Gritty Soul Reviews 

I ordered a jumpsuit on May 16 with a delivery window of 4 days and I just received it today 14 days later! It definitely does not look like what’s in the picture! Cheap material and the zipper barely goes up! It’s so sad I don’t want to even return it for a store credit! Tries to support a black business but this was very misleading

Poor customer service, does not deliver their product when ordered. Sent multiples emails regarding not receiving my order, received two response stating that the order was going to be shipped and to this date have not received the merchandise. It has been over a month, and no item. Take your money and does not shipped the merchandise. I never will order from this small "Black-Owed Business." This is why you cannot support your own.

Oh my God I guess I should have read reviews before ordering 😬Lord I'm waiting on my package I hope I get it

I ordered a pair of Jeans on Jan 2 2025 never received them I tried calling no luck I tried tracking the package no luck as well...I have emailed them several times no response this company is very un professional beware don't buy......this business is a SCAM!!!!!

Hello Ladies!
I recently started ordering from GRITTYSOUL.com again & for the past 5 orders I have had NO ISSUES!!!! They are way better now so please give them another chance!

I have been waiting for an expedited order since December. I forgot i had the same problem 2 years ago. We are in the same city and they have still not shipped one pair of jeans. I will be escalating a refund.

RUNNNNN don't walk from THIS company!!!! This company is a scam and the worst type of scam at that!! They try to string u along making you think you're getting your purchased items when they have no intentions on sending you anything and keeping your money. They use the same m.o. for nearly every review. I purchased several items on Dec. 5th. They only sent one shirt, which was the cheapest item I purchased and kept the rest of my money. There was very limited communication and a standard lie as to why shipment has been delayed. Each time they say the remainder of my order will be shipped out tomorrow and obviously it's a scam at this point. This place needs to be flagged as a scam. You can expect this to happen to you if you purchase from this site and company!

Customer service was the worst,no communication what so ever.I will never consider buying from here again.

I am.still waiting on my order I received an email stating their company was hacked reason for delay. I was made a false promise that my order will b filled and it has been 1 my now. No respond to email and previous conversations was asked to remove my remarks on this site. But I noticed they keep posting new items but avoiding the ability to fill orders. This is not good customer service .their items are hot but they are horrible and this is my last attempt asking for my order. This is very unprofessional and unacceptable..the money I spent with this company and the treatment I rather shope else where. Trust me shope else where they don't care about u or value u as a customer.

I have a gift card of $45.21 and have tried placing order several times and it won’t accept the gift card, I have emailed them over 5 times with no response back, ordered from them in the past with no problem and always received my clothes within a week now I can’t even reach them no phone# to call, I don’t advise ordering anything from this company.

Never again!!’ No order no money back or nothing. I’ll stick with the stores I been dealing with. Been 5 months haven’t got anything

Buyer beware: I have ordered from this company before it’s was a while ago. I received the two T-shirts. I just recently ordered a pair of pants on 9/14/2024. The money came out of my account, but the pants never came. On Oct 4 2024, I received an email apologizing and expressing that I would receive my order, but their account was hacked and they’re just getting possession of it again . But the pants still did not come no email came telling me it was shipped and now they won’t respond to any emails and I’ve sent plenty to the form it may come across as harassment, please save yourself the hassle and trouble and disappointment do not order from this company. This is a bad black business …trash. And one star is too many stars for Gritty Soul

Don’t order from here you’ll never get it! Luckily they got sick of me posting comments under their IG page when they had their comments turned on and refunded me my money back. This place couldn’t offer their clothes to me for free.

I have ordered several times from Gritty Soul and have been completely satisfied. Quality Clothing and fast shipping.

I ordered 2 items, one on August 17th and the other on Sept.3rd. I have yet to receive my merchandise. I reached out and was told it would be shipped out on Set.24th but still no shipment confirmation.
Now the website is down due to a new launch but supposedly you can still contact them which I did 5 days ago and still haven't received a reply back. I'm so out done with them. I ordered those items for special occasions and had to find alternatives.

I ordered my 2 piece outfit August 8, no tracking no package. . They finally answered my email last week stating I’ll get a tracking by Friday followed but I’ll get the tracking by Tuesday in the same email. Well it’s Tuesday and I’m waiting. They must order from china and sale on their sight. I suggest the remove the items when they sale out. This is ridiculous. Buyer beware. I’ve had a few success stories but this is my 3rd time with this issue.

I am still waiting on 3 items from September 2023, I really like the clothes from this site but taking people money and not sending them what they paid for is not a good business practice. I have not received a response to my inquiry about my missing items.

I have use this company over the last three years. Sometimes things would occur and cause a late arrival or they overlap orders. That's fine things happen. However when it becomes a regular and noone answer your many text ( only way of communicating.)
I had over 5000 reward points. I tried to purchase and found out the one order (45 or 50.00) I changed my mind and said I would pay and save my points. That has been over 6 months and still don't have them.
I have received partial orders with no reason when, why or anything.
She isn't registered with the BBB.
I have copies of every order,refund,credit I have received from her.
I'm sure what ever she had going could have been handle differently with your clients. I would like to hear from someone about all the money, reward points,missing items I don't have.
Ladies this isn't a small amount of money, I have used and didn't get a complete order for or an explanation for.

While the shipping experience was satisfactory, the outstanding customer service provided by Gritty Soul truly stood out. Their team demonstrated remarkable attentiveness, responsiveness, and went the extra mile to guarantee my complete satisfaction with the order.

These jeans are a game-changer! Not only are they incredibly stretchy, but the quality of the fabric is 💯. I will rock these!!!. - Brooke ⭐ ⭐ ⭐ ⭐ ⭐