Hanes Reviews 

the website said i had to recreate acct and when i do, after 5 attempts it will not let me use a new password or email and they have my info in original acct and i can not delete old info like payment methods and now i cant make a new acct and am just stuck seems like they stole information from us with accts to sell and we can do nothing about it--over hanes, on to other names--quality was getting so poor anyways i now see like so many things this past year--time to try something new

I placed an order for fleece jogging pants. When they arrived the cut was for a midget in the length of the stride. No Way to wear these! Additionally, the quality of the fabric was extremely poor. I returned them and the delivery was completed on Jan 29, 2021. As of Feb 5th the refund still does not show in my bank account. When I checked the website for an explanation it says: "Once we receive your return, please allow 2-4 weeks for your return and refund to be processed."

This should be illegal!!!! There is no way a refund should take 2-4 weeks to process! They have the merchandise but want to hang on to the money.

UPDATE: Today is February 25, 2021 and I still have not received my refund! So I placed a phone call and spoke with an agent. After giving her all the information she told me she was processing my return and that I should see it in another 4-5 days. I told her that meant the refund would be outside of the 2-4 weeks period shown on their website. She said well that was just the processing time and it was another 4-5 days after that. Excuse me...does that make sense to you because it sure doesn't to me.

Their website states: Once we receive your return, please allow 2-4 weeks for your return and refund to be processed.

It says nothing about taking another 4-5 days after they finally authorize the refund. Bottom line, when it is this difficult to do business with a company it indicates unethical practices. My advise...stay away...stay far, far away!

The good news is that I checked my bank account and the refund has been issued. Obviously, as I told the lady, an electronic refund should not take another 4-5 days once it is processed. Maybe being firm (not rude) meant she pushed the refund through. Never know for sure. The only thing I know for sure is I will NEVER purchase from Hanes again nor will I purchase their poor quality products.

Super disappointed. I do not understand how the Gray t-shirts are tagless.. yet all the other's were not. The sales agent and the supervisor are telling me that these are tear away tags?? They are not thoughhhhhhh, obviously someone sent the wrong ones and I'm not sure why they won't just make it right I want tag less t-shirts with pockets. the supervisor was saying something about people printing logos on your shirts that's not what I'm doing and that's not my problem. I want what I paid for.

Here so you can see for yourself (sending photos) a gray shirt printed tagless just like I wanted... the white, gold and black the complete opposite. Why was I lied to yesterday? Being told that you no longer make them the way I received the gray one? Very pissed off. Not that I just received the wrong stuff but being lied to as well very infuriating..

(I emailed this to hanes, I tried to go on Google and leave a review I'm not seeing a location or where that is even possible so here I am. I would post the photos but I'm not seeing that as an option)

I like shopping hanes online because there seems to be a better color selection. This time I ordered undershirts & pj's. The shirt quality are softer & longer. This was my first time ordering girls pajamas, I must say they are soft & my daughter says they're comfortable.
I ordered Dec 27 & received Dec 31.

Great t-shirts but Hanes online sucks. Yes these are very nice, thin, stretchy and long so they stay tucked in. However, never order from Hanes online. They are slow, customer service sucks and in general I would say there company is poorly run. My example, I ordered these t-shirts and it took almost a month for them to arrive. I called to inquire about my order and was told that due to covid they were slow in shipping. My general feelings about his excuse is that most companies are using this to provide less service for the same money. As for Hanes, the customer service rep told me they were surprised at the amount of online orders they were receiving and they weren't prepared. Surprised? Surprised that during this time people were ordering online and not out shopping. Where has there management been, hiding in their basement or living under a rock? Whoever is in charge of their operations should be immediately fired for not planning for this. I mean who wouldn't have thought during these times online orders would be greater than usual and made a plan for it.

Update:
today is 12/22/2020 and I got my package. I am not sure why it was in "processing" for so long, but I have what I need for the holidays. Thanks Hanes! I am changing my rating from a 2 to a 4.

