After an initial hiccup of the item not arriving on said day. I emailed the company and got a reply stating that the item will be delivered next day & apologies for the delay. Item arrived and the i... See more
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Exceptional Customer Services from GS Workwear…
I purchased 10 items from GS Workwear which arrived on time, and in excellent condition.
However, when I used the Draper watering can the rose lid dripped instead of spraying so I contacted customer services to only replace the rose lid.
I gave GS Workwear 5 stars because I received exceptional service from Mahesh who kindly replaced the whole item free of charge.
That is what I call "Service".
Thank you GS Workwear Great Job as always.
Good value safety jackets
Good value safety jackets. Although there was a delay in delivery initially, communication was excellent with helpful information and the jacket arrived on upgraded 24hour delivery
Don't use this company!
Absolutely terrible company.
I purchased a pair of Buckbootz work boots from them; however, when i first wore them outside i noticed that the left boot was leaking. I sent the boots back to GS, only to be told that there was nothing wrong with them and if i wanted them back i would have to pay delivery for the defective boots to be returned to me. I argued this over several months, as the boots weren't wearable, only to be told that the boots had been disposed of, because i hadn't paid the postage cost to be returned to me.
Awful, awful company - do not use them!!
Trouble freeeeeee GSW337384
Surprised so many low score reviews
I've had nothing but a positive experience with GS over the last couple of years
3 orders for hoodies T shirts and polos
All orders arrived quickly in as expected condition Well wrapped
The prices are crazy low compared to other suppliers
Despite the negative reviews I had…
Despite the negative reviews I had already ordered before checking. Item turned up as described cant fault them.
Absolutely awful
Absolutely awful. Do not buy from this company. Placed an express delivery order on Thursday morning. I have emailed GS workwear twice about why I hadn’t received a shipping email and have had no response after two working days. Seems like a scam website to me, that’s how poor this service has been.
Awful
Awful, took order and showed stock, then processed order week after it was placed and refunded half of it as didn’t have stock
Don’t bother with them
Ordered mascot hi vis trousers on…
Ordered mascot hi vis trousers on Monday evening, arrived Wednesday morning as stated on website, only had 1 pair in stock of my size for that delivery time but will definitely be ordering more when I return from working abroad
Excellent service
Excellent service, Mahesh was super efficient and helpful. Highly recommend.
Tread carefully - buy locally....
As with many others - expected delivery within 3 days and when it did not arrive I was frustrated and emailed them. They replied: 'checkout showed you a 8-10 day delivery date'. It did not. All became a bit of a hassle as I needed what I had ordered urgently by this stage so I cancelled the order with GSW and purchased what I needed from a store 25 miles away. I drove to collect it. The next day they had not replied to my cancellation so I emailed them it a second time asking them to confirm the cancellation. Within a couple of hours I had an email stating 'item dispatched'. No phone number to call to sort this so I emailed them twice more demanding they honour my cancelled order.
They said It had been sent so I had to either receive the delivery and arrange with GSW for it to be returned (no thanks!) or reject the delivery with the courier. I then had to chase them for who and when it was being delivered. They emailed me that Royal Mail was the courier. Royal Mail have a website dedicated to businesses showing them how they can 'recall' packages and one reason for doing so listed is: 'customer cancellation'. But no, I have to stay-in all day to ensure Royal Mail don't leave the item at our door.
GSWorkwear seems to be a 'garden shed' setup and their customer service represents this. Their 'delivery date' at checkout cannot be trusted and they should mark clearly on every item page '8-10 days delivery' where this is the truth. I will not be buying from them again as I do not trust them. Tread carefully - shop locally - lessons learnt.
Waste of Time...
Waste of Time...
I don't believe they have the stock as advertised on their website, my experience was a 10 day waste of time, when I could have bought elsewhere
Same problems as everyone else.
Same problem as everyone else.
Their `phone number is 01803664993
Awful work
Gloves ‘ordered’. They sent me a part of it in very inferior quality with no manufacturer identifying. Then no contact possible after ‘Thank you!
Uneek polo's order
Never heard of this company before found them on Google and placed a order online for uneek classic polo's and zip up hoodies. My order was sent out quite quick I did have a problem with a wrong polo but this was quickly sorted and the correct one posted I've used the uneek brand for a over 5 years now as they are a good fit and true to the size and wear well for the price I will be using gs workwear again when needed I recommend this company
Great service
Great communication from Masesh on the process of the order, order received well packaged and in a timely manner. Great product at a great price. Will use again. Thanks
Can't praise this company enough
I've been searching for overalls for ages and I finally found some at a very reasonable price, After enquiring
& corresponding with the staff at GS Workwear (Lyndsay) all I can say is they have been fantastic. The customer service i received was truly impeccable and would give them 10 stars if I could. My parcel arrived a few days after I ordered on Saturday (Easter weekend) which was impressive. I would definitely use them again especially as they are a family run business. Thank you so much. Keep up the amazing work to all the staff are GSworkwear.
Robbed of Express delivery& still don't have items
Same as many on here paid for express delivery, 3 days later not received, or even dispatched. Contacted them they said one item was out of stock & they were waiting for it come back in before sending. It was something I hadn't ordered & it was in stock online qhen they took my money! When questioned they said it states when ordering that express delivery is only for certain items. It does not or I would not have paid extra for express delivery. When contacted them asking to cancel the order no response!
Good Quality
Very helpful, polite and professional.
Good quality sweatshirts and a great price.
Brilliant service and great prices
Brilliant service and great prices! I read reviews on here after placing my order and was slightly worried. I had contacted customer service the day after my order as I had forgotten an item. They sorted it out for me without an issue so was only slightly worried.
I placed the order on Monday, everything was delivered and correct on Friday. Tracking emails received so I knew what was happening.
It’s worth pointing out, most people only tend to leave reviews when things go wrong. I haven’t been hounded for a review like most companies but felt I should share my experience.
Excellent quality
Excellent quality work gear! Perfect fit. Delivery times vary so be patient, it’s worth the wait.
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