Group 1 Automotive UK Reviews 

I am writing this review to publicly log my absolute disgust at how Group 1 Jaguar Watford has handled my 2021 Jaguar F-Pace PHEV.My vehicle was recovered to their site following an electrical breakdown. It took them an unacceptable 30 days to return my property. Throughout this entire month, communication was non-existent. I was charged £864 for a baseline diagnostic that yielded no new information, followed by a demand for £2,129 to repair a High-Voltage Coolant Heater (HVCH) failure—a widely documented, inherent manufacturing defect across 2021 JLR plug-in hybrid models.The dealership completely refused to pause billing or assist in submitting a Manufacturer Goodwill Request to JLR Corporate. Furthermore, they refused to provide an official, uncropped JLR TOPIx/Pathfinder diagnostic report PDF matching my 17-digit VIN to verify the legitimacy of their work, sending a cropped, unidentifiable snippet instead.To recover my personal property, I was forced to pay the total sum under severe financial duress and formal protest.When I raised a formal complaint, the original manager (Kevin) requested a 7-day investigation window, which they completely blew past. The case was then dumped onto the Aftersales Manager (Anthony), who set a fake impression of taking ownership, missed the final response deadline last Friday, and has now entered total radio silence.This dealership operates in complete bad faith and directly breaches the Motor Ombudsman's Service and Repair Code. Internal discussions are now closed. I have officially launched a Section 75 claim with my credit card provider to recover my funds due to breach of contract and duress, and a formal case has been submitted to the Motor Ombudsman. Avoid this branch at all costs.

Will I ever buy JLR after receiving such a horrible service for vehicles costing close to £100k?

They are very professional and polite.they where farst and good and would use again.

Don't bother making a complaint to Group1 Automotive as from my experience no one will respond to it.
On January 29th I dropped my car off at my local Audi dealership in Macclesfield for an issue with the rear brakes.
In short the work done did not make any difference. After a meeting with the After Sales Manager he agreed to refund 50% of the cost.
However, after 2 MONTHS of calls/emails I still had not received the refund.

So I made an official complaint to Group1. Case Reference CP063777 on April 29th.
After a week I had received no response, so I called and was told I would be contacted within 14 days.
Now after 76 days, I am STILL waiting.....NO RESPONSE

So I resorted to writing a TrustPilot Review of Group1.
On June 18th I received a reply from them regarding my review to say…..” This is not the level of service we aim to provide. We appreciate your patience, and we will ensure this is escalated immediately so we can resolve the matter.”
And what contact have I received in the intervening
4 WEEKS ?
NOTHING AT ALL.........ZERO RESPONSE

Why do Group1 treat their customers with such complete indifference ?
I have kept all of the email discussions regarding the
refund, so PLEASE contact me Group1
I AM NOT GIVING UP ON THIS....

From the moment I arrived at Porsche Portsmouth my whole end to end experience exceeded my expectations.A big thank you to Nicole.

Beware they will sometimes scam you.
I have reserved a Mercedes S class at Leicester branch and paid for 200£. It was reserved for 48h. They tried it o get another 300£ telling me that is going to secure the car for good and remove it off sale. I haven’t paid because I wanted to see it in person and also to have full history at hand but the next day they sent me an email saying “now car has been sold, thank you for your time” - imagine and not mentioning anything about the reservation fee.
Not 2-3 weeks money stuck with low chances of getting them back, BEWARE!!
Disclaimer- if you want this review deleted or altered pay me back my money !!
Reg: FE68JKF
Jaskaran Ch

Absolutely fantastic service from Chris in sales, got my car ready in record time and was really helpful

Beyond the terrible communications, absolute lack of care about customers time, a tracking app that doesn't work, the car getting some substance over the front that now needs sorting, other customers arguing with the service team, the phone repeatedly not getting answered, I'd say its run really well!! This is after four visits in two weeks, so not isolated. Absolute chaos and a management team that either doesn't care, is incompetent or both

Hi , don’t pay any deposit in advance i paid and my finance was rejected and now I am calling again and again for my advance money and they are always saying we will check and call you back in few minutes I never got call back now it’s 3 weeks still bagging for my money they are idiot it’s was Liverpool branch

Just taken delivery of my Lexus RX 450h from Lexus Liverpool (Bootle). I got a great deal and was well looked after by Ben who arranged the deal and Connor who looked after me at handover. Great experience and more than happy with the car.

