Grind Reviews 

13,226
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,533 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery services alongside the attractive, eco-friendly packaging that keeps items completely secure. People also deeply appreciate the delicious coffee flavors, wonderful design choices, and the extremely helpful customer service team available. However, some reviewers noted occasional issues with stock availability leading to frustrating and unexpected order cancellations. A few individuals also experienced performance problems with certain coffee machines and pods during their daily use. Other customers mentioned that delivery delays or premature arrivals occasionally created unexpected challenges when planning holiday gifts.

What people talk about most

Product

Customers had positive experiences with product, noting that it feels well made and gives a really consistent... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the coffee is delicious with amazing... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping, careful... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers praising prompt delivery,... See more

Customer service

People report positive experiences with customer service, often highlighting attentive support agents who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the coffee bean advent calendar for my husband for Christmas but am shocked to have received it already, 12 weeks before advent. I always thought you were meant to use coffee beans as close... See more

Company replied

Rated 4 out of 5 stars

We have enjoyed the advent calendar for the past two years and look forward to opening up each day in December this year. The design looks more interesting than previous years. I docked a star as we t... See more

Company replied

Rated 4 out of 5 stars

Delivery quick and perfect. I have had the Iced Oat Caffè Latte cans and the decaf Pods before, knew what I was getting, they are great and a regular purchase. The only new purchase was the Li... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered ground coffee rather than whole bean. A mistake that I realised seconds after I made it. This was so gutting, but with a newborn baby & a lack of sleep mistakes can happen. I em... See more


Company details

  1. Coffee Store
  2. also in
  3. Coffee Machine Supplier
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Stand
  7. Coffee Wholesaler

Information provided by various external sources

Grind at Home is the retail extension of London cult coffee and restaurant brand, Grind. Bringing quality coffee products straight to your door in sustainable packaging.

Grind - Shoreditch, London

Written by the company

Grind at Home.
Bringing our quality coffee to your door in compostable Nespresso-compatible coffee pods. Everything from the box they come in, right down to the paper lids on each pod is fully-compostable and completely organic.
Letter-box friendly.
We're committed to creating less packaging and waste form our products, with letter-box friendly refills, you can keep your Grind pink tin and fill it up with Nespresso-compatible pods, whole bean or ground coffee refill packs.

Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

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4.1

All reviews

(13,226)

1,419 reviews in the last 12 months

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Rated 1 out of 5 stars

Having issues with my pod machine

Having issues with my pod machine, ( it's stopped working)
Trying to get any troubleshooting advice from customer service is impossible.
It's 5 days per email response.
If you are thinking of buying one of these machines, I urge you, think again

1 October 2026
Unprompted review
Rated 5 out of 5 stars

I have been a regular customer of Grind…

I have been a regular customer of Grind for a while now and requested advice about a recent batch of whole beans . I have been really impressed with the speed and customer care of this company in dealing with the matter. It shows that they care about what they do about their coffee.

25 September 2026
Rated 5 out of 5 stars

Great experience as always

Ordering was easy peasy, delivery quick, packaged really well. It was the match set I ordered as part of a present for my daughter. It looks really lovely and great quality. We have both ordered before from Grind and will continue to be loyal customers

23 September 2026
Rated 5 out of 5 stars

My coffee grinder

Really happy with my GRIND Coffee hand grinder. It feels well made, sturdy and easy to use, and it gives a really consistent grind. I like that I can adjust the grind depending on how I’m making my coffee, and it’s compact enough to store easily.
The quality is great and it’s made a noticeable difference to my coffee. Overall, I’m really pleased with it and would definitely recommend it to anyone looking for a good quality hand grinder.

2 June 2026
Rated 1 out of 5 stars

Ordered the Mew cap on their website…

Ordered the Mew cap on their website only to be told my it had run out of stock so the order was cancelled. They were woefully unprepared for the popularity of their Pokémon products and the exploitation of scalpers who bought everything up to sell on eBay at inflated prices.

Also, be aware that if you use a discount code and it brings the total order below the free postage threshold, you will have to pay postage or buy something else - there are no products cheaper than their cheapest postage charge! I've never known a company to charge for postage by the total order amount and not the full price value of their products. Very sneaky tactic to make people buy something else to qualify for free postage.

9 May 2026
Rated 5 out of 5 stars

Good price

Im not the biggest coffee drinker so im pretty fussy what i buy and this has been my go to for a while now. Good price and fast delivery too.

22 September 2026

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