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Review summary

Created with AI, based on recent reviews

Considering 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism and helpfulness, noting their efficiency and supportive approach. People consistently highlight the excellent service, smooth user experience, and effective customer service, often mentioning quick response times and well-organized consultations. However, some customers reported issues with compensation not matching initial information and slow, unclear follow-up processes. A few other people also felt that the screening process sometimes led to providing insights without actual consultations, and a small portion of people mentioned receiving multiple inquiries from different team members for the same question.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional, efficient,... See more

User experience

People report positive experiences with user experience. Customers praise the intuitive and user-friendly... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting the team's professionalism,... See more

Response time

Customers generally had positive experiences with response times. Many reviewers consistently found the team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Guidepoint has been an outstanding experience they go above and beyond, not just for the customers but for the advisors as well and I have worked for several different consulting firms. T... See more

Rated 5 out of 5 stars

The cooperation with your team is efficient and customer focused. The project screeing is also short but valueable to decide if I can support the reearch well or not. Also there is a good scope of pro... See more

Rated 5 out of 5 stars

Happy with the engagement. This is a relatively painless experience and gives people with experience to share their SME knowledge for a fee with Guidepoints clients whilst being pid a reasonable... See more

Rated 5 out of 5 stars

I have worked with Guidepoint now for 4 weeks and have had 4 bookings as an advisor in this time. Assignments are simple to respond to, easy to join the calls and payment is swift. Never had an issue... See more


Company details

  1. Information Service

Written by the company

Guidepoint connects clients with vetted subject matter experts from their global professional network. Guidepoint's broad range of services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. Our multinational client list includes top consulting firms, hedge funds, private equity firms, and Fortune-ranked public companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

921 reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t waste your time

Don’t waste your time. I have been approached by them a few times. Twice I filled out lengthy Q&A’s, and I was not contacted back after which I did a full session and I didn’t get paid for my services. I have repeatedly enquired about compensation, but alas no reply. Stay away dear colleagues!

17 March 2026
Unprompted review
Guidepoint logo

Reply from Guidepoint

Thank you for leaving your feedback. If you believe that you have not been compensated properly for work that has been successfully completed, please contact us immediately at advisor.experience@guidepoint.com so we can help resolve the issue.

Rated 1 out of 5 stars

Complete waste of time

Complete waste of time.

I have been invited to two "meetings" at fixed times, which require preparation beforehand. Both meetings cancelled at less than two hours notice, due to the "client having completed their project". No payment is made for your prep time and the meeting time, which means your morning or afternoon has been wasted. It is awful.

This is no way to run a business.

There are lots of agents in this space and most are fantastic. Guidepoint should be avoided unless you wish to waste your time and money.

13 March 2026
Unprompted review
Rated 1 out of 5 stars

When they reach out for a consultation

When they reach out for a consultation, they design their screening questions to respond to the project topic. You end up providing insight for free. I did it once, received the usual "I wanted to let you know that our client has completed this project and will no longer require additional consultations at this time." That probably means those screening questions gave the required info. Try at your own peril.

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Topics are engaging

Topics are engaging, timely, and well-matched. Clients are often sophisticated and well-informed, making for a more pleasant intellectual experience!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient platform

Professional and efficient platform. Seamless scheduling process, fair compensation for C-level expertise, and high-quality client interactions. Recommended for senior industry experts.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Beware & Don't engage (possible scam)

This research agency has been very disappointing in my experience. Survey participants are often left waiting extremely long periods for payment, in some cases many months. The information given about compensation has not matched what was later communicated, and the follow‑up process has been slow and unclear.

The repeated delays and lack of clarity have caused a great deal of frustration for many respondents. I believe the way payments and communication are handled deserves closer attention, as the overall experience raises serious concerns about professionalism and reliability.

I hope this review helps others understand what they may encounter when working with this agency.

9 January 2026
Unprompted review

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