Habitat & Jardin Reviews 

We ordered a parasol and it was delivered with many important pieces missing. The parasol cannot be assembled and is totally useless without the missing pieces.
I tried to contact Habitat & Jardin via their website to request a replacement 3 times but received no response. I also tried to contact them 3 times via email but received no response. The link on their website for "after-sales" service does not work.
I have spent hundreds of EU and have a useless item that cannot be assembled.
Habitat & Jardin replied to another review asking me to send yet another email. I have sent 3 more emails to their customer service (after sales) and have still receive NO answer at all. This company definitely does not want to rectify the problem so I have lost a few hundred Euro and have some useless parts of a parasol. Do not buy from them, ever.

No information regarding delivery details once order placed

Everything went wrong, the salesperson was not understanding or even professional, nor courteous in the way he addresses the customer. I'VE HAD NOTHING BUT PROBLEMS, COULDN'T GET DELIVERY AND AM STILL WAITING TO HEAR ABOUT MY REFUND.

I have to be honest and the product arrived in the period specified and in good order. I continually chased for tracking and delivery info , so can fully understand the problems other buyers may have had to get service in good time. Maybe i got lucky with a retractable metal gazebo which came fully complete with no problems.

Disgusted with this company Paid over…
Disgusted with this company Paid over 400 Euros for Sun loungers which were delivered late and as such we were back in the Uk Unboxed when we returned and one smashed when I sat on it ( and I am normal weight) checked the rest and 3 had cracked wood. Immediately sent pictures and they then said they would replace them but then changed their mind and refused to do anything as more than 14 days had passed. Cheap second hand rubbish being sold as new and customer service is appalling Do not buy they are a con and Leroy Merlin also refused to help

We make an order via web on the 27/04/2024, they cancelled it without any notification. That was on the 29/04/2024, today (17/06/2024) money is not back. We have contacted them several times and just excuses are given. Close to a scam.

Still waiting for the compensation (20/07/2024)

Ordered a heat pump for our pool it arrived and was damaged so courier took it back 2 weeks later we are still waiting for a replacement emails to them go unanswered we get no joy on the phone conflicting information one saying pump despatched yet the next breath they won't give us any information on delivery etc they are a joke company I can see why you have so many poor reviews won't be surprised if they don't even respond to this poor review

Ordered a bed on 12 May. Never arrived. Carrier gave us proof that it reached them damaged. Asked for a refund. Over a month later they still haven’t refunded my money. Incompetence!

One part of the bed we ordered broke the following week. It’s a metal leg that supports the mattress, and it was poorly welded. Replacing it is simple, but we’ve been waiting for a response for 2 months now and are being ignored. We activated the warranty, but no one is replying. We ordered in Spain. If there are any company representatives here, please resolve this issue as we are not getting a response anywhere else.

Please see Habitat&Jardin's responses to my Trustpilot reviews below (NB. it is not possible to respond directly to their responses via Trustpilot).
They are avoiding accepting any responsibility. They have our order number (Trustpilot also sent it to Habita&Jardin) and they know who placed it. They have never contacted us to offer a refund for delivering demaged goods. They do not respond to emails & social media posts. They might respond better to a letter from a lawyer?

We ordered a parasol and it was delivered with many important pieces missing. The parasol cannot be assembled and is totally useless without the missing pieces.
I tried to contact Habitat & Jardin via their website to request a replacement 3 times but received no response. I also tried to contact them 3 times via email but received no response. The link on their website for "after-sales" service does not work.
I have spent hundreds of EU and have a useless item that cannot be assembled.
Habitat & Jardin replied to my review asking me to send yet another email. I have sent 3 more emails to their customer service (after sales) and have still receive NO answer at all. This company definitely does not want to rectify the problem so I have lost a few hundred Euro and have some useless parts of a parasol. Do not buy from them, ever.

Disgusted with this company Paid over 400 Euros for Sun loungers which were delivered late and as such we were back in the Uk Unboxed when we returned and one smashed when I sat on it ( and I am normal weight) checked the rest and 3 had cracked wood. Immediately sent pictures and they then said they would replace them but then changed their mind and refused to do anything as more than 14 days had passed. Cheap second hand rubbish being sold as new and customer service is appalling Do not buy they are a con and Leroy Merlin also refused to help

Wanted to know delivery of my order and no communication whatsoever .. taken the money and that’s it .. very disappointing . Left messages on their website email but nothing .. and all this is before even receiving the goods .

Produit conforme à la description

I made an order for the bed on 07 Feb 2024, the delivery was promised in 5-7 working days. Today is 11 Mar and nothing arrived. The support is NOT answering for weeks. The only option now is to cancel the trasnsaction through the bank. Reading other reviews I see this is quite usual problem with this seller. They created several sites in different domains (.fr .com .es) and sell goods they never going to ship. Just using your money until you get angry and stop waiting.

I ordered a garage for 1025€.
I waited for it on the day they said it would be delivered, but it never arrived.

When I filed a complaint, they said they would deliver it in a week, but it never came again!

If you get angry and cancel, you will only get a refund of 950€! !

My interactions with this site cost me over a month of time, energy, and 75€ of my precious money.

The worst and a liar.
This is a fraudulent site! ! ! ! ! ! !

If you see the same product, buy it on another site!
Even if you order from this site, you will not receive the product! !

Impeccable

I bought a metal shed, destined to hold my extensive tool kit, and was told it would be delivered within 8 days. It wasn't! When I asked when it might be delivered I was informed the delivery was, 'Pending'. And nothing else.
I bought the shed through Learoy-Merlin in Spain, and their, Club Learoy-Merlin wouldn't allow me access to the Habitat et Jardin site. I'm not impressed! As for Learoy ... they need to re-evaluate who they use. All-in-all, I'm very disappointed. One Star is too much. They deserve a Negative.
The shed was a Xmas present from my wife. I wonder if it will ever arrive? My wife doesn't think it will. Geez!

I purchased a table from them online on November 16, Seur - the carrier company only delivered part of it, and it is still missing another part. After a back-and-forth communication for almost 2 weeks, I've agreed to wait until the end of December 11, as they have promised to do the refund immediately if I don't receive it by then, which I have shown them the proof of that message. Now that they refused to honor what they promised and said I have to wait for the carrier company to confirm receiving the first part of the package before starting the refunding process. God knows when the carrier company will arrive to pick up that package, as my previous two weeks of experience that Habitat & Jardin has very little control over their partnership with Seur. Seur is another company that provides poor service. I wonder how many days I have to wait at home for Seur to pick up the package so that Habitat & Jardin can start doing the refund. At the moment, it is feeling very much like a scam.

I have ordered a convertible sofa from them at first it came with completely in ripped package and dirty, after when check the wheels on bottom were missing and some of them were broken. They sold us a defective sofa with broken wheels missing screws ets. Unbelievable I paid 859€ I called them right after delivery they offered me 30€ bon achat. Are you kidding me? After back and forth email exchanges I finally after almost three month they agreed to take it back. I know I have an another battle battle coming up regarding my refund. God help me I can’t deal with all that anymore. Please just return my 859€ please