Hacking and Paterson Management Services Reviews 

Our experience with Hacking & Paterson has been nothing short of shocking. This is a company that seems to operate with complete disregard for its customers, the very people who pay them.

From the outset, we have had to chase them constantly just to get even the most basic work carried out. They do not take initiative, they do not follow through, and they certainly do not provide the service they promise. When communication does come, it is almost always in the form of condescending, dismissive emails, designed to belittle rather than assist.

On top of their appalling communication, we have been charged for work that was never discussed, never consulted on, and never approved. Bills appear out of nowhere with no transparency or accountability. When challenged, they always have an excuse — a new story each time, never an actual resolution.

Customer service is effectively non-existent. They do not answer questions directly, they do not take responsibility, and they do not care about the communities they are supposed to serve. The overall impression is of a company completely out of touch with its obligations, happy to collect money while doing as little as possible in return.

Their service has been so poor, so utterly unacceptable, that our estate is now actively pursuing options to terminate their contract. More than that, due to the repeated failures, the lack of consultation, and the questionable billing practices, we are exploring legal avenues to hold them to account. It should never have come to this, but their conduct leaves us with no choice.

Hacking & Paterson present themselves as a professional factoring company, but our experience tells a very different story: unreliable, unaccountable, unprofessional, and deeply disrespectful to their paying customers.

If you are considering using them, think very carefully. Our estate is in unanimous agreement — they are an absolute shambles of an organisation, who should quite frankly, wrap up and find something they are good at.

H and P charged me £250 when I sold my property."To reflect the additional administration involved in dealing with the sales process, including the apportionment of common charges between the seller and purchaser, we charge an additional administration fee to the selling party." Totally unacceptable in my opinion. I did not have the energy to dispute this.

Wrong bills on the H&P Quarterly Bills.

Anyone else in a "Flatted Block Development" with more than one Block with several flats in each Block receiving bills from H&P that are not for your Block.

We cant be the only Development suffering from this !!.

Its only when H&P introduced the Portal we got to see an actual copy of individual bills showing details that we where able to confirm its not for our Block.

Now we wonder - did it happen before the introduction of the Portal ?
How would we know ?

This lot repeatedly send confusing invoices designed to confuse clients,
I keep getting demands for payments that I dont owe and call them to sort it out,
They then tell me to ignore demands as I owe nothing, Then send red letters
SHOCKING COMPANY. They were MAIN reason for me selling my apartment, just to get rid of them.

Fantastic service from the team and Sarah. Tbh we had an issue with our internal hallway fire detection system. Non operational lift door operation once detection was activated. We received our first quote it seemed exceptionally over priced and not in line with the repair requirements. All x 6 residents questioned it and straight away H&P took our objections seriously and arranged another quote. That’s the service and respect you need. It turned out to be a quarter of the price and fixed in days not weeks. We moved away from our first factor because of a horrendous 8 month wait on repairs. We’ve been delighted so far with H&P so keep up the great work.

I moved house in March 2025. Weeks later I was billed with a £250 apportionment fee which is apparently a fee for moving house for them to transfer details of the properties ownership. I was made aware that this was a new thing that they had introduced, however I was completely unaware of this.I disputed this payment for weeks/months, however after numerous emails and phone calls I got absolutely no where and ended up paying it due to threatening letters stating that if I failed to make the payment debt collectors would attend at my property. I had requested to speak with a senior manager to discuss the matter and I’m still waiting. Yesterday they got in touch again ( 5 months later) and said I still owed 51p. For anyone who pays factors to Hacking and Paterson just be careful because they clearly take you for every penny. I wouldn’t normally post a review on a page but the service was a disgrace and i felt it was only right to say something.

The poorest of service from this factor. Hidden fees, dishonesty, shitty attitude, no explanation. Avoid. Avoid. Avoid.

Getting random bills getting charged £150 exiting fee when moving off estate so they can keep your deposit adding 2 or 3 months bills together and adding all up together even bills that have been paid and charging vat on bills that don’t even add up.
An absolute disgrace of a company and buyers should be made aware of this it not all rosey.

I alerted Hacking and Paterson that the lift in our building was not functioning and it was repaired the same day.
Excellent service.

Terrible company, poor repairs, poor comms, over charge for everything and not to be trusted

I owned a flat managed by H&P for nearly 25 years. They are not good, friendly but useless. Often repairs aren't done properly or quickly and they have no interest in helping owners to resolve problems if it takes any effort. Avoid.

We have H&P as one of our factors in our estate which was instructed by the house builders for them to appoint a company to carry out factoring duties, sounds great in theory!!

For 5 years we have had problems with them, grass not being cut, not cut on a regular basis and also not fulfilling their contractural responsibilities. Phone calls and emails are met with excuses such as ‘managers are not available’ or everyone seems to be ‘new in post’. We are even directed to the H&P portal which is empty with no up-to-date information but they are quite happy to invoice you and take your money.

I have questioned the hefty management fee, asking how regular site visits occur and I was met with no response, it appears that they expect you to raise any concerns, which in my experience are dismissed. Management fees should be to manage a contract, the work being carried out ensuring that the service is to a good standard.

I am aware of many other homeowners who have also complained and now H&P are trying to say after 5 years the work in question belongs to the local council, the council don’t know anything about this, another shocking mis-communication it appears?

Given that at the time of posting this review 77% of reviews are one star, it really speaks for itself, I had to place a one star to post this review. Hoping that H&P read such reviews.

Very expensive for very little in return! Numerous issues have been raised with the company from our development, inc having an owners meeting with them locally…this could only happen during work hours which meant very few owners could attend and we were charged for the privilege!
No price transparency even though owners have asked for a breakdown of costs

Robbing bbbbs after 10 year's paying all the bills on time they have the audacity to charge £250+vat ,£300 when I sold my house calling it a management apportionment fee absolutely disgusting, money for nothing booooh

Very prompt response from Paul McGee from my initial enquiry. My mum phoned with a problem and he was extremely helpful.

Sorted an issue with my entry system. Had an appointment booked quickly and at my convenience as soon as I was in touch.

Never ever use this company. Absolutely terrible and a nightmare to leave. They have you legally and you can't ever get rid of them.

I sold my flat just to get rid of them! Happy 12 months of financial freedom to me! Best decision I have ever made. If you are still with them, condolences!

thanks for the great service and special thanks to
Jack Bisset who has been very helpful and informative during the repair work.