Very pleased with my capsules and smart tin to keep them in. Wasn’t keen on the house blend but that’s personal taste and I really enjoyed a lot of the others. My current favourites are sweet miso and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I was having a problem with the website when setting up my subscription, and it reverted back to whole bean refills rather than ground coffee. I contacted Grind, and they offer... See more
I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍 I have a subscription with very quick + free, packaged well... See more
Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more
Company details
Information provided by various external sources
Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.
Grind - Shoreditch, London
Written by the company
- Grind at Home.
- Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
- Letter-box friendly.
- We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.
Contact info
8-10 New North Place, EC2A 4JA, London, United Kingdom
- 020 3019 1806
- hello@grind.co.uk
- www.grind.co.uk
4.1
Great
13K reviews
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Dreadful company - do not give your hard earned money to them
Grind2 machine did not work first time used. No telephone number to speak to someone about this. E mails with customer services slow and fruitless. Company currently refusing to provide details of how to return the product, confirm they will pay postage and provide details of how to make a complaint. Have never in my life dealt with such an awful, shoddy company. Do not purchase a coffee machine from this company - you will live to regret it.
19 June 2026
Unprompted review
Reply from Grind
Hi Sue,
We're sorry to hear that you've been disappointed with your experience.
We have replied to your emails and are continuing to work with you to resolve this matter. We understand how frustrating it is when a product doesn't perform as expected, particularly on first use.
We do have established returns and complaints procedures in place, and our team is available to guide you through the next steps. We're committed to finding a suitable resolution and have been responding to your queries as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
Love Grind
Love, love, love Grind! Prompt delivery, great selection and good coffee! I’ve even bought subscriptions as gifts now! A happy customer. Thank you!
11 November 2025
Pods keep falling apart in machine!
Purchased my first order of Grind coffee through the MSE website at a decent enough price and the House Blend flavour is nice. However, after a couple of weeks, I’d have to say roughly 1 in 3 pods just evaporate in my Nespresso machine when the water tries to go through it - the paper covering peels off and water doesn’t flow through it - very annoying! So although a good price to start with, it’s probably worked out considerably more expensive overall. While I like the idea of compostable pods, unfortunately I won’t be returning.
10 June 2026
Reply from Grind
Hi Dylan,
We're sorry to hear you've experienced issues with your pods, especially as you've otherwise enjoyed the House Blend.
This certainly isn't the experience we want our customers to have, and we'd love the opportunity to look into this further. If you could please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to investigate and help find a resolution.
We appreciate your feedback and hope to hear from you soon.
Grind coffee is always good
Grind coffee is always good! I love the Pokemon tin, but wish the Pokemon merchandise was a bit cheaper, then I'd buy the hot/cold cup, but I feel it's too expensive. But we love the coffee :)
10 June 2026
Reply from Grind
Hi Sue, thanks for your review! We’re glad you’re enjoying the coffee and the Pokémon tin.
We really appreciate your feedback on the merchandise pricing and will pass it along to the team. Please do reach out to us over email if you have any questions :)
- The Grind Team
Items weren’t shipped until 6 days…
Items weren’t shipped until 6 days after I placed the order, I had to reach out regarding the delay of which I was told one item was out of stock. Then they shipped with Royal Mail who haven’t been bothered to deliver the parcel and it’s now stuck in waiting to be delivered. Until they can use another reliable courier it might be best to avoid large orders
12 June 2026
Reply from Grind
Hi Bee,
We're sorry to hear about your experience and completely understand your frustration.
Unfortunately, due to an inventory issue, one of the items in your order was temporarily unavailable, which resulted in a delay to dispatch. We appreciate that this isn't the level of service you expected from us, and we're sorry for the inconvenience caused.
We're also sorry to hear that your parcel has experienced delays with Royal Mail. Once an order has been handed over to the courier, delivery is unfortunately outside of our direct control, but we understand how disappointing this is when you're waiting for an order to arrive.
