Hanna Andersson Reviews 

I have been a customer of Hanna Andersson for almost 25 years—for my own daughters and my granddaughters. The quality of the clothing and customer service has taken a severe turn for the worse. I ordered clothing for my granddaughters for Christmas in the same sizes I had ordered a month before. When they opened them, the sizes are almost 50% smaller. These clothes would fit infants, not toddlers! And when I went to exchange or return, they told me it was outside the window and ended the chat on me three times. I will never order again. Clearly, the quality clothing I used to be happy to pay more for is now replaced with fast fashion from third world countries in tiny sizes and low quality. So disappointed! They lost a lifetime customer, and I will now warn all my friends. It’s sad that a quality company has gone so far downhill.

Good products, terrible customer service.

Customer service team can't accurately comment on shipping timelines. Recently suggested items would arrive before Christmas. I wish they'd been honest as package has not arrived and tracking on Borderfree lacks meaningful detail. Can't comment on
product quality as items not received.

Horrible quality. Horrible sizing. Horrible customer service. Horrible returns.

Very disappointed in Christmas socks . Not the quality they used to be . Also , not true to size . They run very small .

Terrible!! As other reviews stated, you can’t cancel/edit an order before shipping even if it’s within a few hours of being placed!
Instead you’re stuck paying $5 to return it. How hard is it to edit/cancel an order when it’s still being processed? No, you’d rather customers pay more money to get it returned. Complete Bull Shit!!

The quality has gone from 10 to 0. My daughter’s leggings ripped after one wear. It’s really sad. I will never use this brand again. She was really excited bc they were cute material.

Ordered some things from them but the website somehow signed me out before the purchase completed. I contacted customer service to ask them to apply the order to my account so I could get the advertised rewards and they said they couldn't help. It had only been a few hours and they confirmed that the order hadn't shipped yet so I asked if they could cancel the order instead and I would place it again. They again refused, saying that they only allow order cancellation within 20 minutes of placement.

The experience soured me on the whole company. I was planning to order more from them if we liked the clothing from the first order, but given their complete lack of helpfulness I have no intention of shopping with them again.

Hannah Anderson's return policy is insane. I ordered the wrong size of a pair of pajamas. I realized what I did just a few hours after placing my order. They were out of the correct size, so I asked if I could cancel, since nothing had shipped yet. Nope! Impossible. I have to wait for it to ship out, get delivered, then pay the shipping cost to return it. Fine. I look up their return policy and see there's a $5 fee on all returns. I contacted customer service to verify this was correct, and they just copy and pasted the return policy in their response. It was very passive aggressive. Trust me, the quality of these clothes is average. It's not worth the hassle.

The sizing is very off. It's nowhere near standard. I ordered 0-3 month holiday-themed clothing (jumpers, pants, a dress, and a hat) and it's all twice as wide as any of my other clothing. Because it's themed, baby can't "grow into" it. I talked to customer service, and they were abrupt and rude: "all sales are final". "thanks for the feedback but our size charts are on the website". No apology or attempt at keeping me as a customer (which, I won't be again).

Bizarre pricing and I will no longer be ordering from HA. How insulting and misleading to customers to increase the price of a product in order to offer a percent off. Up and down, up and down, as if we don’t know we’re being had. Nope, not again, can’t do it. From now on, I will only order from reputable children’s wear companies. Fortunately, there are many from which to choose.

I ordered over $200 of infant clothing for my new grandson on a recommendation from a friend. Shipping was slow, items did not arrive by the time I needed them. I was very disappointed in the quality of the product. They were rough, not at all soft as they described. And they were cheaply made. I returned the items and would not recommend this company for quality baby apparel.

I am so disappointed in Hanna Anderson. I have purchased clothes from them for over 30 years. My own 5 children and now my 7 grandchildren are are wearing and handing down the garments. No question, the best clothing for daily styles and practical living. Comfortable and great styling. I am truly 100% behind their clothing. Shipping and discounts are another thing. I purchased the other day, before discounts, 7 pairs of pajamas that came to over $300. I had a 20% discount code and with the discounts that were on a few pairs of the pajamas, my total was coming out at $200. I buy these pajamas every year for Easter for my grandchildren who live in 3 different states. With that being said, unless I made 3 different orders, they would not ship to different locations, even though shipping was free. If I made 3 different purchases, they wouldn't give me the 20% discount, except on ONE of the purchases. So, you see the dilemma!! To make this story shorter, I had to have all of the pajamas shipped to me and will now have to ship them myself to the various locations. I even asked if they would give me expedited shipping to get them to me quicker so that I could turn around and get them to the kids by Easter, and the answer was NO. I find this very disappointing from a company like them and think they should figure issues like this out or should have at least overnighted my order so that I could turn around and pay for shipping to get them to the grandkids on time. I gave this issue 24 hours before deciding if it was worth writing a review but I just am so bummed that this was even a situation. I hope it brings attention to them as a company as a whole and they work on issues like this.

Striped pajamas are not the quality they were about 5 years ago! They were very thick and long lasting. Now they are very thin and stretchy and become worn a lot quicker with normal use. I will be finding another brand not worth it anymore!

Sizing is off. I purchased size 3 for my daughter which was super short. Next time, I purchased similar style pants in size 4, super long, measurements on the website is way off. It takes 2 weeks of ship items, had to beg for tracking # for one order as it was not updated to the website. Overall quality was worse than last year. Never purchasing from them again.

My last two orders placed had items cancelled. I’ve been a shopper for 6+ years. With 4 kids I’m a frequent shopper. Customer service seems to be declining. I shop with Boden now and even Gap bc they have much better customer service and policies. Quality is good but not good enough to make up for poor support.

Clothing is high-quality and truly lovely. However, I had $237 worth of clothes to return. These items were unopened. Ordered Dec 4, returned Dec 12, using their FedEx label which cost me $5. I called customer service today wondering where my refund was, and was told it will take an additional *7 business days* for them to process. Counting New Year’s, that’s *January 11*. The delay was attributed to the holiday, FedEx being swamped, Hanna Anderson being so busy, etc. The representative was matter-of-fact, as if this processing time was an industry standard. I have never experienced a refund process that took more than 14 days, let alone *a month* from shipping to refund. I find this wholly unacceptable and as much as I value their clothing, I won’t be back.

This company does not offer price adjustment. I asked my order to be cancelled as it was placed just a day before the sale and it has not been shipped yet. They would not cancel or offer free return. I expected a better customer service from this company. For the price, very disappointed.

Basically just a repeat of what the others have said. On week 5 of waiting for an order the post office assured me that was no longer in transit.

On my 7th attempt for resolution and after contacting PayPal to dispute I was finally “told” they would request a refund. Of course I have zero confidence in the company but one can hope they will stand behind something.

Never an apology for Hanna Andersson’s shipping issues, the fact that it took 7 attempts before a reply or that we missed the occasion (photo shoot) which the products were intended for. I went out of the norm spending $300+ on a military income to be left feeling unheard, unappreciated and honestly just bothered by Jillian the customer service representative. Just a “ok” followed up with “your chat has ended”.

Hanna Andersson Company next company meeting should discuss having some values and integrity if you want your business to continue and/or thrive, this is an embarrassing look for you all. The

I was skeptical to buy when I saw the reviews here, but I have to say that I’m more than satisfied!! They are actually better than the picture and the material it’s just comfortable and very nice quality. For reference, I bought the “Dear Deer” Christmas pijamas.