The Plumbing Shop Reviews 

395
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Husband ordered product with (at least one) back-up phone call to clarify that it was correct item for our purpose. It is not correct item, however, as the tradesman has torn the outer cardboard cover... See more

Rated 5 out of 5 stars

We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit. More especially the pump we obt... See more

Rated 5 out of 5 stars

We pick a supplier based on convenience, price and quality of service. The Plumbing Shop ticks all boxes. I placed my order at 2.00 pm on Friday. The site says 2/3 working days for delivery and my... See more

Rated 5 out of 5 stars

Having searched the web for Saniflo products, I came across this website. They offer a great range of products at extremely competitive prices (lots of other retailers couldn't get close to the prices... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

The Plumbing Shop offer a wide range of bathroom,plumbing,heating and kitchen goods from top brands including Aqualisa,Saniflo and Mira.We pride ourselves on fantastic customer service, fast delivery times and great value for money.


Contact info

4.1

Great

TrustScore 4 out of 5

395 reviews

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4.1

All reviews

(395)

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Rated 3 out of 5 stars

Great website - pity about the slow delivery

Order processing was good on the website especially being to positively identify the spare part I was looking for.
Pity that the 'no option' courier delivery service was so slow!
Ordered Thursday but didn't arrive ubtil Tuesday.
Phone call to enquire about delivery went to voicemail - never got a response

4 October 2012
Unprompted review
Rated 3 out of 5 stars

Good gear but wacky delivery

Bought a kitchen sink and a tap. Good price and nice kit. It was possibly excessively packaged. Only real complaint was that there was no notification of dispatch received and the courier left the package on the doorstep without even knocking on the door. I was working in the hallway for 30 mins, popped out the front door and there it was!

4 October 2012
Unprompted review
Rated 5 out of 5 stars

First Class Service

Although my order was small it was dealt with as efficiently as any other, of much greater value to the company. My thanks to h.i.e.plumbing supplies.

3 October 2012
Unprompted review
Rated 5 out of 5 stars

Super express service

I would highly rate this company on excellent price and super quick delivery at basic p&p cost - next day delivery - superb. Package well packed and so no damages meant the dripping shower could be fixed a day after ordering the part. Thanks

2 October 2012
Unprompted review
Rated 5 out of 5 stars

Mira shower kit

The Product price was really great & delivery was outstanding.

Would recommend to anyone looking for bathroom items.

Regards
Kevin

27 September 2012
Unprompted review
Rated 4 out of 5 stars

Quality product and safe, secure delivery

No bad, product ordered was great, and was nicely packaged, safe and secure, and on a solid pallet. Cannot fault source or result, however, it was delivered later than expected and we were not informed of any reasons for delay.

Nevermind though, it was not required in a rush so we are quite happy with the receipt - would use again !

22 September 2012
Unprompted review
Rated 5 out of 5 stars

'Harley to the rescue'

I ordered a pump to be delivered at my workplace, when I did not receive it I called customer services and was told that it has been delivered and signed for!!
I confirmed with my work colleagues if anyone had talken a parcel in for me and the answer was NO!! A very helpful young lady called Harley assisted me by contacting FedEx and the driver confirmed the parcel had been delivered to the house next door, the FedEx man returned to the house and retrieved my pump from the fraudster!!!
So between Harley and Mr FedEx all ended well, I feel compeled to recommend this company based on its excellent service for which I am extremely grateful so well done!! A special thanks to Harley for going the extra mile, you will go far!!!!!

20 September 2012
Unprompted review
Rated 5 out of 5 stars

Oh my god!! Hats of for my pump!!

I bought a Salamander pump from these guys, They had a great on line site well laid out & easy to use. I found their prices extremely keen for a top notch pump.

I was kept in the loop with the delivery & the service they use is very helpful, professional ....Absolutely first class. I used to use Screwfix Direct for my plumbing needs..Well their catalogue went in the bin.

I would highly recommend this company.

16 September 2012
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the delivery service

I ordered my water pump on a Friday, delivery due by the following Tuesday. Product did not arrive. I then had to make several calls for delivery by the following Friday. Even then it was delivered late. Very disappointed with the service and mis-selling of the lead time.

14 September 2012
Unprompted review
The Plumbing Shop logo

Reply from The Plumbing Shop

Good morning Mr Chowdhury

I am sorry to hear that your experience with us was not as smooth and fast as it should have been. Your pump was indeed due to be with you on the Tuesday, but Unfortunately was delayed coming in from our supplier, we should have informed you of the delay and i apologise that this did not happen. When we became aware of the delay we put your order on a pre 12 delivery with Fedex who Unfortunately failed to deliver before 12 and did not deliver until approx 1.30pm, we will be taking this up with them.

Please accept my sincere apologies for the service that you have received, i have refunded your delivery charge in full to go some way to apologise.

If you would like to discuss the matter further please feel free to contact us.

Regards

The Customer Service team

Rated 5 out of 5 stars

Pumped up!

Everything went according to plan. The price was very competitive, the service was very prompt. What more can I say?

14 September 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I ordered online after recomendation from a trade professional, Item arrived the very next day perfect service and very competitive prices

11 September 2012
Unprompted review

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