Guitar Center Reviews 

I'll never use synchrony again. They never sent me my first email statement for my first payment and have now charged me a $30 late fee and they refuse to refund it. And of course they did send me a past due statement. They have lost a customer. Will Guitar Center make this right for me or will you all have lost a customer too???

Total failure - the question is whose fault it was, Fed Ex’s (highly likely) or Guitar Center’s:

In anticipation of my new band’s debut show on June 5th, I ordered a $2,000 Marshall Combo Tube Amp. It shipped out on 5/24 with a final destination of Guitar Center in North Charleston, SC. Package tracking showed it arrive in Charlotte last Wednesday then there were no tracking updates. This weekend came and nothing. After multiple phone calls to Fed Ex, the tracking was updated to show that my amp had been inexplicably shipped to Bloomington, California, which eliminated any chance of me receiving the amp in time for my show.

Meanwhile, I had also ordered a Fender Squier Jazzmaster 12 String from Sweetwater Music (because Guitar Center did not offer the color that I wanted). It arrived today with no issues in plenty of time to be show-ready.

Great salesman, Steve worked on this for me and got done in a timely manner

I bought a lot from guitar center for years and years and sold gear to the store as well I'm about to buy more from guitar center again, I'm glad your store is still in Seattle Washington guitar center is easy to get what I'm looking for in instrument and pro gear.

I purchased a (over $3.000) guitar online that was listed as being in "good condition"—rated a 9 out of 10—despite the fact that I had asked for confirmation multiple times. When I received the guitar, I found that: the top was cracked; the bridge had been re-glued, the neck as separation, and the repair work was abysmal; the electronics were non-original and defective; and the instrument was covered in scratches and dings. I returned it, yet the very next day, it was back up for sale without a single one of these issues being mentioned. The only word—and the most fitting one—to describe Guitar Center is: SCAMMERS.

Gina and the crew are some good people …hard workers

They assisted me with my gm800 synth … I’ll be returning to pick up the other 2 items I ordered in a few days

Cheers !

The wrong item was sent. Wrong resin

Kelby Durnin was very helpful in checking to see if something in stock would meet my need and then ordering what would.

Valerie made our shopping experience—buying my 14 year old son his first acoustic guitar—stress-free and fun. We appreciated how educated they were about guitars and that they genuinely loved to share what they knew, as well as their passion. We purchased a Yamaha and couldn’t be happier. Thanks!

Excellent customer service.
It was a wonderful experience.

Mario Pinto.

Store environment was very good staff was very attentive and patient to answer every question I had

The listing said that a case was included. It arrived without a case and absolutely filthy and unplayable. I was more than willing to clean it and set it up, but for the money spent, I wanted everything that was advertised in the listing. I reached about the case and the store lied and said that there wasn’t one in the listing. The person in the help chat, Tyler S, was no help at all. Never again. If my locally owned shop or Sweetwater doesn’t have it, I don’t need it.

UPDATE: Don’t bother reaching out to the email they provide in their canned responses on negative reviews here. They won’t respond

I was helped by Michael. He was awesome to work with. Made the process very easy. Answered all the questions I had and was able to introduce me to Mason the roland rep. Will definitely come back and shop based on this experience.

Customer Service

I called the North Fort Worth store inquiring about a cymbal being in stock and spoke to Garin. He was great. Garin was very upbeat and friendly. He was knowledgeable about my product of interest and I took him up on his recommendation in going with the cymbal pack. I have shopped in person all my life and mostly likely will continue to do so and hopefully Garin is there when I do!

Robert showed me around the store, Matt placed the guitar on layaway to ensure it wouldn’t sell, and Logan ultimately helped me purchase the guitar and arrange shipping. Each of them were helpful and gave me a good experience at Guitar Center. I plan to return one day for a guitar case purchase as well.

My fiance and I stopped in Warwick RI location looking to purchase her first bass guitar. They were extremely helpful and knowledgeable to help her make the right purchase. They were both very friendly and personable which made it easy to buy knowing more about what we needed. Would definitely recommend these two.

Harold made the purchase very easy. He was available and answered all of my questions. I am very pleased with my guitar.

I love doing my drum lessons at Guitar Center in California. My very first Fender guitar was purchased there, including the case, and I also found my used Fender Jim Root Telecaster there in excellent mint condition.

I love being able to play the instruments and test everything before buying. I also think their approach is very broad, welcoming, and open-minded towards musicians and enthusiasts.

John, the manager, was outstanding from start to finish. He took the time to answer all my questions even though it was the end of his working day and was enjoyable to talk with. As promised, he shipped the amp the next morning on Monday and it arrived on Tuesday! The amp was very well packed and arrived in perfect condition. Just an outstanding experience all the way around.