The Hale Clinic Reviews 25

TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Took half a day off work and paid £50 for the train and had my appointment cancelled 90 mins before it was due. They did promptly issue a refund for the appointment, but it would good to have more con... See more

Rated 5 out of 5 stars

I saw a very gifted Naturopath, Nick Dale at the Hale Clinic in Harley street, London 2 months ago. I am still in awe of the rapid healing of my shoulder through various supplements and homeopathic re... See more

Rated 1 out of 5 stars

Terrible experience. Booked a very expensive same-day (by 9pm) result 5th day test to release. Didnt get results on time, instead received a message around 11.30PM saying there was an issue that shoul... See more

Rated 5 out of 5 stars

I just received my RTPCR express 24 hour test result. I received it in under 20 hours. The clinic offered a kind, comfortable and smooth service which has quickly allayed all my fears. I am indebted t... See more

Company details

  1. Medical Center
  2. Health Consultant
  3. Medical Clinic

Information provided by various external sources

Officially opened by The Prince of Wales in 1988. Our philosophy and approach to health and wellbeing remain the same.


Contact info

3.5

Average

TrustScore 3.5 out of 5

25 reviews

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Rated 1 out of 5 stars

Took half a day off work and paid £50…

Took half a day off work and paid £50 for the train and had my appointment cancelled 90 mins before it was due. They did promptly issue a refund for the appointment, but it would good to have more consideration for those travelling in

7 April 2025
Unprompted review
Rated 5 out of 5 stars

I saw a very gifted Naturopath

I saw a very gifted Naturopath, Nick Dale at the Hale Clinic in Harley street, London 2 months ago. I am still in awe of the rapid healing of my shoulder through various supplements and homeopathic remedies. I've had calcific tendonitis for 8 years which has been excrutiating. I saw an orthopaedic specialist who said I had a massive deposit which required key hole surgery. Today I am totally pain-free and I certainly didn't need surgery. Nick also was really on the ball and identified the cause of internal vibrations which I've had for about 18 months. Mold was the cause and nobody else but Nick picked up on this. I am so so indebted to Nick! He is an excellent Naturopath and compassionate with a lovely gentle manner. I'm so very grateful to him.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

HBOT significantly sped up my recovery after surgery

I am an avid sportsman and didn't like the setback in performance I got from my surgery. The Hale Clinic suggested to try HBOT to shorten my recovery period.
After a week of daily one-hour sessions I was running quicker than before my surgery and was back on track with my training programme for a marathon.

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to book, easy to change your booking if necessary several times, the test was a pleasant experience (unlike some!), and the results arrrived bang on time! Have used the Hale Clinic three times now and been happy on each occasion. Then when the regulations changed and I needed cancel a test that was simple too (though there was a charge of £25). Would definitely recommend using them.

15 February 2022
Unprompted review
Rated 2 out of 5 stars

Not for foreign travelers

My mother booked a Day 2 PCR test but due to travel restrictions between France and the UK I was unable to travel (we are both French)
I called on her behalf to ask for a cancellation and a refund which was denied. It is unfortunate that this situation cannot be taken into account to be refunded. It is not her fault that she was unable to attend the appointment, as she can’t travel into the country. Maybe you could consider those unforseeable situations when selling tests to foreign travelers.
I would not recommend this clinic, especially if you are traveling from abroad, as if you are in the impossibility of travelling, they’ll keep your money.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

Shay lane medical halebarns…investigation 2021 reception staff

Shay lane medical hale barns incompetence and racist 2021 review

Rachel practice manager for dr Kelman excellent by the way when he finally receive the message to get in touch !
Rachel practice Manager racist , inappropriate behaviours refusing to listen to patient requirements!! Treats patients and her staff like muck

Not taking face to appointments since 2019!.. lockdown was over ages ago !!

Distressing calling shay lane medical

6 December 2021
Unprompted review
Rated 5 out of 5 stars

Really worth it

Really worth it. Just 99 pounds and results same day by 9 pm. Nice woman at desk. Very supportive!