12/19/2020
I like Hanes. I have been a long time purchaser of their products. They are pretty good and reasonably priced. Generally, their shipping is just fine as well. However...I ordered my shirts on November 29. It is now December 19. I understand the shipping delays due to covid and such, But...these haven't even shipped yet as far as I know. My order says still processing. Now, I am a reasonable person, and if someone can explain to me why something isn't processing after 20 days since the order, I can pretty much be ok with that. However...all I have for access to a "someone" is a phone call, which of course meant waiting on hold with no call back option. I was on hold for ten minutes without knowing how much longer it might be. I would have preferred to chat online, but that option was not available. So, Hanes, you failed on this one. You need to do better, and without excuses.

Worst company ever. I have been buying products from hanes since I was a kid and I will never purchase anything from them again. Placed an order 2 weeks ago, it has yet to ship. Last monday they said it would ship by friday and today they said the same thing. In both cases I asked them to cancel the order and they refused and said they could not because it was "in the system". I work for a small non profit company and we ship items out frequently and so long as the item has not shipped you can always cancel the order. They use covid as an excuse but again we ship items out weekly and in no way shape or form does covid prevent us from shipping or slow the shipping process down. Lazy employees, garbage company. They will be out of business sooner than later.

I placed an order on November 27th and nearly 2 weeks later my in stock order hasn't shipped. There is no communication about my why except the universal excuse covid-19. My 4 year old could have shipped this order by now. Exactly why everyone that I know have moved to tommy john and clown me for still using hanes products. I guess they are right hanes is old fashioned. Very disappointed in hanes. I do not recommend that anyone shop hanes

I purchased a bra from Kohls about 6 months ago and when I washed it (in cold water on the gentle cycle) in the washer, it totally fell apart. I've never had this happen. Paying $38 for a bra is outrageous to begin with, and then to have it shred? Unacceptable. I won't be purchasing that brand again!

Perfect! Just what I wanted. Comfortable around neck .Overall, I'm satisfied.

They shrink each time they are washed and become too small to wear after a handful of times wearing them.

Good luck with customer service. I spoke with Rosio about my order and she was not nice at all. I get people have a bad day at work but the job she was doing was dismissive and lacking any customer service in any respect. She just disconnects on me and does not even finish the chat. The only reason I was contacting Hanes was to ask why they would wait a week to tell me the matching sweatshirt was canceled and still send me the sweat pants after they canceled the shirt. Then I said I tried everything to put the coupon code in to get the 20 percent off and everything I tried doing would not allow it. I would have been fine with sorry and we will work to our very best. I mean something besides pure rudness.

I recently purchased a 6 pack of men's tagless boxer briefs and was VERY disappointed as to the quality of the waistband design.

I had purchased this type previously that had a comfortable well made waistband but this latest one has a very rough inside band. I tried to get another pack the next week and had the same problem.

Why the change? Cheaper not better? Is that the business plan?

Sad testimony to a once great company.

Been a die hard Hanes customer for decades but I am never buying their products again. Quality has been going down while price is going up. Underwear briefs waistband unravell after just the 3rd wash. T-shirts say 100% cotton but clingy and stretchy like polyester. They are so thin you can literally see your skin thru them when they are on. Unacceptable, I'm Done wasting my $$ . Fruit Of The Loom is much better!

The hanes stuff I ordered at the same time as fruit of the loom was slightly better but that's not saying much.

When you look 3 years back it is nothing but 1 star reviews so blaming covid is not a valid excuse for another once great company down the drain.

I ordered 4 long sleeve t-shirts. 2 steel gray and two charcoal gray. Both of the steel grey shirts had significant puckering in the stitching along the back of the neck. They looked silly and felt uncomfortable. The charcoal gray ones fit fine but they were 60% cotton and 40% polyester. The web page said 100% cotton. I hate polyester! Hanes has turned into a purveyor of cheaply made products with no quality control. I have returned everything. I just hope I get my refund.

When the order is fulfilled with the WRONG ITEM, full refund is not given. Return shipping is charged when it is THEIR MISTAKE!!!

items claimed to be delivered and have not even a month after tracking said delivered it's still not arrived. Not trusted

I've been waiting a month for my order to ship. Just got an email saying one of my items is unavailable despite them saying it was available when I ordered it. I will never order anything from these incompetent morons ever again and I suggest everyone else do the same.

I called customer service today and had an excellent experience. The rep was very personable and was able to take care of my issue on the spot and I was satisfied with the outcome.