The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are wonderfully designed, beautifully made, carefully crafted, and arrive very quickly to their destinations. People also deeply appreciate the exceptionally secure packaging, wonderful presentation, and the consistently high quality of the festive items received. Buyers often point out how helpful the support team is when answering questions about tracking or personalizing orders. Some reviewers were not happy with unexpected delivery delays, late arrivals, and occasional shipping issues that happened during peak holiday periods. Consumers additionally noted minor imperfections in customization, such as missing characters on names or uneven wood finishes on a few specific items.

What people talk about most

Product

People report high satisfaction with the products, frequently praising the excellent quality, beautiful... See more

Quality

Customers expressed great satisfaction regarding the high quality and beautiful design of the products.... See more

Delivery service

Consumers find delivery service to be generally satisfying, with many reviewers highlighting prompt dispatch... See more

Order

Reviewers express great satisfaction regarding their order experience, highlighting user-friendly websites... See more

Service

Reviewers highlight positive aspects of service, praising the amazingly great and 1st class delivery that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(3,996)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful products that make Christmas special

Absolutely love the lined Christmas sacks and I have bought one for each of my grandchildren for their first Christmas. I followed them up with the Christmas Eve boxes which have been a big success. Great company. Love the products. Keep up the good work!

31 October 2025
Unprompted review
Rated 5 out of 5 stars

I ordered personalised Christmas crackers

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost straight away. Very friendly, fast and efficient service and the crackers are beautiful. I will definately be ordering from them again.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous quality item

Very happy! Easy to purchase, fast dispatch and delivery. Lovely quality, particularly for the money. I will have two excited kiddies on Christmas morning opening their personalised Christmas sacks from the North Pole!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic hampers

Fantastic hampers, beautifully presented. We are delighted and have already bought a 4th! Will use again and would recommend to anyone looking for a super present.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

This is the third year I have ordered these crackers. They are beautifully finished and look wonderful on my Christmas table. Customer service is excellent too!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, great prices, brought 3 advent calendars with names on, nice tasting chocolate, very quickly despatched and well packed, highly recommend

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be

Customer service as it should be! I had some queries regarding a product and William could not have been more helpful, responding quickly and with exactly what I needed to know. I placed my order and the status updates have been similarly professional.
In comparison I asked another company the same question about an almost identical product and it took weeks to get an answer.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service over the past 3 years…

Excellent service over the past 3 years since finding the company. I have bought gifts for the family and friends which have been enjoyed and utilised over that period of time and will be brought out yet again soon to enhance and decorate.
The ordering, paying and receiving of the goods was very quick and easy. I have now less to worry about this festive year.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality!

I love how special they make them with such care and they are always amazing. Ive had 3 wooden tree personalised ornaments and will be ordering again

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so pleased and feel like I’ve got such a bargain. Thank you so much, after a really tough year, life threatening even,I want to make this Christmas the best possible and the things I ordered will help with that

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I love the Christmas wood decorations

I love the Christmas wood decorations, in dog and cat shapes, personalized.
I have been ordering several of both, with all the pet names I had and that have crossed the rainbow.
It is my way of having them "present" still. I loved them all, and I think it is a beautiful tribute to them.
I also bought a Christmas Eve personalized box for my son, 2 years ago. He was 28 years old at the time, and I think this was his favorite thing, that Christmas, believe it or not.

25 October 2025
Unprompted review

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