3 December 2021
Unprompted review
Rated 5 out of 5 stars

I was happy with my experience with The…

I was happy with my experience with The Hale Clinic. The whole process of booking the appointment and getting the test done was very easy. I booked the Test to Release option which is advertised as giving results within 48 to 72 hours (cheaper than the same day result option), and as advertised the result came within that timeframe. I would recommend this clinic for others looking to get COVID tests done, especially given the number of fraudulent companies out there claiming to do COVID tests!

6 September 2021
Unprompted review
Rated 4 out of 5 stars

Overall a good experience

I ordered the same day results "test to result" and they haven't sent me the results by the time promised. Only after I messaged them later they told the the results are on their way. After I received the results they were invalid (the reason in unknown) and they gave me an option to do the test the very next day. On the next day the results came in time.

4 August 2021
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Booked a very expensive same-day (by 9pm) result 5th day test to release. Didnt get results on time, instead received a message around 11.30PM saying there was an issue that should be resolved by next morning. Ended up not getting my results back until 8.30 PM the following day. They also then wanted to charge 99 from the original 130 pound price.

2 August 2021
Unprompted review
Rated 1 out of 5 stars

Scam!!! Absolutely horrendous do not trust

Absolutely horrendous do not trust this clinic!! It's a scam. Paid ridiculous amount of money to receive same day results by 9pm. Missed travel because it did not come through. They don't answer to emails or calls. Total scam.

24 July 2021
Unprompted review
Rated 5 out of 5 stars

Holiday travel

Went to the hale clinic for travel pcer test. Lively staff they reassure you. Had test done by a lively lady very clean and organised. Arrived early there were four of use seen early. Paid for next day result. But got them back same day great service thank you

6 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service... thank you

I just received my RTPCR express 24 hour test result. I received it in under 20 hours. The clinic offered a kind, comfortable and smooth service which has quickly allayed all my fears. I am indebted to the clinic, the lovely person who took my swab, the swift result duly signed and dated by the laboratory and am all set with time to spare for some much needed relaxation before my flight. Thank you Hale Clinic for turning what could have been a nightmare into a calming experience.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Great service

My fiancée and I had our rapid Covid antingen test at the Hale clinic today. First rate service, welcoming staff and excellent, gentle, medical practitioner. I am always a bit nervous about medical tests, but this was a good experience. The fees were lower than some other places are quoting, if higher than a few others, but well worth it for the quality of service, peace of mind, and rapid results. They also answered the phone with helpful advice when I rang on the Sunday immediately after Boxing Day. So I strongly recommend this clinic if you need a test.

29 December 2020
Unprompted review
Rated 1 out of 5 stars

I called them to book a Covid test for…

I called them to book a Covid test for myself & 2 family members. Due to the current levels of uncertainty I enquired about the potential need to cancel depending upon the developing situation. I was CLEARLY told there would be one £25 charge that would cover all 3 bookings. Surprisingly, we received a call from an additional colleague who wanted our feedback on how their "new" colleague had dealt with us - we gave a glowing overview - we also confirmed our understanding of the potential cancellation scenario, which the lady confirmed as correct. Due to travel restrictions we have had to cancel. This clinic has now charged £25 for each of us! They refuse to speak to us - emailing us that this information was on their website! We didn't look at their website - we called them. I'll now report them to the GMC! Opportunists!

17 December 2020
Unprompted review
Rated 5 out of 5 stars

I can’t thank The Hale Clinic enough

I can’t thank The Hale Clinic enough! From start to finish they were amazing.
We phoned up mid day Wednesday and was able to get an appointment for 7:30 that night.
When we arrived they where so welcoming and friendly. A lovely lady done our swabs and they made sure we was in the 96 hour time frame for our flight before doing the swabs.
We then received our results within 24-36 hours. This was truly outstanding. They were so reassuring and helped with everything needed. If you want to travel with peace at mind definitely go to the Hale clinic!

12 December 2020
Unprompted review

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