Good but. Something has changed recently. I’ve ordered in the past and received a tracking number quickly and I could see it moving from New Zealand to Australia. Those products had arrived wit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered the wrong size of shorts for my husband, so returned them and they soon sent the correct size at no charge. Brilliant service, thanks.
Inconsistent sizes and bad return policy Hi I have bought few pants and they were good and then started buying AB pants and they claim that it’s the same factory made all clothes but the sizes are... See more
Company replied
This store is good for people like me who are into wearing minimal design clothing. I love the Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well k... See more
Company details
Information provided by various external sources
Hallenstein Brothers, more commonly referred to as Hallensteins, is a New Zealand based men's fashion, street and lifestyle retailer.
Contact info
United States
- www.hallensteins.com
2.8
Average
25 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't purchase online from Hallensteins
Placed an online order. They couldn't deliver it all, only the part of the order that was pointless without the main product. They sent me an email to let me know. I immediately replied asking them to cancel the order before it was sent. They said no and were rude about me not understanding their own intricate ordering process, despite it not being collected by NZ post yet. Refused to help return the item they shouldn't have sent and am now stuck with it. Will never be working with their rude company again.
27 November 2023
Unprompted review
Love buying their Shirts only
Love buying their Shirts only and Shirts only....They fit me perfectly....And on point pricing.
30 November 2022
Unprompted review
Wasn't the fastest delivery but I'm…
Wasn't the fastest delivery but I'm happy with what I ordered. I will be a return customer.
13 May 2023
Unprompted review
Terrible customer service
I placed the order at 8:28pm Wednesday, clicked the wrong pants size by accident, emailed customer service at 9:14pm the same day explaining the situation.
At 7:37am the following day I received an emailed saying that my order had been prepared and was ready to be picked up by the courier. At 8:29am I received another email stating that my order had been processed and they will not make any changes.
The order hadn’t even left the warehouse, it didn’t get picked up until 1pm that afternoon. Basically just too lazy to find the order and fix the mistake. Now I have to go through the huge hassle of returning the item, paying for the return shipping, and replacing it with the correct size.
What would have been a 5 min job for your staff, has now turned into a 3 day hassle and extra cost for me. Will never shop at Hallensteins again.
ORDER NUMBER: #1470561
CUSTOMER SERVICE REP: Nic
1 February 2023
Unprompted review
Hallensteins Brothers!
This store is good for people like me who are into wearing minimal design clothing. I love the
Box T-Shirts I purchased and the baggy pants! Even though the brands they sell aren't well known like designer brands, it's worth the price!
Pros
- Good pricing
- Good deals when purchasing multiple items
- Good customer service when needing some help on picking items and sorting out a problem
- Easy website to browse and shop
- Good and minimal designs for different occasions
Cons
- Some of the quality is not that good
- It's sometimes hard to find your size when in store
23 September 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.