Groomit Reviews 

Easy appointments
My groomer Sally J. Is Great!
Van on scene to groom your pet
And just overall great, makes it so easy to get your pets well taken care of and very cost efficient. I love Groomit!

They never came after waiting so long very unprofessional company I paid 196 for a medium dog which is extremely expensive and now they can suck my 🍆

If I could give Penny in Houston, more than 5 stars, I would. My cat was acquired from an 79 year old woman with brain cancer. He is has a lot of long hair. It was a matted mess. He is anxious and a giant, 15 pound chicken. Penny took excellent care of him. She asked permission to shave him if needed. There were no surprise charges. She is a very kind person. She was extremely punctual and professional. The cat whom I expected to be in hiding for hours, is already out. He is running around the house at top speed. He hasn't done that in a long time. He feels so good. I will definitely book with Penny again.

The service itself is also really easy to deal with. There was a glitch in the app making it look I initiated a refund. The groomer was on the way. I called the customer service line and got an actual human. She looked into the issue and assured me it was a small glitch in the app. This has been a positive experience.

The groomer was prompt and efficient. He came a day after a bad snowstorm, he didn't ask to reschedule he texted me and said he would be late which was expected because of the blizzard. But he kept me notified of his arrival. He did a great job on both of my dogs.

On time, great with my pets and did a great job. I would highly recommend you and your groomer.

Our puppy is getting on in years and the gentle folks at groomit get her pretty without her fears heading for one more painful treatment. God Bless!

I had one of the most unprofessional, misleading, and frankly alarming experiences I’ve ever had with a service platform.

We booked a Premium/Gold grooming package specifically advertised as including same-day availability, because our cat has severe matting and requires careful handling. Based on Groomit’s own representations, a 2:00 PM appointment was confirmed.

Because the grooming required preparation, the cat was given gabapentin (a very mild, commonly prescribed anxiety medication) by his regular veterinarian in advance of the confirmed appointment. He was monitored closely the entire day and responded calmly and safely.

Here’s where everything went off the rails:

At 2:01 PM (after the appointment time had already passed), the groomer finally called.

She stated she would be 1 hour and 45 minutes late—if she could even make it at all.

Her explanation was traffic and that a prior client had “last-minute upgraded” to a Gold package.

She suggested rescheduling to the next day and asked that the cat be medicated two days in a row, which is medically inappropriate and was clearly communicated as such.

During the call, the groomer did not even know the pet’s name, repeatedly calling him by the wrong name, which raised serious concerns about whether she had reviewed the booking at all.

When these concerns were raised, the groomer hung up abruptly and blocked the phone number.

Immediately after, Groomit customer service was contacted. Based on the facts, they issued a full refund, and we were forced to find another groomer because this experience destroyed all trust in the platform.

Then it got even sketchier.

After:

the appointment time had passed

the groomer blocked the number

Groomit was notified

the refund was processed

and a review was left

We suddenly received messages implying the cancellation was initiated by us, which is categorically false. Groomit later claimed a call was received requesting cancellation—despite the fact that the groomer had already blocked communication and failed to show.

This feels like retroactive narrative control, not customer service.

This is not about a refund. This is about a platform that:

Misrepresents service availability

Employs groomers who fail to show up and block clients

Contradicts its own timeline

Attempts to rewrite events after the fact

When pets are involved—especially cats requiring medical consideration—this level of incompetence and dishonesty is unacceptable.

I would strongly caution anyone considering Groomit: do not trust the scheduling, do not trust the communication, and do not trust the post-incident explanations. The screenshots tell a very different story than Groomit does.

My dog was treated extremely poorly and came back covered in small cuts and was hurting for weeks. The groomer arrived two hours before the selected time frame so I had to cancel meetings to accommodate him. The two previous groomers booked BOTH canceled (one while he was “on his way”).

.Excellent

Groomers are wonderful and they take such great care of my Bella!

The person was 1 and half hours late. His van wasn’t prepared. I wanted deluxe package. He says that he cut her name. He didn’t. He didn’t give her a bath! Nothing! I want a refund

Great Bella looked great and she was groomed well.

Overall it was a good experience! The person took their time, communicated well, and did a good job!

Very Uneven cut I had to trim extra hunks of hair. Really felt overcharged

Groomit provides excellent service, the groomer they sent did a wonderful job in grooming my dog. I will be using them again and will recommend groomit to friends and family

I don’t usually leave negative reviews, but Groomit has canceled on me more times than they’ve actually shown up. Cancellations are often last minute — sometimes just hours before — or they’ll change the appointment time after you’ve already booked and paid.

I gave them another try after a year and a half, and the groomer was a complete no-show. When I contacted customer service, they were unhelpful and rude — even telling me “good luck finding another grooming service that meets your expectations.”

All I expected was for someone to show up as scheduled. Groomit is unreliable, unprofessional, and doesn’t respect customers’ time.

The groomer you sent, partially was amazing

The pet groomer, Payshance (sp?) is wonderful! The service is great, expensive, but worth it. Our fur baby likes her. Can’t beat it.

Emily is amazing with our dog Cody. He used to be scared to get groomed but now loves seeing Emily at our door. He loves all gentleness and kind treatment. She’s truly someone who cares for dogs and their feelings about getting groomed or cleaned.