Graff-City Ltd Reviews 9,576

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

really great experience with Graff City! always come thru with all my paint requirements! all my art is made thanks to this!!

Rated 5 out of 5 stars

Ordred a bunch of stuff from here, good quality, cheap prices, fast delivery and great customer service. Recently had a leaking issue with an empty Molotow pen that I'd ordered, customer service are... See more

Rated 5 out of 5 stars

Huge range of colours and products, price is very reasonable including delivery on top, the quality of the spray cans I had was unbelievable, you could see the paint quality instantly and the coverage... See more

Rated 1 out of 5 stars

First order with this "company" Made order on thursday, paid for next day delivery because I arranged spray booth for my project. DPD tracking say: "There is a delay with your parcel from Graff-city L... See more

Company replied

Company details

  1. Art Supply Store
  2. Graphic Designer
  3. Paint Store
  4. Streetwear Store

About Graff-City Ltd

Written by the company

 

GRAFFITI & ART SUPPLIES

 

We are an established, UK based graffiti & art supplies company - dedicated to providing the highest levels of service for all aspects of your purchase!

 

Experts in graffiti and art supplies, we will always price match, plus we offer great incentives to keep our customers interested. There's our popular Graff City loyalty scheme (see below) and free gifts with orders.

 

Next day UK shipping is also an option. We also offer FREE delivery on orders over £75. Best of all, we ship globally on most products.

 

  • High-quality service.

  • Great aftercare.

  • Best products.

  • Low Prices

 

Best Sellers

 

Spray Paint

 

Markers


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Unhelpful handling

Never received part of my order due to the packaging/ postage issues. They take no responsibility, leaving me to wait for the courier to make contact, which is never going to happened. So I'm £40 down.

27 August 2025
Unprompted review
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Molly,

I’m sorry that you are missing items from your parcel. We are currently waiting to hear back from FedEx regarding the claim.

You have advised us that your parcel was picked up by someone else on your behalf, who removed items from the package and disposed of the packaging while you were away.

We have advised that to prevent damage to some items in the shipment during transit, these were packaged between pieces of card. As you have stated, it is possible that these were disposed of by mistake.

We have opened a case with FedEx (case ref SFC17359868), as the parcel was left outside.

As soon as we hear back from them, we will get back to you with a resolution.

Rated 5 out of 5 stars

Minor problem resolved in less than 24 hours...

I made an order and within 2 weeks it arrived in perfect condition and professionally packaged. The only proble I had was that one of my markers that came with a sticker pack was dried up, so I emailed them and within 24 hours they had refunded me 20% of the product. Excellent customer service 👏. Realy helpful and reliable, will be using again.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Graff-City recommended



Graff-City recommended! Awesome selection of various art bit and pieces, too many to name!
Great customer service as well - an order was missing one item and Graff-City customer support sent it out straight away, no muss no fuss 👍🏼

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

There was a problem with my parcel that was my fault that had to be sent back but the customer service payed for the shipping expenses out of goodwill customer service is also very polite and useful and respond as soon as they can

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. One of my cans arrived with a snapped cap. When I contacted them I was advised how to remove the broken parts of the cap without damaging the can and also offered to send out new caps the same day.

Can't fault them at all.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

A Business That Fears Honesty Is Not Worth Trusting

We took the time to leave a thoughtful, honest review on their site—only to watch it quietly disappear. When a company censors feedback instead of addressing it, it reveals a deeper issue: an unwillingness to own their mistakes. This isn’t just disappointing - it’s a warning sign!

True integrity isn’t shown in 5-star praise but in how you handle criticism. Sadly, GraffCity failed that test. If they fear honesty, how can they ever deliver real accountability?

16 July 2025
Unprompted review
Graff-City Ltd logo

Reply from Graff-City Ltd

Sorry to hear about this. But I am a little confused, as we do not have on-site reviews.

Would it be possible to email us with the details at mail@graff-city.com, and we can address it?

All I can see is the order placed on July 10th that's showing as delivered.

If you could provide me with any additional information, I will get back to you as soon as possible.

Regards
Alun
Graff-City Ltd

Rated 1 out of 5 stars

I have ordered and it has has took 3…

I have ordered and it has has took 3 days to cen farm I have already ordered here befor and I have emailed and called no answer

13 July 2025
Unprompted review
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Noah,

I just checked the order and it came through at 6.20pm on Friday. As we are closed over the weekend, we were unable to answer the email. It is now 7.44am on Monday, and we are about to pack and ship your order.

At the checkout, the delivery date will have been shown as July 15th. This is also shown in your order confirmation e-mail.

Thanks again

Regards
Alun
Graff-City Ltd

Rated 2 out of 5 stars

Unable to contact Customer Service

Not gone well so far. They took 3 days to dispatch 'In Stock' paint. EVRI said it was out for delivery, then said it was delayed, and now shows as on hold.
Been trying to phone Graff City for 2 days and just sit on hold, 40 mins on hold so far today.

4 March 2025
Unprompted review
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi JB,

Our despatch times vary from 1-4 working days, depending on warehouse workload. Your order was placed on Tuesday afternoon and shipped two days later on Thursday with tracking reference H03V1A0021330271. This was out for delivery on Saturday 1st, but was unsuccessful, stating this would be reattempted. We’re sorry that a new delivery window has not yet been provided.

We only have one phone line and this can often be busy. We offer live chat, a contact form and an email address on the website contact page, as these are the best ways to get in touch.

You have since been in contact via our live chat, and we have advised that we would contact the carrier to look into the issue. Unfortunately, we cannot control any delays that may happen as a result of the carrier selected, but we will always try to help look into and resolve this.

As soon as we receive an update from Evri, we will advise. If this cannot be located by them, we can arrange for a refund or replacement. Please monitor your email inbox for updates.

Many thanks,

Cora
Graff-City Ltd

Rated 1 out of 5 stars

There is a delay with your parcel from Graff-city Ltd

First order with this "company" Made order on thursday, paid for next day delivery because I arranged spray booth for my project. DPD tracking say: "There is a delay with your parcel from Graff-city Ltd". Now my order instead of next day arrives on monday. Im mad. I cora probert from contact customer service and got reply about dpd being busy becuse of christmas and such. Looks like they rather to spun you around that makes things right.

2 December 2024
Unprompted review
Graff-City Ltd logo

Reply from Graff-City Ltd

Hi Maciek,

I’m sorry that your parcel did not arrive in time for the spray booth you had booked.

The shipping service you selected was DPD Courier, which provided a 1-2 working day delivery window. This window was shown at the checkout and on your confirmation email. This is not advertised as a next-day service on our site.

The tracking for your parcel showed that this was delayed at the Cardiff depot after being collected from our warehouse. We have also provided a screenshot of an email from DPD confirming that the delay arose at the collection depot. Unfortunately, we cannot control delays that may arise in the carrier network.

The delivery estimate provided was Friday 29th-Monday 2nd and the parcel arrived on Monday 2nd.

Regards
Alun
Graff-City Ltd

Rated 1 out of 5 stars

They make it impossible to return

They make it impossible to return. Second attempt at returning poor quality paint and the parcel has now gone missing. Onus is on the customer for returns which they refuse delivery of and it has now disappeared. Asked customer services to keep an eye on it which they did not and washed their hands of it. Over £100 lost. Now with trading standards and the bank.

10 October 2024
Unprompted review

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