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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

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Rated 1 out of 5 stars

Skulle have ny liner og filt til min…

Skulle have ny liner og filt til min pool (Offert#14197) bestilt via Total-Poolservice . Ventede ca 8-10 uger efter jeg havde betalt. Da det endelig kom var filten ikke med - Lim var med, så det burde jo få dem til at tænke at der nok manglede filt. Torben fra Totalpoolservice fortæller mig at der skete en fejl, men tænk først skal han betale før de endelig (måske) sender den. Ikke godt nok. Deres fine konfigurator er åbenbart manuel siden sådanne fejl kan ske. Fejl sker men man bør gøre alt for at rette det ASAP

16 July 2021
Unprompted review
Rated 5 out of 5 stars

Virkeligt god service og reklamationsbehandling

Har en Gullberg Jansson split varmepumpe til min svømmepøl. Den holdt efter godt 1½ år op med at varme effektivt. Efter at have en køletekniker på besøg kunne det konstateres at der ikke var nok kølemiddel på og jeg kontaktede producenten.
Inden for en uge havde de en mand på stedet som tjekkede tingene igennem, men ikke rigtigt kunne finde lækagen. Herefter gik der endnu en uge hvorefter jeg i dag har fået en opringning at jeg får leveret og monteret en helt ny varmepumpe U/B - både inde og udedel.

Jeg er meget tilfreds med hvor hurtigt tingene er blevet løst samt at der ikke er så meget tvivl om at der leveres en helt ny komplet pumpe i stedet for at forsøge at udskifte forskellige dele og håbe at det var de rigtige ting der blev skiftet.

10 July 2018
Unprompted review

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