Greatmats.com Corporation Reviews 

9,867
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff who expertly guide buyers through product selection and ensure the entire ordering process remains completely seamless. People truly appreciate the exceptional quality of the durable flooring options, mentioning that the materials install easily and arrive promptly at their homes. However, some customers also noted frustrating delivery delays, missing boxes, and unexpected communication issues with outside shipping providers. A few reviewers experienced sizing discrepancies, explaining they had to spend extra time trimming material to make everything fit correctly in their spaces.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the mats are excellent, visually... See more

Quality

Clients share positive opinions on quality, highlighting that the materials are well constructed, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order processes, highlighting helpful staff and smooth... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

3mm rubber underlayment is high quality. I had to order some more after under ordering from another vendor (FlooringInc.Com). The Greatmats 3mm was all around much better, it doesn't tear easily like... See more

Rated 5 out of 5 stars

I ordered matting for dog training in my basement. Beth helped me with picking the right product and figured out how much I would need based on the measurements and extra for trimming. She also recomm... See more

Rated 5 out of 5 stars

I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more

Rated 5 out of 5 stars

Just finished installing the mats. Thanks to Eric, all went well. Everything went together as expected and the mats finish great. It’s hard physical labor. Wow. One thing I would change if I were do i... See more


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(9,867)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

Gym Floor

The customer service at great mats was swift and easy. From opening an account, ordering materials, consulting with customer service on specs and options specific to our project, and finally delivery. Smooth and painless. Will definitely be ordering again!

2 April 2026
Rated 5 out of 5 stars

Easy from start to finish

Easy to request a quote, quick response, very fast shipping and the delivery service was great-the driver was timely, respectful and did a great job. The mats installed perfectly and are exactly as advertised.

6 April 2026
Rated 5 out of 5 stars

Truly great mats

The mats are...well...great. They offer a firm, yet padded surface, easy to set up, clean and move as needed within my space.

What was truly impressive was the care with shipping. I do not know who packaged the 3 sets of mats that I ordered, but it was incredible. The mats were well protected in a thick layer of brown paper wrapped tightly in a waterproof tarp like material. Keep up the great work!

24 March 2026
Rated 5 out of 5 stars

I highly recommend Great Mats

I highly recommend Great Mats. I called and spoke with a very helpful agent that answered all of my questions. I received the floor on time and installed it myself. I installed over carpet and it was bit challenging but I used a flat piece of wood to get the interlocking tabs to click. I purchased the Tap Dance Kit to practice salsa dance. I will say the floor is somewhat textured and my suede bottom dance heels stick when doing turns. I use dance socks over my practice shoes and that's how I make it work.

30 March 2026
Rated 5 out of 5 stars

I share a space with a Dance Studio and…

I share a space with a Dance Studio and the mats have to be picked up and laid down every week. Once you learn how they need to be laid down there not to bad. Very firm when you first get them but they soften up overtime.

For the price and convenience they are very hard to beat..Id recommend picking them up at the terminal al you will save ALOT of money that way. If you pay for shipping g to your academy be prepared to pay alot for it.

26 March 2026
Rated 1 out of 5 stars

Colors are not as advertised.

I am very disappointed in the color I received. It does not match the online picture at all. I ordered gray sterling roof tiles and the picture online is gray like the color of a crayon. The color of the tiles that arrived are a dark blue gray. I thought they had sent be the wrong tiles because the color was so different from what is displayed on their website. Their response was different browsers show the color differently. I do not see color distortion in anything else online or in my photos so I do not think this is a viable explanation.

I wanted to upload a photo comparing their online photo to what I got, but I do not see a place to do so here. But the difference is striking. Since these are custom orders I doubt I will recoup any of my money and well this project will likely have to wait until next year because replacing these materials is expensive.

I really feel like they falsely represented their product online. They do offer free samples to look at their product and anyone considering ordering from them needs to do this!! I just did not think gray could be so falsely represented in an online photo. I have learned my lesson. Very painful.

7 April 2026
Unprompted review
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear the shade of gray received does not meet this customer's expectations. They emailed us photos and the color of the tiles received matches the gray color standard for the product. Screen brightness, device type, and browser rendering can all impact how images appear online and color naming is not standardized across the home improvement industry — a gray from one product may look different from a gray in another product. For these reasons, we offer and strongly encourage customers to request a free sample before placing an order to ensure the color and finish are exactly what they’re looking for.

Rated 1 out of 5 stars

These mats are very poor quality.

These mats are very poor quality.

25 March 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We reached out to this customer to obtain more information on the issue they are having with their mats but have not yet received a return call.

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