Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Contacted Hanicks regarding locating a replacement gas valve for a very old Ideal Elan Rs40 boiler. Spoke to a lovely lady who took details and stated she would call me back after checking availabilit... See more
Company replied
I would highly recommend Hanicks to anyone.The product arrived exactly as advertised and was so well wrapped it couldn't be damaged during shipping. The product I received ( Glow worm analogue tim... See more
Company replied
TERRIBLE CUSTOMER SERVICE Ordered a part through b&q website turns out this is the company supplying the part they used royal mail to deliver. Royal Mail has delivered to the wrong address and I... See more
Same dimensions as the Grundfos pump I removed. Sufficient cable with crimped ends. Two new washers. Instruction booklet in English and Polish. Some of the phrases need improvement to be corre... See more
Company replied
We are an Independent boiler & gas spares stockist based here in the UK. We have access to over 100,000 individual products, and all backed up with a fully equipped technical team to ensure you order the correct part first time. #AllPartsForAllBoilers
Kelham Street, DN1 3QZ, Doncaster, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent replacement thermostat. Easy to connect to the boiler, instructions are clear and easy to follow. Very happy with this purchase. Company communication great

Reply from Hanicks Ltd
Approximately two weeks ago I posted a note regarding Hanick's ignoring all communication and the return of a faulty Hanick's Pro thermostat unit.
I am pleased to report that I have just received a replacement unit from them by first class parcel post and am happy with the outcome. It took a long time but the matter is now resolved to my satisfaction.
Good luck all!

Reply from Hanicks Ltd

Reply from Hanicks Ltd

Reply from Hanicks Ltd
The central heating clock and timer were as described in a sealed box the fitting of it was very easy by a qualified electrician it is working very efficiently quality product.

Reply from Hanicks Ltd
Disgusting customer care. Returned an item that did not work and they refused to refund or send a replacement. They withhold the money and have no respect for the customers they supply. I do not recommend this seller many more businesses can provide you with assistance that shows respect and common decency towards their customers. I am truly disappointed with the treatment received. DO NOT USE! I returned the box set item. The two part item discussed was provided by a different supplier and it worked. Yours did not. Hence return. You just refuse to refund. Disgusting business ethics

Reply from Hanicks Ltd
Went in on Friday around 4.30pm transformer had burnt out on my Worcester greenstar 15ri haveing stupid quotes/ no one willing to touch in case it was pcb but service was great had a no transformer in stock replaced and boiler back to working order if I could give 10 stars I would friendly perfect service even managed to pull my leg while I was in and buy some fish from there other business Aqua 23 absolutely fantastic honestly can thank you enough

Reply from Hanicks Ltd
Ordered the item Tuesday lunchtime received it Wednesday reasonable price
Very good service!

Reply from Hanicks Ltd
Like a lot of others on here, needed a replacement controller for my heating system as the screen on my old Honeywell wasn't working correctly after 8 years. Ordered and was delivered the next day. So far have just paired to my old relay box in the airing cupboard and was so easy with the step by step video which you get a QR code for.

Reply from Hanicks Ltd
Fast delivery and so easy to set up by myself without a professional with my existing CM927 RECEIVER. Explained easily on there website by video .

Reply from Hanicks Ltd
Re, Problem with this company Hanicks. We can go round in circles Mr Chris Hanson. The faulty pump was returned within a week. All customers have 30 day grace to return items it's the law!!! The customer rights act2015. Which is a implied term of the contract of sale. The item was not fit for purpose and unsatisfactory quality. I'm am in my statutory rights to ask for my £85, to be refunded. Mr Hanicks is full of excuses for getting out of making the refund. See you in small claims court . Mr Chris Hanicks. Let the judgedecide what's fair.

Reply from Hanicks Ltd
We needed a replacement wireless thermostat for our old Honeywell unit. With some trepidation I purchased a TotalHome unit from Hanicks and set about installing this. The video by Hanicks was ace and made the whole process so easy that even a techno dummy like me could do it sucessfully. Yeehaaa!

Reply from Hanicks Ltd

Reply from Hanicks Ltd
Purchased Honeywell diverter valve for hot water . Arrived in good time. Good price and works well.

Reply from Hanicks Ltd
Simple order from Amazon, wireless thermostat in good condition, installed and working fine.

Reply from Hanicks Ltd
Very happy with the part and how quickly it was delivered will use this company for my boiler repairs

Reply from Hanicks Ltd
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.