🚨 WARNING TO ALL MERCEDES BUYERS
🚨 WARNING TO ALL MERCEDES BUYERS – ESPECIALLY EQA OWNERS! DISGRACEFUL SERVICE FROM MERCEDES-BENZ WARRINGTON/MBFS🚨
I never thought I’d be writing this abMercedes-Benz brand like Mercedes-Benz, but after what we’ve been through, I refuse to stay silent. I’ve been mis-sold a brand new car, left dangerously out of pocket, and treated with total disregard by Mercedes-Benz Warrington. This is completely unacceptable.
In September 2023 I purchased a brand new Mercedes-Benz EQA 250+. When I bought it, I was assured it would deliver 324 miles on a good day or 290 miles on a bad day. Just 10 days later we were only getting 160 miles on a full charge.
We immediately returned it to Mercedes-Benz Warrington. They kept it for two weeks, claimed to have fixed two faults, and told us to “see how we get on” – even suggesting they would help us reject the vehicle if the problems continued.
The problems did continue. The brakes were not working properly and the screen would randomly go blank. When we contacted them again to reject the car, things went from bad to worse.
When we collected the car from Warrington, we discovered personal shopping and receipts left in the boot. It was obvious the car had been used for their own personal use while it was supposed to be in for repairs. How is this even allowed?
After multiple failed attempts to reject this faulty vehicle, we then received a letter saying the car needed a software update because of the risk of it setting on fire. We had that done.
A few weeks ago we received yet another letter admitting the software update didn’t work. They now instruct us:
• Do NOT charge the car above 80%
• Do NOT park the car near our home due to the heightened risk of fire
• A brand new battery is required
Yet weeks (now months) later, we still have no date for this critical work to be carried out.
I am now left with a brand new Mercedes that is a potential fire hazard, doesn’t deliver anywhere near the advertised range, has ongoing faults, and has been used by the dealership for their own personal errands. This is disgraceful conduct from a company that claims to represent luxury and quality.
Mercedes-Benz Warrington – you should be absolutely ashamed of how you’ve treated a customer who trusted your brand.
I will not stand for this. I’m out of pocket for a vehicle that is not fit for purpose and was clearly mis-sold. If you’re considering buying a Mercedes, especially an EQA, think twice. This could be you next.
Please share this post far and wide – maximum exposure is needed so other customers are warned and Mercedes are held accountable.

Bought for over £55,000 and 2.5 years later it’s now worth £18,000 meaning we would need to pay £18,000 just to walk away from this vehicle!

#MercedesProblems #EQA250 #WarringtonMercedes #MisSold #CarFireRisk #ConsumerRights #MercedesFail

UPDATE: my car breaks failed whilst coming off the motorway!!! The car was with @mercedesbenzwarrington to be told “hopefully the issue is now resolved and handed the car back!!!! WHAT DOES IT TAKE TO REJECT THIS AWFUL DANGEROUS CAR!!!!!

I purchased a premium BMW Approved Used 3 Series from Group 1 Bedford, expecting the high-quality manufacturing and peace of mind that comes with buying directly through an official manufacturer network. While the dealership's staff (especially Abbey initially) were very professional and helpful with resolving minor post-sale issues, my overall experience has ended in deep disappointment due to how they and BMW UK handle significant material failures. 

Within just eight months of ownership, the offside headlight lens began structurally cracking and glazing internally. The logic used by both the dealership and the manufacturer to reject my claim is fundamentally flawed: 

1. Internal failure vs. External damage: The cracking is entirely internal. The outer surface of the lens remains perfectly smooth to the touch, with absolutely no impact craters, pitting, or sharp edges. 

2. The "Wear and Tear" paradox: The dealer blamed standard road wear (stone chips) on the outer casing to reject a voluntary warranty claim. However, both of my headlights have had the exact same exposure to UK road grit and motorways. The logic that only one side would completely self-destruct and fracture across its internal material layers under identical driving conditions is completely nonsensical. 

3. Premium Expectations: It is highly unreasonable that on a premium, low-mileage car bought from an authorised main dealer, a customer is expected to foot a four-figure bill for a headlight failing internally just eight months into ownership. 

4. The "Pass-the-Buck" Goodwill Loop: Group 1 advised me that they could not process this under the standard dealer warranty and recommended I contact BMW UK directly to request a goodwill case review. When I did, BMW refused to offer any support. Frankly, the responses from BMW UK were robotic, lazy, and completely failed to address my specific questions, concerns, and physical logic. It felt entirely like they had not actually read what I had written. 

Group 1 and BMW were happy to fix the quick and cheap things post-sale, but the moment a significant, genuine material failure occurred, they washed their hands of any responsibility. Extremely disappointing durability and customer care from a premium brand.

I have used the service for 9 years and have had no issues. This time was no different. Exceptional service. Great customer care.

Very kind and helpful staff on the service desk.

We only wish we had read the reviews of Group 1 BMW Chelmsford before wasting four hours of our weekend there.
Throughout our visit, both sales representatives spent a significant amount of time repeatedly going back and forth to their manager to obtain information we had requested. While this was not their fault, it created a frustrating and inefficient experience. Basic questions that should have been answered promptly required lengthy delays.
What was particularly disappointing was the refusal to provide a trade-in valuation during our visit. It was only when our frustration became apparent and we indicated that we would return once all the new cars were available that they suddenly offered to provide a valuation. However, three days later, we are still waiting. There has been no phone call, no email, and no update of any kind. As a result, the deadline for ordering the vehicle we wanted has now passed.
The level of customer service was extremely poor. Sales staff should be adequately trained and equipped with the information customers need, rather than leaving them waiting for answers. Equally, it was disappointing that the manager, who appeared to be available in his office throughout our visit, did not step in to support his team or assist us as customers.
Having now read other reviews of this dealership, we can only say that our experience was entirely consistent with what others have reported.
Unfortunately, we would not recommend this dealership based on our experience.

Will was exceptional. Helpful, instant, 24 hours and courteous and attentive the whole time. Made life easy.

Really impressed with everyone at Toyota Maidstone
They do look after there customers
Got my car serviced and everyone from heather, Matt and Tyler
Was very impressed with the personal video to keep me updated on my car being serviced
Highly recommend Toyota Maidstone

After fixing the car, I became confident in driving again.
Instalment paying is very helpful for me.

Tom was great. Easy to work with and did a great deal on an ID3

Not the level of service I would expect from an Audi dealership.

Fast and reliable service when purchasing a vehicle from them. Provided clear information and made me feel very comfortable throughout this whole experience. I dealt with Ryan Sandland and he was very professional and helped me in any way possible to achieve a pain free purchase.