from HA because of the quality, BUT I will NEVER order from this company again. This is the second time they have screwed up an order with little care. When I am ordering from a high end store, I expect good customer service. Rating - F

Horrible customer service. I ordered an item that was literally reduced the next day on the website. I asked for the order to be cancelled or the price adjusted, never received a response. Followed up twice, no response. In the chat then I was told item cannot be cancelled nor adjusted in price. Customer service incredibly rude in response, and just stopped communicating in the chat. On top, item took weeks to arrive. Never again will I order from Hanna Andersson

I have ordered from Hanna for years and was happy with their product. I know there is an issue with covid but it took 2 weeks to process shipping. This has happened 3 times. My credit card number has been stolen twice and each time I narrowed it to a Hanna purchase. I contacted them each time and got no response from customer service. I question the security of their site. Now when I want to get something for my grand daughter I send her mother a check and have her order it. Customer service is horrible!

i was weary about ordering because of the bad reviews so i only ordered a single item (dinosaur sherpa hoodie) and paid using paypal in case there were any non delivery issues. i placed my order 10/23/21 and while it did take longer than stated on the site to ‘process’ (ship the item) i received 2 emails prior to shipping stating there were delays and asking for patience. it shipped on 11/4/21 and arrived 11/5/21 which was a shock since that was super fast (however, i do happen to be in IN which is close to their fulfillment facility in KY)

and the hoodie is great! it fits my son perfectly based on age/size and the quality is just as good as anything else you’d buy at kohl’s or macy’s.