Hamilton & Lewis Reviews 

395
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What a joke this is. I ordered a jumpsuit that eventually came and was awful. The sizing was all over the place and the quality was so so poor. When asked for a refund they said you can return to Chin... See more

Company replied

Rated 1 out of 5 stars

The shipping experience has been horrible. Ordered on 26 Jan, shipped 29 Jan still have not received. I would highly recommend against FedEx or this seller if that is the only carrier they use. I'd lo... See more

Rated 4 out of 5 stars

Excellent quality as ever sadly on of the bracelets does not resemble its picture on line. Bracelet B322AP/21CM looks almost sand coloured but has turned out to be blue/purple which while being pleasa... See more

Rated 5 out of 5 stars

Absolutely gorgeous bracelet, which my husband loves. He’s had one from here before and it lasted years even without him ever taking it off, which is surprising because it’s leather! So I know they ar... See more

Company replied

Company details

  1. Jewelry Store
  2. Clothing Store

Information provided by various external sources

Hamilton and Lewis is an online jewellery retailer of wedding rings, engagement rings, watch winders and jewellery boxes. Free Delivery. Made in the UK


Contact info

2.9

Average

TrustScore 3 out of 5

395 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(395)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Leather wrap bracelet

The item that I ordered was no longer available, but they were extremely helpful and obliging by offering me alternatives. The delivery was very prompt and well packaged. Excellent customer service

7 April 2022
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Thanks

Rated 5 out of 5 stars

Ordering was easy and delivery was…

Ordering was easy and delivery was prompt. Also I was well informed about the whereabouts of my order. When it arrived, it was far better than I imagined.

6 March 2022
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Glad you are happy

Rated 4 out of 5 stars

Excellent quality as ever sadly on of…

Excellent quality as ever sadly on of the bracelets does not resemble its picture on line. Bracelet B322AP/21CM looks almost sand coloured but has turned out to be blue/purple which while being pleasant I really wanted a sand coloured one has it been put in the wrong plastic cover. Do I really want to try again in view of the cost of delivery.

17 February 2022
Rated 5 out of 5 stars

Excellent service

Excellent service, rang for advice and product availability before ordering, very helpful and quick delivery. Thank you

24 January 2022
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Thank you

Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant!! Item was in fantastic condition and great service! Best price in the internet as well!

7 January 2022
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Thanks

Rated 1 out of 5 stars

Maybe better deliver the goods before…

Maybe better deliver the goods before asking for feedback. Been on order for a week and no word on delivery

3 January 2022
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Sometimes items take a bit longer especially when not a lot happens over the xmas/new year period

Rated 5 out of 5 stars

Absolutely gorgeous bracelet

Absolutely gorgeous bracelet, which my husband loves. He’s had one from here before and it lasted years even without him ever taking it off, which is surprising because it’s leather! So I know they are excellent quality. Also, very efficient delivery and fab service. Thank you!

27 December 2021
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Great stuff

Rated 5 out of 5 stars

Item I originally ordered became out of…

Item I originally ordered became out of stock, was contacted and recommended another item (photo of item also sent).
Prompt delivery, looks lovely. I hope the recipient is as happy. Its a Christmas gift.

19 December 2021
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Got there in the end

Rated 5 out of 5 stars

Wolf watch winder

Very happy to received my wolf watch winder today. A big thank you to Gary. Very prompt service , will definitely shop at this company again 👍

7 December 2021
Unprompted review
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Thanks

Rated 5 out of 5 stars

a brilliant service

a brilliant service - Gary even hand delivered my item as i lived near by!

9 November 2021
Hamilton & Lewis logo

Reply from Hamilton & Lewis

Glad you liked it

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look