Bought in Sep 2019 an Iphone 7 32 GB, reconditioned, excellent condition. SInce the beginning normal microphone didn't work - only loud speaker or headset. due to the not essential function, we avo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Risposte rapide. Non potendo spedire a causa del coronavirus, mi hanno subito rimborsato.
Company replied
My experience with grossoshop was great.Although the smartphone i ordered had a problem,they immediately arranged for a pickup and after confirming the DOA problem they gave me a refund.I reorderd the... See more
great customer care ! I had a problem in warranty period and they take care of my smartphone sending to chinese headquarter to repair. Realizing there was no more mainboard to replace my faulty on... See more
Company replied
Company details
About Grossoshop.net
Information provided by various external sources
Stai cercando uno smartphone e vorresti evitare di spendere cifre assurde?
Sei nel posto giusto!
GrossoShop.net è un e-commerce specializzato nella vendita di smartphone e smartdevice di brand asiatici già affermati e apprezzati quali Xiaomi, Nubia, OnePlus, Huawei, Meizu.
Se Android non ti convince, abbiamo la soluzione per te!
Sul nostro shop troverai un ampia gamma di iPhone ricondizionati di Grado A. Si tratta di dispositivi originali Apple, accuratamente testati attraverso più di 30 test di controllo e corredati di tutti gli accessori.
Contact info
Shenzhen, China
- info@grossoshop.net
- www.grossoshop.net
Bought in August 2022 an Iphone 7 64…
Bought in August 2022 an Iphone 7 64 GB, reconditioned, excellent condition.
But after 2 moths, battery is really poor and now it charges only if it is turned off.
31 October 2022
Unprompted review
SCAM
They do not repair devices using as an excuse the fact that there are scratches on the device, scratches that were already present on the phone at the time of purchase! They are scammers, and they can't even be prosecuted because they have their registered office in China!
26 July 2022
Unprompted review
CUSTOMER CARE? nah.
Hi, first of all i did not expect this kind of behavior from the Grossoshop team. I did buy a lot from them and i was always happy with my purchases.. but with the last one is different. About 4 month ago i bought an Iphone X 256GB Space Gray refurbished: it did arrive and It was perfect at first sight.. but after 1 month of use the touch screen became unresponsive and sometimes unusable..That said i contacted Grossohop immediatly MULTIPLE times but they NEVER answered me back! Im trying to obtain a reply on what i can do about my problem every day but NOTHING! They are just IGNORING ME! I even tried to log in with my account just to find out IT DOESNT EXITS (they removed my account for sure..).
If even here i dont get a reply to my problem im not gonna buy anything from them anymore and none of u should do it as well.
p.s: order n. #29936
22 May 2020
Unprompted review
Reply from Grossoshop.net
Ciao Francesco,
Ti comprendiamo in questo difficile momento ma purtroppo, Grossoshop sta trascorrendo un brutto periodo, uno dei più significativi della propria storia, di crisi economica e con difficoltà logistiche ed organizzative ed è stato piegato dall’emergenza sanitaria Coronavirus.
Sono affranto nel dirti ciò in quanto Grossoshop è una realtà presente on-line da più di 10 anni con un’ottima reputazione ed ha sempre assistito al meglio i propri clienti, accogliendoli nella propria famiglia!
Purtroppo, questa pandemia ha lasciato i segni facendo entrare la nostra realtà in un tunnel buio, cupo e senza uscita al momento.
Da quando è iniziata la pandemia e i principali canali di approvvigionamento son stati bloccati, così come si sono verificate lacune nel servizio di assistenza, diversi nostri colleghi hanno dovuto sacrificare anche la loro posizione per la causa.
Ad oggi GrossoShop, non può più contare su un grande e forte team, siamo rimasti in pochi e dobbiamo rimboccarci le maniche.
Anch’io che scrivo questo messaggio sono in difficoltà, non so fino a quando GrossoShop vorrà e potrà sostenermi e permettermi di consolidare e accrescere ed esprimere le mie qualità, ma sono consapevole che se dovesse venire quel giorno, certamente non recriminerei nulla.
