Gr8 Fires thank you for your speedy delivery 🚚. Our log burner is packaged very well with clear detail on it. Pleasant helpful customer service 😊. She’s still in the box as we’re not quite ready... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
50inch media wall kit. Ordering to delivery was good. Build instructions are easy to follow with excellent parts labelling. Took a few hours to build. The video makes it look easy... warning it's very... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Always have and will, rely on GR8 FIRES. I have been using the company for a good few years and have never been let down. Quick and painless ordering and delivery.
23 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’ve been able to rely on GR8 Fires over the years and that you’ve consistently had a positive experience with our ordering and delivery process. Your continued support means a great deal to us.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Adjustable twin walled flue
Comms were very bad. I understand when waiting on maufactured goods you are at the mercy of the manufacturer and so if shop delivery is delayed so will be the customers, but very poor communications makes for a poor service and unhappy customers. Further to that, when the flue arrived it was dented but I did not want to return it as god knows when a new one would have arrived.
24 March 2026
Reply from Gr8 Fires
Thank you for taking the time to share your feedback. We're very sorry to hear that our communication did not meet your expectations and understand how frustrating delays can be, especially when waiting for manufacturer-supplied products.
We also apologise that your flue arrived dented. We're sorry that you felt unable to request a replacement due to concerns about further delays. This is certainly not the experience we want for our customers, and we appreciate you bringing it to our attention.
Your feedback is invaluable and will help us improve both our communication and service going forward.
Aoife
GR8 Fires
Fast delivery and friendly service.
Fast delivery, friendly service. We are thrilled to bits with our fire.
Very well made and modern design.
23 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re thrilled with your fire and that you’re happy with the quality, design, and fast delivery. It’s also great to know you found our service friendly.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Professional service
Professional service, next working day delivery, kept informed with tracking.
Ideal, thanks.
24 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were pleased with our professional service, next working day delivery, and the tracking updates throughout.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the service, quick delivery, and the quality of your fire. It’s great to know you’re happy with it.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
GR8 is great
I have had my fire place from GR8 for 6 years, best purchase ever made and when I needed spare parts they came out tops again well done GR8 great service thank you.
16 March 2026
Reply from Gr8 Fires
Thank you so much for your continued support! It’s fantastic to hear that your fireplace is still going strong after 6 years — that’s exactly the quality we aim to deliver.
We’re also really pleased we could help with the spare parts when you needed them. Your kind words about our service mean a lot to the whole team.
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
All I can say is wow my media wall &…
All I can say is wow my media wall & fire I absolutely love it amazing quick delivery will be recommending
20 March 2026
Reply from Gr8 Fires
Thank you so much for your kind words! We're thrilled to hear that you love your media wall and fire — it really means a lot to us.
We’re glad the delivery was quick and that everything met your expectations. Your recommendation is greatly appreciated, and we hope you enjoy your new setup for many years to come!
— The GR8 Fires Team 🔥
Very helpful pleasant staff.Good product
19 March 2026
Reply from Gr8 Fires
Thank you for your kind feedback!
We’re so pleased to hear that you found our team helpful and pleasant, and that you’re happy with your product. That’s exactly the experience we strive to provide.
We really appreciate your support!
— The GR8 Fires Team 🔥
Very good service
Very good service, good delivery, have used gr8 fires before more than once and would use them again.
19 March 2026
Reply from Gr8 Fires
Thank you for your continued support!
We’re delighted to hear that you’ve had consistently good experiences with our service and delivery. It really means a lot that you’ve chosen GR8 Fires more than once and would use us again.
We truly appreciate your loyalty!
— The GR8 Fires Team 🔥
Reply from Gr8 Fires
Thank you for your feedback!
We’re really pleased to hear you’re happy with both our products and service. Your support means a lot to us.
— The GR8 Fires Team 🔥
Great 👍
Good website with plenty of choice to be had.
Our particular choice arrived in good time, well packaged and undamaged. It was easy to assemble and set up. Only niggle is that the remote control is a tad to small with symbols that are hard to read. Although we have also discovered that the base of the fire surround does get very hot 🔥✋️to the touch when using the fan heater; so hopefully this will not tarnish or blister over time 😬
18 March 2026
Reply from Gr8 Fires
Thank you for your detailed feedback!
We’re really pleased to hear that you found our website easy to use with plenty of choice, and that your order arrived quickly, well packaged, and easy to set up — that’s exactly what we aim for.
We also appreciate your comments about the remote control. Feedback like this is really valuable, and we’ll be sure to pass it on as we’re always looking for ways to improve.
