We recently had a quartz countertop…
We recently had a quartz countertop installed by Granite Details. While the finished product looks fine, the overall experience left a lot to be desired—especially considering the cost and how easy we were to work with throughout the process.
There were a few issues that took away from the experience: the installation team scratched our hardwood floors during the process, and more importantly, they left the backsplash uncaulked where it meets the wall. This is a basic finishing step that prevents water damage, and it was verbally confirmed during the measurement phase that it would be taken care of.
When I reached out to have it resolved—something that would take no more than five minutes—the request was flatly denied, citing their paperwork. Regardless of what the fine print said, the lack of follow-through and unwillingness to make it right speaks volumes about their customer service, which I’d rate a 4 out of 10 at best.
Unfortunately, I wouldn’t recommend Granite Details or use them again. In a business built on trust, communication, and craftsmanship, they fell short.