Sarah was most helpful and sorted my issue out with no fuss. The tone of her reply to my query was top drawer; first introducing herself by name, before explaining how to solve my issue and then fin... See more
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Review summary
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Gourmet Society. I have joined Gourmet Society through Dogs 4 Rescue Lottery which gives me free membership to Gourmet Society which means discounts on restaurants, cinema's etc. I couldn't get my... See more
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I had an issue with my card not reactivating although my veterans lottery membership was valid. Once Georgina started handling my case it was dealt with pretty quickly. I had to revert a back to her a... See more
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When my app stopped working, I reached out to customer support and was assisted by Georgina. From the start, her communication was excellent. She kept me informed every step of the way, provided timel... See more
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Company details
About Gourmet Society
Written by the company
Introducing Gourmet Society.
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Gourmet Society offers members some of life’s delicacies for less. With endless savings made for time spent at home as well as out and about, members can enjoy the Gourmet Society experience 7 days a week.
Our Savings
Download our app.
Start using your membership straight away by downloading the free Gourmet Society app to discover restaurants, access movie e-codes and more.
Trial for free.Become a Gourmet Society member today with a free 30 day trial.
Contact info
United Kingdom
- help@gourmetsociety.co.uk
- www.gourmetsociety.co.uk
4.8
Excellent
8K reviews
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Excellent service from the advisor Robyn
I have had nothing but excellent service from members of the Gourmet Society Customer Services in the past. My most recent contact, over the last few days, was with Robyn. This again was a brilliant experience as the help I received quickly solved my problem. I have nothing but praise for all the advisors.
6 May 2026
Reply from Gourmet Society
Thank you so much for taking the time to share such a warm and thoughtful review. It’s wonderful to hear that you’ve consistently received excellent service from the Gourmet Society team, and especially lovely to know that your recent experience with Robyn was just as brilliant. Quick, clear support that genuinely solves the problem is exactly what we want every member to feel.
Your praise for all the advisors means a great deal, I’ll make sure it’s passed on to the whole team.
Georgina is Extremely Friendly and Helpful
Georgina responded quickly and went about above and beyond with the response! Provided clear and consice instructions which worked first time! Very happy with the service I have received from Georgina!
6 May 2026
Reply from Gourmet Society
Thank you so much for sharing this fantastic review. It’s wonderful to hear how friendly, clear, and genuinely helpful Georgina was, going above and beyond and providing instructions that worked first time is exactly the level of service we want every customer to experience.
I’m really glad everything was resolved so smoothly for you. If you ever need anything again, we are here to help with your next query or to review your account details.
Quick response to my email with a…
Quick response to my email with a successful outcome to my request
6 May 2026
Reply from Gourmet Society
Thank you for sharing your feedback. It’s lovely to hear that you received such a quick response and that everything was resolved just the way you needed.
We’re really glad the outcome was a success that’s exactly the experience we want every customer to have.
If you ever need anything else, we’re always here and happy to help.
Extremely poor customer service and…
Extremely poor customer service and questionable subscription practices. I believed I had cancelled years ago, but can't provide evidence of that. Have been charged for subscription for 10 years without using it. Have been told I was sent emails and dismissed when I have said and provided evidence that I haven't. They've said they sent physical cards but I haven't received them. refuse to provide clear and relevant evidence that emails were sent to me, and refuse to provide a refund of all subscription - instead offering one payment covering one year. Very much - COMPUTER SAYA NO. Do not use this company, they rely on you not saying no, as opposed to asking whether you want to continue. How can you opt into a renewal subscription if you are not being asked.
5 May 2026
Unprompted review
Reply from Gourmet Society
Thank you for the review, we are sorry to see this journey hasn't gone well. We would like the opportunity to investigate your feedback further, please could you contact the team at trust@gourmetsociety.co.uk with the subject line ATTN: Trustpilot including your membership details.
Great customer service
From initial contact to finding a solution. Very efficient and effective communication. Loved a follow up email to ask if everything was dealt with. Very courteous. Thank you GS.
5 May 2026
Reply from Gourmet Society
Thank you so much for sharing this lovely feedback. It’s wonderful to hear that from the very first contact right through to the final solution, everything felt efficient, clear, and genuinely supportive.
I’m especially glad the follow‑up meant something to you, making sure everything is fully resolved is a big part of how we care for our customers. Our team will be thrilled to know their courtesy and communication made such a positive impression.
We haven’t actually used the app yet…
We haven’t actually used the app yet but my Daughter has the app and she uses it quite regularly and is very happy with the app
27 April 2026
Reply from Gourmet Society
Lovely to see the experience shared, anything we can assist with please let us know.
Reply from Gourmet Society
Lovely to see the access was explained clearly, thanks for sharing.
Very quick and helpful service by…
Very quick and helpful service by Georgina. Very pleased.
29 April 2026
Reply from Gourmet Society
Lovely to see the feedback regarding Georgina is wonderful.
Reply from Gourmet Society
Wonderful to see this experience, thank you for sharing.
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear you received great service and a quick response.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Registering
I had a spot of trouble getting registered through the app after being referred through The Veterans Foundation.
Robyn helped me out and registration all complete.
22 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that Robyn was able to help you get everything sorted after you had some trouble registering through the app. It’s great to know your registration is now complete.
Very helpful and sorted my issue.
21 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that your issue was sorted and that you found the support so helpful.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Great customer service
Georgina dealt with my issue promptly and efficiently. Thank you.
17 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to resolve your issue promptly and efficiently.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
I had the response I hoped for
I had the response I hoped for, given understandable help.
16 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that you received the help you were hoping for and that everything was explained clearly.
Had an issue logging on
Had an issue logging on. Reported the matter last night and by midday today - everything sorted. First class service from Alana
16 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that Alana was able to get your login issue sorted so quickly. It’s great to know everything was resolved by midday after you reported it last night.
Quick and effective service
Quick and effective service, the advisor Keisha was excellent.
15 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that you received such quick and effective service, and it’s great to know that Keisha took excellent care of your query.
You resolved my problem very quickly
You resolved my problem very quickly. The wording in the email was helpful, respectful and easy for me to understand.
15 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that your problem was resolved so quickly and that the email you received was clear, respectful, and easy to follow.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
My first experience with GS
I had difficulty setting up my account, my mistake i must add.Georgina was very helpful, the help i received was clear and easy to understand and my account was up and running in no time
15 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that Georgina was able to help you get your account set up, especially after the initial difficulty. It’s great to know her guidance was clear, easy to understand, and got everything up and running quickly.
Excellent service
This is the second time I have contacted the customer service department and have had excellent service both times. Keisha is so helpful, professional and friendly which is very unusual today. Top marks.
15 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear you’ve received excellent service each time you’ve contacted us. It’s wonderful to know that Keisha has been so helpful, professional and friendly, feedback like this means a lot.
We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support.
Helpful and friendly
Robyn was extremely helpful and I had my membership renewed in less than 5 minutes. Knew what my problem was straight away and gave me full details of what to do to reregister my membership.
I look forward to saving more money.😊
14 April 2026
Reply from Gourmet Society
Thank you for your review. I’m really glad to hear that Robyn was so helpful and got your membership renewed in just a few minutes. It’s great to know she understood the issue straight away and gave you clear steps to re‑register your membership.
We really appreciate you sharing your experience, and we’re delighted you’re all set to enjoy more savings ahead.
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