Avrei solo ringraziamenti.
Sono davvero triste nel scriverti questo.
Per anni abbiamo accolto ogni tipo di pratica, abbiamo dato ogni tipo di supporto, pur non dovendo necessariamente fornirlo in quanto spesso ci è capitato di ricevere resi e restituzioni che non avremmo potuto considerare.
Nonostante tutto, lo abbiamo fatto perché il modus operandi era indirizzato verso e con i nostri clienti.
Tante ‘solide’ realtà con tale pandemia ad oggi, affrontano un periodo probabilmente ancor più grave di quello di GrossoShop e noi siamo con loro, al fianco loro.
Spero tu ci possa comprendere, stare vicino e sostenere comunque la nostra realtà, sempre.
In ogni caso, restiamo a disposizione... un abbraccio sincero
Bad experience
Bought in Sep 2019 an Iphone 7 32 GB, reconditioned, excellent condition.
SInce the beginning normal microphone didn't work - only loud speaker or headset. due to the not essential function, we avoided getting it back to warranty. after 5 moths, battery is really poor and now it charges only if it is turned off. horrible experience, this is the first and last time I will buy a used phone.
9 May 2020
Unprompted review
Reply from Grossoshop.net
English Language:
Hi Marco,
I am sorry for the problems that have arisen on your product, for which I kindly invite you to send us an email to assistenza@grossoshop.net.
Please write your order number, model purchased, IMEI code and indicate the problems associated with the product in the email.
Within about 48 working hours, you will receive the support you need.
Greetings,
Grossoshop
Italian Language:
Ciao Marco,
son dispiaciuto delle problematiche emerse sul tuo prodotto, per le quali ti invito gentilmente ad inviarci una mail ad assistenza@grossoshop.net.
Riporta nella mail numero ordine, modello acquistato, codice IMEI e indica le problematiche associate al prodotto.
Entro circa 48h lavorative, riceverai il supporto di cui necessiti.
Un caro saluto
Quick answers. Immediate refund because they can't send the item for the coronavirus lock down.
Risposte rapide. Non potendo spedire a causa del coronavirus, mi hanno subito rimborsato.
20 March 2020
Unprompted review
Reply from Grossoshop.net
Ciao Antonio,
grazie per averci recensito positivamente, dimostrando di esser rimasto soddisfatto del servizio offerto, nonostante qualche disagio non causato direttamente dalla nostra gestione ma, dall'emergenza sanitaria Coronavirus.
Un caro saluto e alla prossima
Reply from Grossoshop.net
Hi Stefano,
thank you very much for your positive review! :)
Greetings,
GrossoShop
Worst service I've ever had
Worst customer service I've ever had!
They are terrible in communication and customer service, not to mention shipping!
after ordering an iPhone Xs on November 27th, I now find myself at December 17th and I have nothing! The tracking they gave me is not even visible.
I tried to write by email but they don't even consider you... I wrote on facebook, they read the message and don't answer... or they answer once in four.
they give 12 working days to receive the product... After almost 20 days I have not received anything.
Bad service, bad shipping, horrible service. I will never give you a euro again.
17 December 2019
Unprompted review
Reply from Grossoshop.net
Ciao Samuele,
mi permetto di replicarti in Italiano visto che ho notato che sei Italiano dall'archivio dell'ordine.
anche se sembra scontato dirlo, mi dispiace per il ritardo :(
Hai acquistato poco prima del Black Friday e, nel pieno avvenire delle festività natalizie e, c'è stato un affollamento di merci importante in logistica.
Come puoi notare e con mio dispiacere, non sei l'unico al momento in questa situazione ma sto facendo del mio meglio per dare solleciti a risolverla.
Sono in contatto proprio con la logistica per dare il mio contributo nel migliorare il servizio e ho effettuato un sollecito interno per il tuo ordine.
Non solo, ho dato incarico anche, di inviarti un codice sconto di 10 euro da sfruttare su un prossimo acquisto, per darci nuova fiducia.
Spero che l'evolversi della situazione sia favorevole ad una modifica della tua recensione, che è molto importante per noi.
