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Grind Reviews 

13,000
•
TrustScore 4 out of 5

4.1

Coffee Store
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Review summary

Created with AI, based on recent reviews

Considering 1,526 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and taste of the coffee, with many appreciating the product quality of machines, accessories, and compostable pods. Reviewers frequently highlight efficient delivery and exceptional customer service, often described as helpful, prompt, and caring, contributing to an easy ordering process. However, some customers noted occasional delivery issues, including lost orders or damaged packaging. A few also found certain coffee flavors not to their liking, or experienced problems with pods blocking or leaking. Some reviewers were dissatisfied with Grind coffee machines' quality or functionality, and a minority reported negative experiences with customer service regarding returns or communication.

What people talk about most

Product

People report positive experiences with product, often praising the delicious coffee and the quality of items... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the delicious and... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, often highlighting its speed and... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease and speed of ordering and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was very easy to order 3 flavours of coffee pods. The free tin was also an added bonus. The only disappointment was that I did not enjoy the honey nut limited edition flavour I had not tried before... See more

Rated 4 out of 5 stars

i ordered beans not powder so i emailed and they cancelled my order really fast allowing me to reorder powder, unfortunately the house blend just isn't strong enough for what we like. service was fa... See more

Company replied

Rated 5 out of 5 stars

Quick order and delivery process. Machine look really good and sleek in the kitchen. The milk attachment is very good. The mechanism can feel clunky with other pods but works absolutely fine with Grin... See more

Rated 5 out of 5 stars

Customer service was brillient as had question about my order. Coffee and pokemon tins arrived really quick. Coffee tastes amazing only downside was one tim was slightly dented on arrival but easily p... See more

Company details

  1. Coffee Store
  2. Coffee Machine Supplier
  3. Coffee Roasters
  4. Coffee Shop
  5. Coffee Stand
  6. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,000)

1,512 reviews in the last 12 months

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Rated 4 out of 5 stars

First order got lost in the post

First order got lost in the post, (nothing to do with Grind) but once I notified Grind, it was dealt with immediately and a replacement sent out.
Many thanks

1 July 2026
Grind logo

Reply from Grind

Hi Helen,

Thanks for your review!

We're sorry to hear your original order got lost, but it's great that our team managed to sort it out for you.

We always aim to provide a 5 star service, so we'd love to hear from you about how we could elevate your experience even further - please email us on shop@grind.co.uk if there's anything else we can do for you.

Best wishes,
The Grind Team

Rated 5 out of 5 stars

Great customer care!

I had an issue with receiving the wrong delivery, but the customer service was excellent. They sorted everything out quickly and efficiently with no hassle. I really appreciated how responsive, helpful, and professional the team was throughout the process. Mistakes can happen, but it's how a company handles them that matters, and they did a fantastic job. Thank you for the great customer care—I wouldn't hesitate to order from you again!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

I love Grind!

I love Grind, their coffee is amazing & I also treated myself to the new Grind 2 Coffee Machine which looks the business in my kitchen!! 😍
I have a subscription with very quick + free, packaged well delivery which is really easy to set up & any queries just email & they get back to you promptly (even on a Sunday) !! You can tell the staff really care about customers & are passionate about the product they sell & rightly so! I’ve even converted my sister & my Mum to Grind & they now love it as well 😍

28 June 2026
Rated 4 out of 5 stars

Love the coffee and that the pods are…

Love the coffee and that the pods are biodegradable! We’ve had a few batches of dud pods here and there but overall happy.

21 June 2026
Grind logo

Reply from Grind

Hi Jane,

Thanks for taking the time to leave your review!

We're so glad you've been enjoying the coffee so far, although it's disappointing that you experienced some issues with a few of the pods.

We'd love to bring your experience to 5 stars, so please email us on shop@grind.co.uk with your feedback on how we can make it better for you!

Best wishes,
The Grind Team

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