3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more
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I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more
I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Reply from Greatmats.com Corporation
We are sorry to hear that this customer's order was delivered damaged and have reached out to obtain additional information so the issue can be resolved.
Excellent service and product
Excellent service and product. Superb quality flooring for dance practice. Shipped and delivered very fast too.
5 June 2026
Still haven't received the complete…
Still haven't received the complete delivery after about a month after ordering. The customer service has been good but still missing a mat and they are blaming the 1 out of 23 on Fed EX.
5 June 2026
Reply from Greatmats.com Corporation
We understand the frustration caused by missing packages and contacted FedEx as soon as the customer reached out to let us know this happened. They confirmed the package was in fact lost so we have made arrangements to have a replacement mat sent to this customer.
I still haven’t officially installed…
I still haven’t officially installed the mats that I ordered, but the ordering process, knowledge of staff, and the delivery of the mats, along with my custom logo, look great and arrived in perfect shape. Really looking forward to using them in the coming months and years. Thanks!
9 June 2026
I ordered some mats and Jake called me…
I ordered some mats and Jake called me and gave me a great suggestion on how to save on shipping costs. Great customer service.
9 June 2026
Product looks good
9 June 2026
Excellent from order to delivery
Excellent from order to delivery! The mats are excellent quality.
4 June 2026
Easy to order and timely delivery
Easy to order and timely delivery. Absolutely no issues.
3 June 2026
Always on time and great flooring!
1 June 2026
Kaitlyn Saved Me Hours — and Got It Exactly Right
One phone call with Kaitlyn, and I never looked at another website. Over the course of a few phone calls and emails, she mapped out a complex floor layout for my workout room tile by tile, steered me to exactly the right product, and treated my project like it was her only one. This is what real customer service looks like. Don't shop around — just contact GreatMats.
2 June 2026
The mats are good but they came in…
The mats are good but they came in mixed different colors and you sent 5 more mats than ordered
3 June 2026
everything was correct and on time
29 May 2026
Your folks had my purchase ready when I…
Your folks had my purchase ready when I arrived and I was in & out in 10 minutes.
The product works great. All the students were greatly surprised when they came in to a new floor.
We need to put the floor down each training session and then stack it afterwards. Takes under 5 min to put down and about the same to take up.
Thanks so very much.
7 April 2026
Working with Jake at Greatmats was amazing!
My contact Jake was amazing!!! He was so very helpful, super responsive and even sent me a stencil of the installation of the mats which was a fantastic surprise!!
28 May 2026
Easy to use website
Easy to use website. The mats are great quality. We are loving our new floor. Would love the option to purchasing a canvas carrying bag. We purchased one with our first flooring of this type years ago and would love to purchase a couple more as these are finally wearing out. They have really helped out with our travel flooring. Thank you
26 May 2026
Very happy with our purchase
This is the 2nd time we have ordered Great Mats for our in-home gym. They are attractive, good quality, and we received them quickly. They are also a very reasonable price.
29 May 2026
Outstanding customer service assistance…
Outstanding customer service assistance through the entire process - Product looks great - perfect choice
29 May 2026
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