I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more
The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more
My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more
Company details
Written by the company
Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.
Written by the company
Contact info
4th Floor, 25/27 Surrey Street , NR1 3NX, Norwich, United Kingdom
- 01603 391013 or 01603 391136
- customerservice@guarantormyloan.co.uk
- www.guarantormyloan.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I had a very good experience
I had a very good experience. Thoroughly professional. Edwin was a fantastic help and very friendly.
9 September 2026
Unprompted review
Edwin was lovely
Edwin was lovely. Was clear on everything regarding the loan from start to finish and made rhe journey all the more stress free. Thank you edwin
9 September 2026
Unprompted review
That they will a direct answer
That they will a direct answer, Edwin was most help in the last telephone interview. Thank you.
9 September 2026
Unprompted review
Edwin has been amazing and extremely…
Edwin has been amazing and extremely helpful , great customer service and fast as well , i truly recommend
8 September 2026
Unprompted review
Very friendly and clearly spoken
Very friendly and clearly spoken. Very good experience
7 September 2026
Unprompted review
Great friendly service from Edwin
Great friendly service from Edwin
7 September 2026
Unprompted review
Edwin was a great help!
7 September 2026
Unprompted review
In my 29 years on this planet I’ve not…
In my 29 years on this planet I’ve not had as good of a customer service experience as i did with Kwame who handled my application.
Made the whole process a lot easier and reassuring and was super straightforward!
3 September 2026
Unprompted review
⭐⭐⭐⭐⭐ Excellent Service
⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended!
I’m extremely grateful for the wonderful service I received from Guarantor My Loan. My loan was approved so quickly, and the whole process was much smoother and less stressful than I expected.
A special thank you to Kwame, who was absolutely amazing throughout the process. He was kind, approachable, patient, and very easy to talk to. I can sometimes feel nervous and scared when speaking with people, but Kwame made me feel completely comfortable. He was understanding, reassuring, and even had a great sense of humour, which really helped put me at ease! 😊
Thank you, Kwame, for treating me with kindness and respect and for making what could have been a stressful experience feel so much easier. Your professionalism and friendly attitude really made a difference.
I truly appreciate all your help and support. Thank you, Guarantor My Loan, and especially Kwame, for the excellent service! I would definitely recommend you to others. ❤️
1 September 2026
Unprompted review
five stars for Edwin
Edwin was a massive help, definitely think about giving him a raise, very thorough and made sure to reiterate & confirm that I’d understood everything.
2 September 2026
Unprompted review
The loan process was easy
The loan process was easy. Tom was very helpful and explained every detail. I will definitely recommend it to anyone.
2 September 2026
Unprompted review
Edwin provided excellent support…
Edwin provided excellent support throughout the loan process. He was professional, knowledgeable, and responsive, ensuring that all requirements were clearly explained and handled efficiently. I appreciate his assistance and would highly recommend his services.
1 September 2026
Unprompted review
Very warm customer services by Tom
Very warm customer services by Tom! Absolutely amazing 👏
16 January 2026
The customer service from Tom is second to none
The customer service from Tom is second to none, despite the loan did not go through, he showed customer management professionally. Amazing!
25 August 2026
Easy to do
Easy to do , friendly helpful an understanding , quick after all checks ,affordable
25 August 2026
A huge Thanks to Edwin who patiently…
A huge Thanks to Edwin who patiently followed thru the process with me and my guarantor. I’d say he helped one soul needing help and I’m grateful for that. Good customer service!
26 August 2026
Unprompted review
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