Per ogni altra info, aggiorna pure la recensione con una nota interna e ti risponderò.
Un abbraccio
Incredibile inaffidabili
Incredibile
Un mese perso per problemi in dogana.
Non affidabili
30 September 2019
Unprompted review
Reply from Grossoshop.net
Ciao Nicola,
sono spiacente del fatto che il pacco sia stato fermato in dogana, a causa infatti di un precedente problema - ad oggi in fase di risoluzione - logistico/organizzativo del vettore DPD.
Ti invito tuttavia, qualora le tempistiche di attesa ad oggi non sono - comprensibilmente - sostenibili, ad inoltrarci una mail ad info@grossoshop.net per poterci permettere di valutare l'emissione del rimborso.
Accetta le mie più sincere scuse a nome di tutto il team, consapevoli di non avere offerto un servizio ad oggi sufficientemente accettabile.
La tua segnalazione e' comunque importante e ci permetterà di perfezionarci e migliorare i punti cardine del processo di spedizione!
Grazie per la collaborazione.
Grossoshop
TOP SELLER *****
17 September 2019
Unprompted review
Reply from Grossoshop.net
Ciao Lorenzo,
grazie per averci preferito! :)
Alla prossima,
Grossoshop
Be careful with Grossoshop
Be careful with the iphones you buy on Grossoshop. Their reconditioned mobile phones grade A are fake. So maybe you pay for a reconditioned iphone 150€ less but it will start to fail the first month of buying it.
Grossoshop has a mobile repair center but normally they will say you that you broke your cell phone so is not a manufacturing error and they won’t repare you anything. In my case, the cellphone that I bought in Grossoshop (un iPhone7 128gb) didn’t read my sim card so I hadn’t coverage the most of the time. A few months later the iphone got a little wet in my pocket on a rainy day and the micro and the audio started to fail. At present, I can't use the iphone I bought for € 370 in Grossoshop less than a year ago and their customer service has not offered me any solution.
I don’t recommend Grossoshop to anyone.
12 September 2019
Unprompted review
Reply from Grossoshop.net
Ciao Claudio,
La pratica è stata accetta dal centro assistenza il 01/08 .
Il centro assistenza effettua un controllo sul prodotto e all’apertura dello smartphone, i tecnici hanno riscontrato sensori di umidità attivi e tracce di ossido sulla scheda madre.
Ti sono state inviate le foto ed e' stato spiegato il tutto in dettaglio.
Hai dichiarato tramite email che ha tenuto esposto il cellulare sotto la pioggia per circa 10 minuti (Lo smartphone ha inziato ad avere il problema relativo alle uscite audio e allo schermo in seguito ad una esposizione alla pioggia non superiore ai 10 minuti).
Hai rifiutato il preventivo del centro assistenza e il dispositivo è stato spedito l'11/09.
Per ogni ulteriore info, dubbio o chiarimento,
Restiamo a tua disposizione.
Grossoshop
Bad support and communication
EDIT: After a few days I was contacted and given more information that my package is arriving late. I have finally received my phone so I can confirm it is NOT a scam. But communication with customer should definitely improve.
Looks like it's a scam!
Ordered the phone, paid for it and didn't receive anything. Got a wrong tracking number. I have contacted the support team and after a week they couldn't give me an answer what has gone wrong and where is my phone!!
It's been 19 working days since my order and I was told I'll receive the phone in 8-12 days.
I'm still waiting for their response but I'm writing this review since I'm being spammed to write a review of my purchase.
11 September 2019
Unprompted review
Reply from Grossoshop.net
Dear Tomislav,
We are aware of how frustrating it is to run into a mismanagement of a long-awaited order.
I answer you as the head of customer service to apologize (which I know is of little use).
I, too, personally, am making online purchases and the frustration of an order in extreme delay is the thing that I would never accept from a professional seller.
Let me briefly explain what happened:
1. for some weeks now we have been changing the processes of customer service management, making radical and important changes in order to improve the user experience. During this process we are the first to feel uncomfortable with customers who suffer delays in responding to emails. Our goal and aspiration is to guarantee real-time responses within a maximum of 12 hours.
