The place to go for great art
Ease of installation: 5
Quality: 5
Value for money: 4
Sold by Great BIG Canvas
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Brand: Great Big Canvas
MPN: 2003629_6_30x15
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UPDATE: After much (too much) communication with the shipping company, I FINALLY received this product. We absolutely love the art we chose, however, it was received damaged. We DID receive excellent customer care from Great Big Canvas to resolve the matter, so that is the good part. Since the carrier failed to deliver the day they promised, and subsequently I lost time from work waiting at home, I cannot give a great rating, but I did increase it from 1 star to 3 star because the product is beautiful. I still have yet to receive this item. I called the company to inquire on status, and they just provided me with the tracking number and told me I can check it myself. According to the tracking, it was supposed to deliver 3 days ago. I've called the shipping company, but no one picks up despite the message saying they would return calls quickly. 3 voicemails later, I am still waiting for a call back. This is highly inconvenient since someone has to be home to receive the delivery. For shipping that cost over $100, I would expect better communication, as the current shipping delays are not an excuse to skip providing the customer with details. Once I finally receive the item, I am hoping it's a slam dunk on my wall.
Reply from Great BIG Canvas
Hi Lori,
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the delay in receiving your order. We reviewed your prior contacts, and it looks as though the previous rep provided you with tracking information from our freight broker's tracking page. Our freight broker helps us get in contact with the actual carrier and provides a general tracking page, but they are unable to schedule appointments. We would be happy to provide you with your actual carrier's tracking and contact information so that you can schedule your delivery appointment with the carrier directly. We sent a follow-up email to further assist. If you continue to experience issues scheduling your delivery, please let us know and we would be happy to assist you.