Haglöfs Reviews 

510
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and prompt responses from the support team. Many appreciate the efficient handling of issues, including free repairs, replacements, and spare parts for both new and older products. Reviewers consistently find the products to be of high quality, durable, and comfortable, often noting their suitability for outdoor activities, making the overall service experience outstanding and hassle-free. However, some people mentioned concerns about product quality, with instances of jackets being unsuitable or faulty soon after purchase, and boots developing splits that allowed water to enter.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the durability and construction of... See more

Customer service

People report positive experiences with customer service, consistently describing it as fantastic, excellent,... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the quick and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the high quality of products, materials,... See more

Response time

Customers consistently report positive experiences with response times, highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Haglofs GoreTex jacket a few years back which has been great, smashed mountains all over the UK and Europe and was gutted when my zip started to malfunction. Spoke to Vuong at customer servi... See more

Company replied

Rated 5 out of 5 stars

I had bought a LIM jacket from Haglöfs a little over a year ago, and noticed a tear that could have been caused by me or by a material fault. So I contacted customer service, and they replaced the jac... See more

Company replied

Rated 5 out of 5 stars

I recently contacted Haglöfs regarding my Duality AT3 boots. I was missing the interchangeable midsoles and reached out to see if I could purchase them. To my surprise, the customer service team (shou... See more

Company replied

Rated 5 out of 5 stars

I've a few pieces of Haglöfs equipment including a vintage pair of Couloir 2 goretex sallopetes. On my return from a ski trip I went to remove the braces to wash the pants and a plastic buckle sna... See more

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Outdoor Sports Store

Written by the company

We come from Sweden, a country of extreme weather and extensive landscape. Where rolling lowlands and running rivers give way to thick forests and snow-capped mountains. A place where the outdoors isn’t just a far off place, it’s in the fabric of our culture and community. We explore with curiosity and a commitment to creating gear that will support anyone, anywhere in their own outdoor adventure—from walking through the forest to reaching the peak of a mountain. An attitude of innovation is at the core of our history. We were founded in 1914 by Wiktor Haglöf, a visionary with a dream and a toolbox. A carpenter by trade, Wiktor was determined to create a backpack that would withstand the necessary journeys through the country, no matter the conditions. From humble beginnings, our story evolved, and so did our offering. Seeking constant progress, we’ve ventured into new territory, creating technical designs that set a new standard in craftsmanship and committing to do all we can to ensure that the outdoors will still be there for future generations to explore. We’ve pioneered a new standard for perfection, but, like Wiktor, we never stop innovating.


Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(510)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Haglof trail shoes

I have bought 4 pairs of these now. I have been running off-road for nearly 30 years and these are the lightest, most comfortable grippy trainers that I have ever owned. I live just south of Datmoor and run there every week so these trainers get a lot of work. Mine are Haglof gram XC Q trainers. Only fault is that they do not last quite as long as some but they are well worth the slightly shorter life. They have taken me up the highest mountain in Spain, Pico in the Azores at 2551 m, Ben Nevis, Scafell, Langdale Pikes, Snowdon, and through the training and 3 OMM lites in the last 12 months. I love them. Mary Sargeant

20 September 2016
Unprompted review
Rated 5 out of 5 stars

Fantastic products and even better customer services

The company has a great reputation and many fans. I bought a rucksack and it served well but I wasn't wholly satisfied. I contacted the company, and explained my problem. They were fantastic and I could not have asked for better treatment. It was clear too that all the staff really lived the life and knew from experience how their products functioned. I'll definitely be buying more Haglofs stuff.

18 May 2013
Unprompted review
Show reviews in all languages. (510 reviews)

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