2. Since the beginning of July we have been reviewing the logistics processes used so far, the shipping methods used can change continuously and for this reason we always invite our customers to consult the page of shipping conditions that in short words indicates the estimated time for delivery https://grossoshop.net/pages/metodi-di-spedizione. These changes can create confusion and in some cases frustration and we apologize for this too. Our goal would be to deliver in less than 24 hours, but at the moment we have to follow the conditions dictated by our business model who proposes as a mission to ensure a competitive price, with a service at least sufficiently decent :)
That said, I can only tell you that at any time you want you can cancel your order, take the refund immediately and accept our most sincere apologies.
When these things happen, embarrassment is the main thing and we understand perfectly that maybe you will never come back to Grossoshop.
I wish you the best!
Boundle Mi Band 3 perfetto!
10 September 2019
Unprompted review
Reply from Grossoshop.net
Ciao Antonia,
grazie per averci preferito! :)
Alla prossima,
Grossoshop
Display parte superiore del telefono…
Display parte superiore del telefono non funzionano
6 September 2019
Unprompted review
Reply from Grossoshop.net
Ciao Ranjit,
ti invito, qualora hai riscontrato problemi allo smartphone, a scriverci una mail ad assistenza@grossoshop.net oppure, a scriverci tramite il form contattaci al link sotto indicato, indicando la richiesta di supporto specifica:
https://grossoshop.net/pages/contattaci
Riporti all'interno della sua richiesta, il nr. ordine associato all'acquisto.
Entro circa 24/48h lavorative le sarà cosi fornito il supporto di cui necessità e le saranno indicate le istruzioni per poter provvedere alla restituzione del dispositivo.
Grossoshop
Reply from Grossoshop.net
Ciao Federico,
grazie per averci preferito! :)
Alla prossima,
Grossoshop
K20PRO
Good service and communication and more freebies item like tempered glass screen protector and 1 case on my K20Pro
20 August 2019
Unprompted review
Reply from Grossoshop.net
Ciao Jan,
grazie per averci preferito! :)
Alla prossima,
Grossoshop
Prodotto arrivato abbastanza celermente…
Prodotto arrivato abbastanza celermente per essere un vendor cinese (in realtà però ho visto dal tracking che è partito dalla Gran Bretagna e non dalla Cina).
Nella confezione ho trovato gentile omaggio di cover (oltre quella fornita da Xiaomi) e ben due confezioni di marche differenti di tempered glass per lo schermo.
Niente di negativo da dire. Speriamo solo non si rompa il telefono per testare anche il customer care
Product arrived quickly enough to be a Chinese vendor (in reality, however, I saw from the tracking that it started from Great Britain and not from China).
In the package I found a kind gift of cover (besides the one provided by Xiaomi) and two packs of different brands of tempered glass for the screen.
Nothing negative to say. We just hope the phone won't break to test customer care too
9 August 2019
Unprompted review
Reply from Grossoshop.net
Ciao Sandro,
grazie per averci scelto! :)
Alla prossima,
Grossoshop
Perfect
Delivery in 10 days,
Mi9t fantastic product in perfect condition
6 August 2019
Unprompted review
Reply from Grossoshop.net
Hi Mario,
thank you very much for your positive review! :)
Greetings,
Grossoshop
Reply from Grossoshop.net
Hi Domagoj,
thanks for your positive review! :)
Greetings,
Grossoshop
Bad experience, customer service not Recommended
"Grade A" Iphone seemed promising, but battery dead after 6 months, no warranty on the battery and Iphone warranty lost if battery replaced elsewhere...
PAY ATTENTION WHEN BUYING TO THIS SHOP 😉
Never ever !
1 August 2019
Unprompted review
Great Shop,a littel bit slow,but verry…
Great Shop,a littel bit slow,but verry nice.Good cominication.I buy my next phono also there.
21 July 2019
Unprompted review
Reply from Grossoshop.net
Hi Helmut,
thank you very much for your positive reviews! :)
Greetings,
Grossoshop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.