If your parcel still hasn't been delivered, please get in touch with us at shop@grind.co.uk and our team will be happy to take a closer look and help however we can.
Great tasting coffee!!
Great tasting coffee!! Also, like the cool tins. Super fast delivery!! 5 stars!!
1 May 2026
I am loving my new Grind 2 machine and…
I am loving my new Grind 2 machine and also the milk frother. Coffee is great and I am pleased the pods are biodegradable. Aesthetically they look terrific.
16 June 2026
Happy customer
Well I already buy your products but have just started making "cold coffee" - wonderful. Thank you
16 June 2026
LOVE THIS COFFEE .
LOVE THIS COFFEE .
Ordered the pokemon tin with the pistachio nexpresso pods .
They taste amazing .will order again .
27 March 2026
Absolutely delicious coffee
Absolutely delicious coffee. I took advantage of an intro offer and brought all three different blends to try. I've yet to try the light blend, but both the house and dark blend are delightful. I use a Moka pot, and the grind is perfect. We do tend to drink them mainly as lattes or iced lattes, and the strength and flavour is not lost in the milk. I'll be buying more for sure 😋
9 June 2026
I love grind coffee
I love grind coffee! I love the brand, the story and the taste. And I love the Grind coffee shop in bank when I visit my London office.
9 May 2026
Not compatible with Nespresso
Ordered coffee pods - they are not compatible with Nespresso machines. They may fit but the hot water struggles to get though the pod. I have ended up throwing multiple pods away trying to fill one cup of coffe.
14 June 2026
Reply from Grind
Hi Sarah,
We're sorry to hear you've experienced issues with your pods.
Our pods are designed to be compatible with Nespresso® Original machines, so this certainly isn't the experience we'd expect. We'd love the opportunity to look into this further and help get things sorted for you.
Please get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, and our team will be happy to investigate and find a resolution.
We look forward to hearing from you.
Nice coffee overall
Nice coffee overall, and I've used them for years. However, I did have an issue recently with several of the Pistachio pods. I bought three boxes and over a dozen gave out a few drips before the end burst open and coffee grinds came out, all other flavours and blends have been fine and their delivery service is good.
18 June 2026
Unprompted review
Reply from Grind
Hi there, thanks for your review although so sorry to hear about the issue with the Pistachio pods!
Please email us so we can help sort this out for you as we want to make sure you have the best experience possible.
- The Grind Team
Going the extra mile
When the free tote bags included in a recent promotion ran out, I received an email telling me Grind had replaced the original bag with the new version at no extra cost, fantastic customer relations!
Love taking advantage of some great offers to keep my coffee stocks topped up at a great price and this was a lovely gesture from an amazing company
2 June 2026
Love the coffee
Love the coffee. Prefer the dark blend, smooth and rich. One of the few blends I come back for again and again.
15 June 2026
Great environmentally, slight lack of practicality
I like how these coffee pods are better for the environment but when I used the pods (with the right coffee machine) the coffee came out for a second then it started to drip feed into my cup. I also tasted a bit of paper which wasn't fun. I feel like there could be more of a balance in being environmentally friendly and practical! Yummy coffee though!
The delivery was great and it came sooner than I expected! Good quality product and a great collaboration with Pokémon!
8 June 2026
Reply from Grind
Hi Elizabeth,
Thanks for taking the time to leave a review.
We're delighted to hear you enjoyed the coffee, loved the Pokémon collaboration, and that your order arrived sooner than expected!
We're sorry to hear that some of the pods didn't perform as expected in your machine and that you experienced a papery taste. This certainly isn't the experience we want our customers to have. Our pods are designed to be compatible with Nespresso® Original machines, so we'd love the opportunity to investigate this further.
If you could get in touch with us at shop@grind.co.uk with your order number and the batch code from the pod packaging, our team will be happy to look into this and help find a resolution.
Thanks again for your feedback, it really helps us continue to improve.
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