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
Easy site to understand quick delivery
Easy site to understand quick delivery, excellent service
18 March 2026
Reply from Gr8 Fires
Thank you for your kind review!
We’re delighted to hear that you found our website easy to use and that you were happy with the quick delivery and service. That’s exactly the experience we aim to provide.
We really appreciate your support!
— The GR8 Fires Team 🔥
Excellent product very good delivery…
Excellent product very good delivery service can’t fault product or delivery
18 March 2026
Reply from Gr8 Fires
Thank you for your fantastic feedback!
We’re so pleased to hear that you’re happy with both the product and the delivery service — it’s great to know everything met your expectations.
We really appreciate your support!
— The GR8 Fires Team 🔥
Reply from Gr8 Fires
Thank you for your kind words!
We’re really pleased to hear that you found us helpful and easy to deal with. Providing great service is always our priority.
We truly appreciate your support!
— The GR8 Fires Team 🔥
WARNING Think Twice
WARNING: I purchased an Ezeeglow electric fire three years ago in Enniskillen Co Fermanagh as I live in Northern Ireland. When I turn it on now and put on the heat option it cuts out completely. It is out of warranty. Having googled the issue I called the business I purchased from and they emailed Ezeeglow. That was over a month ago. As I had received no follow up, I went into the Ezeeglow website and found a phone number myself, rang them and they gave me the number of an engineer in N Ireland called David. I rang him on 16th March last explained what was happening and he asked me to send a pic of the fireplace along with my details which I did straight away. He whatsapped me back at 20.13 on 20th March to say he would need to have another call in my area as I am located over two hours from him. I messaged back straight away to ask if there were anyone in my area who could take a look. He messaged me back at 22.10 to say he doesn't have any jobs near me. Thats the last I've heard from him, to me it looks like he can't be bothered servicing my electric fire. I then receive a phone call from Ezeeglow themselves yesterday, 27th March in response to the original supplier's email over a month ago. The lady I spoke to gave me a phone number for an engineer called Dougie, who it turns out is actually David! I explained the messages I received from him and discovered that the only other engineer available is a guy in Co Mayo, ROI. Extremely bad follow up service from Ezeeglow, if I'd known that I wouldn't have purchased their brand. David/Dougie did not inform me of costs or give me the option to pay those costs, contacted me out of hours, abrupt messages, no greetings or apology. I do not want anybody else to be in this position which is why I am doing this review. I would warn people buying their fireplaces to check the follow up service, locations of engineers etc!!
27 March 2026
Unprompted review
Reply from Gr8 Fires
Hi Mary, I see you did not purchase from gr8fires.co.uk. We do not sell into Ireland. As you are not a customer of ours and have never purchased from our company we have requested Trustpilot remove your review.
Very quick and efficient service
Very quick and efficient service, the burner looks great!!!
Thank you
10 March 2026
Reply from Gr8 Fires
Thank you for your lovely review!
We’re delighted to hear you were happy with the quick and efficient service, and that your burner looks great — that’s exactly what we love to hear!
Thanks again for choosing GR8 Fires!
— The GR8 Fires Team 🔥
Good products, but terrible support.
Good products, but terrible support.
I can’t imagine their warranty means much.
I bought a spare part for a stove that is still under warranty, but the part didn’t fit, either it was faulty or the wrong item.
I sent a clear video showing the issue and followed up multiple times, but the company completely ghosted me.
28 January 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your feedback.
We’re sorry to hear about your experience with the spare part and the lack of response you’ve received. This is not the level of support we aim to provide, and we understand how frustrating this must have been, especially while your stove is still under warranty.
We appreciate you raising this and will ensure your comments are passed on for review.
Aoife
GR8 Fires
Great reduction in sale for easy build…
Great reduction in sale for easy build , the quality is exceptional and so easy to construct. You do need 3 people for final lift ,but passed all expectations and looks incredibly expensive. The fire is cosy and adds warmth to the room
25 March 2026
Unprompted review
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were pleased with the sale price, quality, and ease of construction, and that the finished result exceeded your expectations. It’s also great to know you’re enjoying the cosy warmth and look of the fire in your room.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great service
Items as advertised, promptly dispatched and delivered. Can recommend this company, will be using again.
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your items arrived as advertised and were dispatched and delivered promptly. It’s great to know you would recommend us and plan to use us again.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Not installed as yet
Not installed as yet but were quoted three times as much for a similar stove, will see what it’s like when it’s working but initial reaction is very favourable
13 March 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re pleased to hear your initial impression is very favourable and that you found our pricing much more competitive. We hope you continue to be happy once your stove is installed and up and running.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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