Aaron WAS AMAZING!!Either Some a@!hole stole my package off my porch or the mailman made a mistake and I didn’t get my order…. But Aaron took care of EVERYTHING!! And I was losing my mind and wasn’... See more
Company replied
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See what reviewers are saying
grass city is doing what no other company can do. with other companies you can have 1, maybe 2 if you’re lucky of the following: good price, fast, good quality. grass city meets every single expectati... See more
Company replied
John Smith turned a bad experience into a very good one. I’ve been a customer for over 30 years and was treated poorly by a previous representative and was surprised and disappointed. John contacted m... See more
Company replied
The very final outcome was alright. But trying to get there such a hassle, constant glitching in the app or website or whatever, and then having to wait for actual person, which is understandable, but... See more
Company replied
Company details
- Vaporizer Store
- also in
- Tobacco Shop
Written by the company
World's Best Online Headshop - World Wide Shipping from our warehouses in Las Vegas (USA) , Amsterdam (Europe) and Calgary (Canada)
Contact info
6255 North Hollywood Boulevard, Las Vegas,, 89115, United States
- support@grasscity.com
- www.grasscity.com
4.2
Great
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Throwback Classic
Well packaged, shipped quickly. Cool bong, well designed (old school). Hits great, catch tray is awesome. Reminds me of the 80’s. Highly recommend
19 October 2024
Unprompted review
Absolutely great
Absolutely great. Shipped with care and well worth the money
19 October 2024
Unprompted review
First experience
I ordered roughly a week ago. Which honestly I was surprised how quickly my order arrived. I figured it would take several weeks or something as it’s usually does from most other places. All the pieces came together and that sucker was wrapped and secured well in the packaging. It took me a bit to honestly unwrap it all. But the glass is pretty, and simple and it works perfectly. <3
18 October 2024
Unprompted review
Scam
I've tried to purchase items through Grasscity.com.au everything processed but I haven't received a confirmation email or any correspondence however have had 3 suspicious charges to my account within an hour. There is no customer service contact information on their page even though it states 24/7 customer service.
19 October 2024
Unprompted review
Reply from Grasscity.com
Thank you for reaching out.
We have been made aware that there is a company fraudulently representing itself as part of the High Tide group of companies. The website grasscity.com.au is in no way affiliated with our company and we are currently taking action to have it shut down. We suggest you contact your bank to dispute any payments.
Grasscity only ships to Australia via our European website https://www.grasscity.eu/
Warm regards, Grasscity
I'm happy with my purchase except for…
I'm happy with my purchase except for one thing. The pipe pictured online was green and therefore that's the color I was expecting to receive. I got a pink pipe, and I hate pink!
19 October 2024
Unprompted review
Reply from Grasscity.com
In the long description, it did state "this pipe is available in multiple vibrant colors, which are randomly shipped"
We have since added this information to the bullet points in the short description so customers have a better chance of seeing this.
If the item is unused it can be returned. Please reach out to our customer care team by emailing them at support@grasscity.com
Warm regards, Grasscity Aftercare
Top company
Top company, quick delivery, superb products, highly recommend !
Power to the people.
19 October 2024
Unprompted review
I have been ordering for several years…
I have been ordering for several years now and have never been disappointed. For all of my needs, I go to Grasscity and only Grasscity.
5 October 2024
Unprompted review
Good experience
Good prices, fast shipping. Very responsive customer service.
26 September 2024
Unprompted review
poor service
Ordered 2 items that said they were both coming from Vegas, now I’m being told my ash catcher is stuck in Tennessee due to the hurricane. I was charged for both items, emailed a confirmation they were in the same box. Nothing. I don’t trust you guys anymore as no one even sent this info out when I ordered. I want a refund for my item.
7 October 2024
Unprompted review
Reply from Grasscity.com
We have issued a refund for the item delayed due to Hurricane Helene.
Warm regards, Grasscity Aftercare
Absolutely awesome!
Absolutely awesome!! Great prices! Quality of everything I received is perfect! Was delivered to me, in the UK, in 3 days! Will definitely use again...and again! 10/10
3 October 2024
Unprompted review
Happy! Happy! Happy!
My order came in a timely manner and was packaged excellently! I am very happy with your service and products! You had just what I was looking for! Also,I got a bonus item in my order! I was so pleasantly surprised! I will definitely be a repeat client! Thank you!
28 September 2024
Unprompted review
Best price for what I was looking for
Best price for what I was looking for. Cheapest shipping was still pretty quick and my item came incredibly well packaged! It was exactly what I was looking for, Thank you!
20 September 2024
Unprompted review
The Best!
The best! Great items, easy navigation and fast shipping! Thanks!
25 September 2024
Unprompted review
GrassCity is the best
GrassCity is the best. My purchases always arrive safely.
30 September 2024
Unprompted review
Product was tiny for what I paid
Product was tiny for what I paid. $36 delivered and it probably cost you $2
26 September 2024
Unprompted review
Reply from Grasscity.com
We're sorry to hear you are disappointed with the item! The specifications are always posted in the listing so you can try to picture the actual size. If the item is unused it can still be returned. Please contact our customer care team by emailing support@grasscity.com for more information.
Warm regards, Grasscity Aftercare
Great products
24 September 2024
Unprompted review
I live in Louisiana and I never got my…
I live in Louisiana and I never got my package shipped to me, I can not see my package tracking and it is hard to get in contact with them here. 0/10 don't recommend... I will wait 2 more days to see if they've shipped it if not then my review stay the same.
27 September 2024
Unprompted review
Reply from Grasscity.com
Your order should be shipped out soon from our US-based warehouse. They do not ship orders over the weekend and your order came in fresh on a Friday. 😀
Warm regards, Grasscity Aftercare
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