Greenfutureenergy Reviews 9

Air Source Heat Pump installed with the wrong inhibitor. NIBE the manufacturer confirmed that antifreeze should not be used in their systems. Circulating pump eaten away and replaced. Subsequently we had to replace 9 radiator values that had all failed but GFE refused to reimburse us or accept responsibility. Their customer service is appalling, they just ignore you. Avoid them like the plague

We had a comprehensive energy system installed by GreenFuture Energy, including solar panels, a battery system, an Air Source Heat Pump, a new hot water cylinder, and new radiators. From start to finish, the supply and installation process was handled excellently.
We had our annual service carried out last month by Asher, and we couldn’t be more impressed. He arrived exactly on time and completed the manufacturer’s required service to an exceptionally high standard. He was incredibly thorough and took the time to explain exactly what he was doing at each stage, which we really appreciated.
It is reassuring to find a company that maintains such high standards of maintenance long after the initial installation. We would be more than happy to recommend Greenfuture and will certainly be using them again when we are ready to install our electric vehicle charger.

Mike came and did a full bathroom renovation for us. Attention to detail on finish was great. Very thorough. Very friendly too. Happy with the finished result - thank you

Had my water softener replaced, couldn't be more happy. Green future representative arrived on time, work was carried out to a hig standard, was very clean and tidy, took my old softener away. Completely happy with the service and would recommend. Thank you so much.

I also had a great experience with Green Future Energy. We had our old oil-fired central heating system replaced with a new air source heat pump and new radiators. And GFE also suppied and installed an array of PVs and batteries.

The installation work was faultless. GFE arrived when they said they would, they were knowledgeable and friendly, and everything was left clean and tidy at the end of each day. Nothing was too much trouble for them - radiators were hung where we wanted them even when it was a hassle for them to change the piping around - they could not have been more flexible and helfpul. In every little thing they seemed to go above and beyond what we expected. They were extremely professional.

My heating and electricity bills have plummeted and I could not be more happy with the performance of the new system. Post-installation care has also been excellent. They have been back a couple of times to upgrade firmware and apply the latest software patches, and any time I have had a problem or question they have been available to help.

It's rare these days to get really top notch service. Go with GFE if you possibly can - I can't recommend them highly enough.

We have used Green Future over the years for numerous issues, they have updated our underfloor heating system, advised us expertly on making it run efficiently. We recently asked them to install Solar Panels & Battery Storage, they gave us a very comprehensive survey and competitive quote within 48 hours. Advised us on the most efficient system based on our individual requirements. The system was installed 2 weeks later, it took just over a day to get fully operational. At all time the communication was first rate, they kept us informed on progress etc and the installation was finished with no disruption. They gave us excellent support in getting the best out of the system, documentation was received very quickly for us to get the system registered and begin receiving payments for our supplier.

Excellent service from start to finish, constant communication and professional approach to really help me when I only had a small window to resolve my issue, great service!

We had a very different experience with GFE. We were replacing our entire central heating system including a new oil tank and boiler as well as adding radiators at various point around our six bedroom grade II listed property.

From the get-go Rick who has PMed the project has been patient with us while we sorted out the renovation alongside our busy lives.

The team were knowledgable, efficient and polite. Gary who oversaw the project was a pleasure to have around. The boiler is up and running and the house has new heating for the first time in over three decades. It was also reasonably priced upon comparison quotes.

We will definitely use GFE again and recommend them!

Be warned-do not use this company. 
I believe future customers who are looking to engage with this company should be made aware of exactly how poorly they are equipped and conduct and operate their business. 
The list of issues with their plumbing and electrical workmanship was very extensive on our new build property. GFE were unable to fulfill pretty much all the work they carried out and what they did complete was either flawed, faulty, damaged, missed or incorrectly positioned. 
 
 
The following is just some of the issues -
 
1. For 12 months their  ‘renewable's expert’ (Rylan Sibley-who was also supposedly managing our project) was unable to connect my Photovoltaic panels to generate electricity and constantly blaming the issue on faulty panels.  This was then rectified by an independent 3rd party within two hours of them attending. The independent 3rd party also pointed out the
2. inverter had been incorrectly installed to regulations.
 
 
The project manager mentioned above had numerous occasions where he was uncontactable for several weeks at a time, without putting arrangements in place to allow for this. That was incredibly frustrating having other trades waiting on instructions, and was also costly. 


3. GFE had no understanding of how to install the ground source heat pump (GSHP) so that it would work correctly. GFE had messed up not only the circulation pumps but were also unable to get the heat pump to correspond with the thirteen hard wired thermostats around the building. So for three years with GFE not admitting their workmanship was faulty or incorrectly installed, we had to manually control the heating system ourselves. GFE could have used this as a learning experience, working on ways to install the equipment correctly, but they just wouldn’t acknowledge responsibility, instead constantly denying there was anything wrong with their installation. 
 
4. The Under floor heating (UFH) design (which now cannot be changed) was such that all the rooms have been linked into the same circuit, this meant that the house was running at one temperature irrespective of all the individual room thermostats which had been hardwired into the house, that we could do nothing about.
 
5. GFE wired my external lighting circuit into the house  downstairs lighting circuit, meaning if any of the outside lights tripped then the whole house would trip. This was done just so GFE could save money, time and materials, which had been paid for in full. 
 
6. GFE missed numerous items off the schedule that I had supplied to them before the building work started, but GFE still managed to charge me in full for these missed items arguing and lying that they were not included.
 
7. Amongst many other items throughout the house, GFE damaged our lovely polished concrete floor (and again this can-not be rectified). GFE damaged nearly all the light fittings they installed, they were unable to install the LED strip lighting correctly, the first fix wiring meant that the switches, speakers and sockets were all positioned incorrectly which once you come to second fix little can be rectified and we as the customer should not have to check these details once an electrical diagram has been supplied. The list goes on. GFE were even unable to invoice properly, consistently overcharging. 
 
8. They literally ruined everything they touched!
 
 
After THREE long years of trying to get GFE to sort out their mistakes, which they would never take ownership for and constantly denied and avoided taking responsibility, even though it was validated by qualified external independent companies coming in to look at GFE workmanship.
Basically GFE did everything they could to try not to address the issues which led us to eventually pursuing the legal route to get some kind of compensation.
 
Dealing with the GFE employees and management(Paul Robinson owner) was with out doubt the worst experience I have had with any company, they lied constantly, and I know from their employees that we were not the only ones that experienced these issues. To be honest I am not sure how this company gets away with it, they have absolutely no morals or integrity whatsoever….use them at your own peril!